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“Comfortable Updated Hotel” 4 of 5 stars
Review of Courtyard Austin North/Parmer Lane

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Courtyard Austin North/Parmer Lane
3.0 of 5 Hotel   |   12330 N IH-35, Austin, TX 78753   |  
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Ranked #43 of 183 hotels in Austin
Roseburg, Oregon
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
“Comfortable Updated Hotel”
4 of 5 stars Reviewed August 31, 2012

We spent two comfortable nights at this Courtyard during our visit to Austin. The lobby and rooms of the hotel have recently been updated. Everything looked and smelled new and fresh. The lobby is one of the “new-concept” Courtyards with Starbucks products and a Bistro, which we did not use. The lobby is very spacious. The rates were very reasonable, with free parking.

Convenient location along IH-35. It is an easy and short drive to get downtown and to the University of Texas campus. There is not much in terms or restaurants within walking distance, but several are located within a short driving distance. Our room was on the quiet side of the hotel, away from IH-35. It was clean and very quiet. The bed was comfortable. The staff was friendly and professional. The Wi-Fi worked well in the room. The climate control for the room worked well.

Room Tip: Ask for room on the side of the hotel away from IH-35, as this is quiet side of the hotel.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Dear Guest,

Thank you for choosing to stay at our hotel and also for reviewing us on TripAdvisor! We do have a very nice hotel and since we are just a month older than three years old, we are fortunate enough to have several of the newest products and features such as the larger open spaces, the Bistro, Starbucks, and larger rooms!

Thank you again for staying with us and we look forward to having you back on your next visit to Austin!
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93 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 22, 2012 via mobile

Very nice hotel:
Clean, quiet rooms
Nice design and decoration
Functional and well run organisation
Freindly and professional staff
Convenient location
Good rates
Wifi ok
...only very good comments, but for the breakfast issue, which is common to all "new-concept" Courtyard hotels: why speculate on Starbucks products, by selling them at too high prices?!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Dear Guest,

Thank you for taking the time to rate us on TripAdvisor, it truly does mean a lot to see what our guests have to say about us! As you pointed out, there are several great features about being a newer Courtyard and having the Bistro! One of the best parts is the Starbucks products that we are able to carry on location. The one downside is that at the property level we really have very little control over the prices although, in most circumstances, they are pretty comparable to Starbucks! None the less, please come and see us again and I will get your first Starbucks on your return trip!
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Redondo Beach, California, United States
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 21, 2012

I really enjoyed my stay at this Courtyard. The lobby and rooms have been recently renovated and are comfortable. The staff was very friendly and it is conveniently located near several places to eat (although you'll probably need a car to get there). I would stay hear again the next time I'm in Austin.

Room Tip: As for a room away from the freeway. Even then you may hear some traffic.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Thank you very much for taking the time to review our wonderful hotel on TripAdvisor! We are very glad that you enjoyed your stay while you were here too. The team works very hard to ensure that each guest is completely satisfied from check-in to check-out. In addition, they also do a great job of keeping the hotel up. The hotel just turned three years old last month and shows very few signs of it!

One of our newest features here at the hotel is our complimentary shuttle service! It currently operates Monday - Friday and takes guests to locations within a 5 mile radius of the hotel so they can enjoy our wonderful city!

Thank you again for taking the time to review the hotel and we look forward to seeing you next time!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 15, 2012 via mobile

Very clean, comfortable room. I have paid more for a lot less! Free WiFi, comfortable bed, & super nice staff. My only complaint, no fridge or microwave in room but we knew that before booking & booked anyway because of the great price. There is a microwave in lobby to use if needed. Lots of extra plug-ins in room for all your electrical gadgets. We will definately stay again.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, September 3, 2012
Thank you for choosing to stay here! We do offer a wonderful product and have quite an amazing staff. Just so you are aware, we do have some refrigerators available for use on a first come first serve basis right now. Soon, hopefully we will have them in all of the rooms as that is something that we are currently working on. Thank you again for choosing to stay with us and for taking the time out of your day to review us on TripAdvisor. We look forward to having you back the next time you are in Austin!
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Amarillo, Texas
1 review
4 of 5 stars Reviewed August 12, 2012

I just wanted to let you know that I stayed in this hotel on the evening of 8-6-12 and had a great experience. The staff was especially knowledgeable and friendly. After a bad experience a few weeks before at a Comfort Suites in Nashville, TN, I was happy to be treated with such respect and to be shown appreciation for staying there. The first room I was given, smelled like it had been smoked in but I was quickly given a clean room w/o any hassle.
Thank you!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, August 14, 2012
Susan,
Thank you very much for taking the time out of your busy schedule to rate our wonderful property! As I have said time and time again, we pride ourselves on great customer service here at the Courtyard Austin North and will go out of our way to ensure each guest is completely happy!
In reference to the room smelling like smoke, we do have rare occasions where guests will smoke in the room in spite of the rules. We handle those as they come at us and treat the room for the necessary damages that are caused.
Thank you again for staying with us and we look forward to having you back again soon!
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Huntington Beach, California
1 review
5 of 5 stars Reviewed August 11, 2012

We stayed there for one night during a house hunting trip. The front desk person was very accommodating and gave us a room away from the I35. It was quiet, clean and very comfortable. All the room and bathroom equipment worked and looked new. There is a special place to print boarding passes and the wifi worked in our room. The bistro was good for breakfast, again very friendly service. We had just come from a JW Marriott and liked this place as much. We will stay here again.

Room Tip: Just ask for a room away from the I 35. That being said, I do not know that any of the rooms are n...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, August 14, 2012
Dear Guest,

Thank you so much for taking the time to write a review for us on Trip Advisor. Guest service is one of our top priorities and we want to ensure that each and every guest gets treated with the utmost respect and admiration!

Being that we are the newest Courtyard in Austin at three years old, we had the luxury of being built with the extra amenities and large open spaces that not everybody has. Should you need anything further, please do not hesitate to contact a member of the team and we will be more than happy to help you
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San Antonio
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 30, 2012

Stayed a night while visiting family in Austin. I prefer Marriott branded hotels and this was the cheapest in Austin on the night we stayed. Got in late and left early, so didn't experience much of the hotel beyond the room. Check-in was the fastest I've ever had and the front desk was quite pleasant. Room was nice and recently renovated it looked like. Bed wasn't the most comfortable I've experienced; it worked for the night but I've had better nights sleep. Room was pretty quiet - I was expecting much more noise since we were directly off of IH-35. Location was pretty boring with not much directly around at least walking distance. All in all, a nice quiet bed for the night near (but not in) Austin's excitement.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardAusNorth, Front Office Manager at Courtyard Austin North/Parmer Lane, responded to this review, August 1, 2012
Dear guest,

Thank you very much for taking the time to rate us on Trip Advisor, these ratings really help not only us grow and improve but, help fellow travelers as well!

Our team works very hard to maintain the look and appeal of the rooms to ensure they remain in the same condition they were when we opened our doors only three years ago! Being the newest Courtyard in Austin Texas, we have the luxury of being built with the larger rooms and wider common area space than a renivated hotel!

Being that we are in North Austin, it is much quieter than being in Central Austin. Due to the fact that we are restricted by the highway, we do offer a COMPLIMENTARY shuttle service that travels within a 5 mile radius of the hotel to several local shopping areas, restaurants, bars, and other area attractions!

Thank you again for staying with us and for taking the time out to rate us on TripAdvisor. Should you need anything further, please feel free to contact a member of the staff!
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Additional Information about Courtyard Austin North/Parmer Lane

Address: 12330 N IH-35, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Austin North/Parmer Lane 3*
Official Description (provided by the hotel):
The Courtyard Austin North Parmer is conveniently located at IH-35 and Parmer Lane, and offers guests easy access to the State Capitol Plaza, the University of Texas, the Domain Shopping Center, the Austin Zoo and more. The hotel offers high-speed wireless Internet Access, an on-site restaurant, and fitness room. Guests will also enjoy newly designed King or Queen rooms, or a King Suite that features plush mattresses, crisp linens and a flat-screen TV. ... more   less 
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Also Known As:
Courtyard Austin North/Parmer Lane Hotel Austin

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