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“Small But Very Nice” 4 of 5 stars
Review of Staybridge Suites Austin NW

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Staybridge Suites Austin NW
3.0 of 5 Hotel   |   13087 US Hwy 183 North, Austin, TX 78750 (Northwest Austin)   |  
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Ranked #9 of 187 Hotels in Austin
South Texas
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Small But Very Nice”
4 of 5 stars Reviewed September 6, 2009

Stayed in a 2 BR, 2 BA suite.

Pros: New hotel, very clean, friendly staff, great price (especially for Austin on a Sat. night when the Horns are playing at home), convenient location, free wireless internet.

Con: We have stayed in quite a few Staybridge 2 BR, 2BA suites--this one was by far the tiniest. The bedrooms and baths were fine, but the living area was really too small for 4 people; also, there was no place to sit down and eat other than the sofa. It was OK for one night, but size would definitely be a problem for a longer stay.

We did not use the fitness center or the free breakfast buffet.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcrace, General Manager at Staybridge Suites Austin NW, responded to this review, October 28, 2009
Good Afternoon,

I wanted to thank you for the comments you had regarding your stay with us at the All New Staybridge Suites Austin Northwest. We truly appreciate being your hotel of choice while in Austin and the loyalty you have with the Staybridge Brand.

We hope that the service we provided ensured you had a perfect stay. If there is ever anything we can do please consider our team at your service.

Thanks for taking the time to respond about your experience.

Adam Kipple, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    83
    31
    10
    3
    3
See reviews for
36
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47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2009

We were part of a wedding booking. The staff was very helpful on restaurants, sites, etc. They had an evening happy hour on Tues-Thurs. Rooms were clean and spacious. They made every effort to accomodate our every request.

The breakfast was above and beyond expectations. Hotel was quiet at night when trying to sleep. Washers/dryers are free. An overall excellent hotel.

  • Stayed August 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcrace, General Manager at Staybridge Suites Austin NW, responded to this review, October 28, 2009
Good Afternoon,

I wanted to thank you for the kind words you had regarding you experience with us at the Staybridge Suites Austin Northwest. It is truly our pleasure having you as our guest and we are very pleased to find out you had a perfect stay.

Please consider us your hotel of choice the next time you are in the Austin area.

If you need anything at all please consider us at your service.

Adam Kipple, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 28, 2009

Fitness center machines not working and water dispenser had no water all weekend. Asked for crib and no one ever called us back. Asked for advice on things to do and told to google it. No manager on duty. I called their 800 number and they took my complaint and said the property manager would call me back. It has been 3 days and no one called me back.

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcrace, General Manager at Staybridge Suites Austin NW, responded to this review, October 28, 2009
Good Afternoon,

Let me first apologize for the experience you had during your visit to our hotel. This is not typical of the level of service that is delivered at this location. We have definitely made adjustments where needed, to ensure this sort of situation does not occur in the future. I want to personally thank you for bringing this to our attention so we could take action. Should you need anything at all please consider me at your service. We would love the opportunity to regain your trust in our property the next time you are in the Austin area and ask that you visit us again when in the area. Please call me directly to ensure you have a great stay.

Adam Kipple, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
121 reviews 121 reviews
95 hotel reviews
Reviews in 72 cities Reviews in 72 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed July 8, 2009

The hotel offers a quality stay at a decent price and I would recommend it unless you need to stay closer to downtown. The hotel is located halfway between downtown Austin and Lake Travis.
Nice staff: check-in/check-out with a smile. The bedroom (ensuite studio) was clean, with a comfortable bed, although the AC was noisy: I would prefer a duct system rather than a wall unit. Breakfast -included in the rate- is uninspiring. Request a room not facing the highway.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcrace, General Manager at Staybridge Suites Austin NW, responded to this review, October 28, 2009
Good Afternoon

Thank you for your comments regarding your most recent stay with us at the Staybridge Suites Austin Northwest. I do apologize for the noise you encountered with your AC unit being more audible that you would have preferred. We hope this did not make your stay an unpleasant one as we truly appreciate having you as our guest. The next time you are in the Austin areas please contact me to make your next reservation as I would like to ensure you have a perfect stay.

Adam Kipple, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
1 review
5 of 5 stars Reviewed June 29, 2009

This Staybridge is brand new and the rooms are really comfortable and spacious. The staff was always friendly. The free breakfast was the best perk and free dinners on Tuesday-Thursday. I would definitely recommend to friends and family when they come to Austin.

  • Stayed June 2009
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcrace, General Manager at Staybridge Suites Austin NW, responded to this review, October 28, 2009
Good Afternoon,

Thank you so much for taking the time to post your comments about the All New Staybridge Suites Austin Northwest. It’s always great to see when our guests have a great experience and we truly appreciate you choosing our hotel during your need in the Austin area. If there is anything we can do for you in the future please consider our team at your service.

Adam Kipple, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South TX
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 15, 2009

This hotel is new and in pristine condition. We stayed in a one bedroom suite. It was spacious and very clean. Has all the amenities for overnight or extended stay (plates, silverware, microwave, stovetop, full size fridge, etc.). We had a room on the 3rd floor, at the end of the hall. It was quiet throughout our stay.
Beds were comfortable, love that there are two (nice!) TVs in the room. WiFi was free and fast. Breakfast was great. There were alot of guests the weekend we were there and the breakfast area was crowded and busy, but the staff kept up well.
Location is great! Many restaurants less than a mile away.
I cannot find a single thing wrong with this hotel. We will definitely be staying here the next time we are in the area again.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcrace, General Manager at Staybridge Suites Austin NW, responded to this review, October 28, 2009
Good Afternoon,

Thank you so much for taking the time to post your comments about the All New Staybridge Suites Austin Northwest. It’s always great to see when our guests have a great experience and we truly appreciate you choosing our hotel during your need in the Austin area. If there is anything we can do for you in the future please consider our team at your service.

Adam Kipple, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 1, 2009

The hotel is new and very clean and comfortable. The service staff was very friendly and helpful. The complimentary breakfast was fresh and good. I would recommend this hotel to friends and family. The room, with bath and kitchenette would be a great place for an extended stay. We did not use the fitness center, business center or laundry facilities, but they appeared to be great amenities to the hotel. We felt very secure as access is gained to the building with the room key. There is a small outdoor pool. The parking is limited, but we had no problem finding a space relatively close to an entrance.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcrace, General Manager at Staybridge Suites Austin NW, responded to this review, October 28, 2009
Good Afternoon,

Thank you so much for taking the time to post your comments about the All New Staybridge Suites Austin Northwest. It’s always great to see when our guests have a great experience and we truly appreciate you choosing our hotel during your need in the Austin area. We hope to have you again as our guest to take advantage of all the wonderful amenities that we have to offer. If there is anything we can do for you in the future please consider our team at your service.

Adam Kipple, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Austin NW

Address: 13087 US Hwy 183 North, Austin, TX 78750
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Austin
#10 Family Hotel in Austin
#12 Best Value Hotel in Austin
#43 Romantic Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Austin NW 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Staybridge Suites Austin Northwest is located in the Music Capital of the World, Austin, TX. An all new extended stay hotel in the heart of the Arboretum District. We are located minutes from all of Austin s major attractions, including Lakeline Mall, the Arboretum Shopping Center & the new Domain Mall/Business District. Guests will enjoy having easy access to the 6th Street arts and entertainment district, Texas Capitol Building, the Austin Convention Center, Frank Erwin Center, and University of Texas at Austin Hook m Horns! The Austin-Bergstrom International Airport (AUS), and Lake Travis are minutes away from this brand new extended stay Austin Hotel. The New Staybridge Suites Austin Northwest is an All-Suite extended stay hotel with interior corridors offering spacious two bedroom, one bedroom, and studios with fully-equipped kitchens, living room, work areas with oversized desk and executive chair. Free wired & wireless Internet in all guest rooms. At Staybridge Suites Austin Northwest enjoy a complimentary daily hot breakfast buffet and Sundowner Receptions including beer, wine, and a light meal. Grab a snack at the convenience store or use the business center with high-speed Internet access. Complimentary guest laundry facilities, 24-hour fitness center, outdoor pool, and courtyard with gas BBQ grills. ... more   less 
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Also Known As:
Staybridge Suites Austin

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