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“Service is excellent. Road noise from I-35 is rather loud.” 3 of 5 stars
Review of Hilton Garden Inn Austin North

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Hilton Garden Inn Austin North
3.0 of 5 Hotel   |   12400 North IH-35 Building C, Austin, TX 78753   |  
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Ranked #33 of 182 hotels in Austin
GreenLeadersBronze level
Louisville, KY
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
“Service is excellent. Road noise from I-35 is rather loud.”
3 of 5 stars Reviewed April 25, 2013

Service-wise, this hotel is excellent. Very efficient check-in; very polite. Breakfast staff were also efficient and friendly/helpful.

Hotel is clean and well maintained.

The issue is the road noise. The windows are NOT noise-reducing types and there is heavy and loud noise from I-35 Interstate. The noise reminds me of much cheaper hotels that I have stayed in. Suggest to request a room that does NOT face I-35.

The hotel management should ensure that their most frequent guests (Diamond members) are booked into rooms that face away from the interstate.

If you are a deep sleeper, this hotel is a 5. If you are a light sleeper, then 3.

Room Tip: Side not facing I-35 interstate
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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201 people have reviewed this hotel

Traveler rating
    120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oceanside, United States
1 review
5 of 5 stars Reviewed April 24, 2013

Very nice hotel, super clean, friendly and helpful staff. About the only complaint would be Interstate 35 traffic and Hilton can't do anything about that. Staff provided good recommendations for restaurants and shopping.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 20, 2013

We used this hotel for our annual Texas wildflower weekend; Blue Bonnets, Blues & BBQ. It was a great central location; good for Austin and surrounding areas. Staff was GREAT and rooms well appointed, clean and free in room wifi.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Conroe
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 17, 2013

This hotel has a very efficient staff. The accommodations are clean, neat and well appointed. Its location is somewhat difficult to spot from the Interstate but once you're there, you will be pleased with the value. Close to many restaurants and the new toll road, we were pleased with the location. I was disappointed with the cost of the "build your own" breakfast. A little too expensive for my taste.

Room Tip: Rooms on the east side are easier to keep cool in the summer and rooms away from the elevator are qu...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden Prairie, United States
1 review
4 of 5 stars Reviewed April 16, 2013

The hotel was very nice, the entry point off the main road comes up very quick so be cautious about that on arrival. This hotel features the adjustable air mattress bed which I personally am not a big fan of but the nights sleep was acceptable. It is very nice if you are a runner as there is an outdoor track adjacent to the property that looked very nice for a morning workout.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenandoah, Texas
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 15, 2013

We stayed here because it was mentioned on the Austin 10/20 site. Very pleased with the service and room. The evening before the run, we went to bed at a reasonable hour but had a dance troop next to us. They were blaring loud music, slamming doors and screaming but the girl working the front desk was so nice and came up when she had a chance to tell them to keep it down. The staff the next morning made sure to ask if the response was satisfactory and wished us luck in the race. Definitely would recommend them again. Thanks!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Property11, Manager at Hilton Garden Inn Austin North, responded to this review, May 12, 2013
Thank you for taking the time to share your experience! We are pleased that you were pleased with the service and room during your stay. I apologize that you were next to a noisy group but am thankful our staff took the initiative to quiet them. We definitely appreciate your feedback and are looking forward to your next stay!

Warmest Regards,
Ashley Wilson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 8, 2013

We stayed at the Austin Hilton Garden Inn North while in Austin for a state academic competition in which our son was participating. While I am a big fan of the Hilton chain, this hotel was not quite up to my expectations. First, the hotel is not in a particularly great location. It sits off of the highway at a fairly steep incline off of the roadway. The entrance is through an access road guard rail and because of the curve in the road, is somewhat difficult to spot as you're approaching the hotel. On a positive note, the hotel itself is quite nice and seems to be of new construction. The lobby is nicely furnished and while there is a restaurant on site, the lobby/dining area layout seemed somewhat cramped in comparison to what you would find at a regular Hilton. The room was also nice but the "king size" bed was more like a queen. The bed was quite comfortable and provided for a good night's sleep. My major peeve with this hotel was the water pressure in the shower, which was close to non-existent. The front desk person asked how we enjoyed our stay and when we commented on the water pressure, she said they had worked on it but were unable to find a solution. My guess is that this lack of pressure may have something to do with Austin area water conservation efforts, but there must be a better resolution than this. This was a disappointing response and I would say that this one issue probably served to taint my overall impression of the hotel. Overall, the hotel is newly constructed and nice. Unfortunately, the location, bed size and water pressure left something to be desired.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, May 12, 2013
Thank you for taking the time to share your experience. I apologize we did not meet your expectations. I understand your frustration with our location. The building itself is a little difficult to spot as you are approaching. We are glad you found the hotel nice and new. We opened our doors in May of 2008 and take pride in keeping our property clean and well maintained. I also apologize for your experience with the water pressure. This is definitely not an on-going issue and we hope you will give us another chance to prove it to you. Thank you again for taking the time to write a review. We appreciate your feedback!

Warmest Regards,
Ashley Wilson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Austin North

Address: 12400 North IH-35 Building C, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Austin
#11 Green Hotel in Austin
#12 Best Value Hotel in Austin
#35 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin North 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin near the Texas State Capitol, downtown entertainment district, and University of Texas hotels. It is close to area attractions like the Round Rock Premium Outlet Mall and several sports venues. Guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary high-speed Internet Access, and 32” TV. The property also features a swimming pool, fitness room, and on-site dining/lounge at the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Austin North Hotel Austin

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