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“Poor customer service and housekeeping” 1 of 5 stars
Review of AT&T Executive Education and Conference Center

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AT&T Executive Education and Conference Center
4.0 of 5 Hotel   |   1900 University Ave., University of Texas at Austin, Austin, TX 78705   |  
Hotel amenities
Ranked #40 of 191 Hotels in Austin
Certificate of Excellence 2014
Shreveport, Louisiana
Top Contributor
138 reviews 138 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
67 helpful votes 67 helpful votes
“Poor customer service and housekeeping”
1 of 5 stars Reviewed July 15, 2013

We tried to check in at 3:30 pm, and were told that our room was not ready. The guy checking us in told us to wait and that he would call our cell phone when the room was ready. I checked back with the front desk at 5:30 pm, and was told that the room was still not ready, due to the high occupancy. I'm not sure why they were not aware of the fact that they had high occupancy, seeing as we reserved our room well in advance. It was pretty frustrating to wait in the lobby for several hours after a six hour drive to Austin. Eventually, when we checked with them later that evening, our room was ready. They forgot to call us when housekeeping was done. When we entered the room, there was a used conditioner left in the shower. There was no shampoo or unused conditioner available. We called the lobby, and they sent up shampoo, but no conditioner. The room itself was perhaps equal to a days inn type room, pretty basic.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UT_Hotel, Manager at AT&T Executive Education and Conference Center, responded to this review, July 22, 2013
Dear f1999308,

Thank you for sharing feedback about your experience with us. I'm sorry we did not have a room ready for you at our posted check in time. After a long journey, the last thing you want to do is wait for your room. I can assure you that this rarely happens and we certainly did not recover well from the initial misstep. Please reach out to me directly so I can investigate a little further as to why it happened and make it up to you. I promise that your next stay with us will be 100% better.

Tom Rice
tom.rice@attconf.utexas.edu
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394 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Houston
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 11, 2013

We watched this place being built when our daughter was at UT - we wanted to try it out! It is a very comfortable, clean and convenient hotel. The rooms were spacious and quiet. You can't beat the location - convenient to anything UT and very near proximity to downtown. Nice and central for our 4th of July weekend - close to the lake, the fireworks, restaurants - we really enjoyed our stay. Staff was pleasant and helpful. We will definitely be back!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain View, California
Top Contributor
291 reviews 291 reviews
16 hotel reviews
Reviews in 64 cities Reviews in 64 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed July 10, 2013

In town for a conference, chose this place because of the location. It turns out to be nice and clean. Staff was very helpful and courteous. Decor was very Texas. The room was very clean, relatively spacious, and pretty quiet. Navigation was a little strange, but the staff gave good directions.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Corpus Christi
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 8, 2013 via mobile

Stayed here only one night for a conference in July, 2013. Hotel is nice & new and has all the modern conveniences. We found it a little hard to find the front door and place to check in. To get from room to parking garage you had to take 2 elevators - a little confusing at first. Restaurant was OK.

Stayed July 2013, traveled on business
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USA UK KENYA UGANDA
Top Contributor
97 reviews 97 reviews
43 hotel reviews
Reviews in 45 cities Reviews in 45 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 8, 2013 via mobile

To be fair, we booked this room through a bidding website in which we knew we were bidding on a four star hotel but not which one. I was not particularly taken with the decor- very cattle-themed and the free tolietries were distinctly masculine though supposedly "white tea and grapefruit".
Overall the location is great and the center is quite nice.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
1 of 5 stars Reviewed July 7, 2013 via mobile

We recently stayed here for the weekend & the hotel was absolutely absurd. The staff was unhelpful & rude when we would ask for information about Austin. The front desk clerk even rolled her eyes at us upon checking out! The location is not convenient if we wanted to walk to eateries. They consider this 4 star? The shower door would slide open by itself, the toiletries sub par, cleanliness was too as there were stains on the pillow cases. I rather just book omni or Hilton next time.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UT_Hotel, Manager at AT&T Executive Education and Conference Center, responded to this review, July 15, 2013
Dear katygirl1987,

I am so sorry you had such a poor experience with us. There are no situations where our staff should act rude or unhelpful. I encourage you to contact me directly so I may make it up to you and address the issues with the staff and the particulars of the room you stayed in. My email address is tom.rice@attconf.utexas.edu. Thanks for sharing you feedback.

Tom Rice
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Lubbock, TX
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 4, 2013

Pros:
1. The room was very nice and spacious.

2. We were in a corner parlor room on the 3rd floor facing the street, but had no issues with street noise at all. No hallway noise at all.

3. Internet worked well

4. AC worked well, which is very important in Austin in June/July.

5. Offered covered parking for a price, which was cheaper than the valet.

6. Walking distance to UT and the Capitol.

7. Good view of the Capitol from our window.

Cons:
1. Every morning between 8 and 9 something started making noise by the door, which is a problem if you're trying to sleep in or just trying to have a conversation. It seemed to be coming from the metal panel in the ceiling, some sort of motorized noise.

2. There are two sliding doors to the bathrooms and neither would stay closed. That may not be an issue if you are staying there alone, but as a married couple we still like to keep some things private when we use the restroom.

3. It was hard to adjust the temperature of the shower faucet without decreasing the pressue too much.

4. The battery in the remote was dead, tv couldn't get a signal for awhile, but luckily my husband fixed it. The tv did seem like it was about to fall off the wall.

Room Tip: I think any room would be quiet enough no matter what location. A room facing the Capitol provides a...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AT&T Executive Education and Conference Center

Address: 1900 University Ave., University of Texas at Austin, Austin, TX 78705
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Austin
#23 Business Hotel in Austin
#30 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AT&T Executive Education and Conference Center 4*
Number of rooms: 276
Official Description (provided by the hotel):
AT&T Executive Education and Conference Center is located in the heart of Austin, offering hotel rooms, meeting space and fine dining. HOTEL Featuring 276 guest rooms and 21 suites onsite, the hotel offers inspiring views of The University of Texas at Austin's Main Tower, the Texas State Capitol, and our serene central courtyard. Room technologies and guest amenities make your stay for either business or pleasure equally enjoyable. MEETINGS Forty thousand square feet of meeting space offers 37 rooms ranging from a multimedia amphitheatre and divisible 10,000-square-foot ballroom to tiered and traditional classrooms with superior connectivity, plus breakout rooms to support small group work. Wireless access throughout the facility and exceptional presentation and audio/visual features provide answers to your conference planning challenges. CELEBRATIONS The Grand Ballroom is situated in the heart of Austin and Texas Hill County. Our coveted location allows us to exemplify elegance combined with a little Texas flare. Our award winning culinary staff and our AAA Four Diamond service will offer you endless choices for your wedding reception that are both skillfully crafted and sinfully delicious. DINING Delivered with platinum service and a conscience for sustainability, our variety of exceptional dining spaces will have you savoring every moment you're here. Join us at The Carillon, Gabriel's Cafe, or One Twenty 5 Cafe. ... more   less 
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Also Known As:
At And t Executive Education And Conference Center
At&t Executive Education Hotel Austin

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