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“Great place to stay” 5 of 5 stars
Review of Hilton Garden Inn Austin North

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Hilton Garden Inn Austin North
3.0 of 5 Hotel   |   12400 North IH-35 Building C, Austin, TX 78753   |  
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30% Off a Third Night
Ranked #30 of 187 Hotels in Austin
GreenLeadersBronze level
A TripAdvisor Member
“Great place to stay”
5 of 5 stars Reviewed June 24, 2013

I stay here for business and I can't say enough good things about this hotel and the staff. They go out of their way to make your stay comfortable; it's like my home away from home! I would recommend this hotel to anyone staying in the Austin area.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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229 reviews from our community

Traveler rating
    135
    53
    28
    5
    8
See reviews for
55
38
16
103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
College Station, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 20, 2013

Front desk staff very helpful and attentive. Breakfast was outstanding! Rooms were clean and adequate (we had a king and couch in our room). Hotel is a bit hard to know how to access until you do the first time. You would think it would be noisy right on Interstate 35 but it was totall quiet inside. Very small pool if that is a big priority to you.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Top Contributor
56 reviews 56 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 20, 2013

Sorry to disagree with the most recent reviews but we found our one night stay simply average and the hotel was dated compared to other Hilton Garden Inns we have stayed at in the past. As a comparison, we also stayed at the HGI at the Arboretum on this same trip to Austin and that hotel was far superior to this one.

On the positive side, our room was clean and the front desk clerk was friendly, if a bit over-the-top as it seemed she was trying to win some employee customer service competition as she pressed us to fill out a form acknowledging exemplary service.

Our room was small and faced the highway. All of the rooms in the back of the hotel were full and it was noisy on the highway side. We ran the fan on the AC unit all night to drown out the highway noise. The bathroom is old and needs updating. There were mold stains around the shower door and on the ceiling. Breakfast in the morning was mediocre, at best. At $11.95 a person, the burnt coffee, "made to order" lukewarm food and empty fruit bowl was highly disappointing. Skip the breakfast if it isn't provided complimentary and even if it is . . . I would go elsewhere.

As far as value, we used points and it was one of the cheaper Hilton hotels in the area to stay for the points, which I suppose tells you something about the quality of the hotel.

Room Tip: Get a room on the backside of the building to avoid noise from the highway.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dallas, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 13, 2013

I would recommend this Hotel for Business and Pleasure. The location is great, friendly staff and I felt very secure in this hotel since I was traveling alone on business. Bed was comfortable and Internet speed was good. I would definitely stay there again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Pennsylvania
Top Contributor
98 reviews 98 reviews
42 hotel reviews
Reviews in 60 cities Reviews in 60 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 12, 2013 via mobile

I wrote a review about the HGI Austin north over a year ago, and felt compelled to write an update after nearly 18 months of bi-weekly stays. Not a thing has changed, which is a good thing, as this HGI has consistently exceeded all expectations. Much of the original staff is still in place and are as awesome as ever, and all of the newer people that have joined have followed suit. There are a number of "resident travelers" besides myself who all share my high opinion of the hotel and the incredible staff, and none of us would stay anywhere else. As far as food, I've eaten everything on the menu more than once and can safely say the food is just as good as many of the restaurants in the area and I think the chefs get a kick out of cooking something "off the menu"; special requests are no problem. Rooms are clean and comfy; always a good night's stay. As I diamond member I feel well taken care of at all times. Everyone from Jeff the manager, Steve the bartender, the amazing Jesse, Alli, Tyree, et.all., (sorry if i missed anyone) are some of the most genuine, nicest people you will ever have the pleasure of meeting. Always a smiling face and a nice conversation; and of course they could not be more acommodating in every way, even the little things; from an extra water, to putting aside a cookie two. I love the fact that they are constantly trying hard to tweak things to make your experience that much better. Some of the minor issues encountered over the "years" are easily remedied; a pillow by the door blocks the hall light from creeping in, and a towel on the floor catches any water from the shower. Small prices to pay for a great stay. I will honestly miss this hotel and the entire staff when my stint in Austin is done. Luckily my wife's good friend moved to Austin so I will be able to visit and stay here for a long time to come.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Plano, United States
1 review
5 of 5 stars Reviewed June 11, 2013

My recent stay at the Hilton Garden Inn North Austin was an extremely pleasant one. Every aspect of my stay was fantastic. I appreciated the welcoming and cordial staff. My dining experience in the hotel's restaurant for both breakfast and dinner was great. It is nice to be treated with appreciation and excellent customer service while on a business trip away from home. I will definitely stay at this hotel again in the near future.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, California, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 6, 2013

This property provides an excellent value, just minutes by highway to downtown Austin. The front desk staff is very professional and dedicated and customer-oriented. The location is a safe area with ample parking, and there is a park next to the hotel. The hotel is in excellent condition, with great facilities, clean rooms, soft towels, and elevators in proper working order. Even if you are staying on a reward night, you can set your my way preferences in the Hilton Honors system to receive bonus points, which I think is amazing. There is fresh, cold water near the front desk with either lime or orange flavor, which is a great amenity since it can get rather warm in Austin in the summertime. My room had a large walk-in shower with soft towels and a large vanity and mirror. The bedroom has a refrigerator and microwave. Although there is no free shuttle, Austin has outstanding public transportation, and you can get to downtown for $1 each way on the 1L bus even if you have no car. Although the bus ride takes a while, you get to see the university and the state capitol building along the way. There are suites in the hotel, I think one on each of the five floors, but don't sweat it if you don't receive an upgrade. The regular rooms are very nice, and a room upgrade is not a stated benefit at Hilton Garden Inns anywhere, even if you are a diamond VIP. That being said, HGI often upgrades travelers, even on reward nights. I felt that the front desk staff was very kind and professional and dedicated and courteous. They will make sure that you have a great stay. They take their profession seriously. There are several excellent Hilton Garden Inn properties in the Austin area. This hotel provides and outstanding value.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin North

Address: 12400 North IH-35 Building C, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Austin
#11 Best Value Hotel in Austin
#13 Green Hotel in Austin
#33 Family Hotel in Austin
#45 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin North 3*
Number of rooms: 1
Official Description (provided by the hotel):
The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin near the Texas State Capitol, downtown entertainment district, and University of Texas hotels. It is close to area attractions like the Round Rock Premium Outlet Mall and several sports venues. Guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary high-speed Internet Access, and 32” TV. The property also features a swimming pool, fitness room, and on-site dining/lounge at the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Austin North Hotel Austin

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