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“Top Notch Service and Accomodations” 5 of 5 stars
Review of Hilton Garden Inn Austin North

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Hilton Garden Inn Austin North
3.0 of 5 Hotel   |   12400 North IH-35 Building C, Austin, TX 78753   |  
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$25 to Round Rock Outlets
Ranked #18 of 190 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Iowa City, Iowa
1 review
“Top Notch Service and Accomodations”
5 of 5 stars Reviewed April 1, 2013

When I checked in. I was greeted by Cinthia with the most welcoming smile and attitude I have ever encountered at a hotel. She checked us in and ensured everything met out expectations! She was also there throughout the week and was always a delight.

The hotel itself was nie too. Sleep number beds made sure I slept like a baby every night. I was just around the corner from the elevator and was worried about the noise, but had no reason to be. I found it very quiet the entire week I was there. It's nice to have the refrigerator in the room for beverages and the bathrooms were nice and clean.

The highlight if the trip was Cinthia, and the hotel just put the icing on by meeting expectations.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, May 12, 2013
Thank you for taking the time to share your great experience! We are excited that you found our hotel to provide "Top Notch Service and Accomodations"! It is great to hear you were able to take advantage of our Garden Sleep System beds as well as the in-room refrigerators. We are pleased to have Cinthia on our team, she is definitely an asset to our hotel and to the guest experience. We have shared your comments with her as well as the rest of the team. Thank you again for your feedback. We look forward to your next visit!

Warmest Regards,
Ashley Wilson
Assistant General Manager
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311 reviews from our community

Traveler rating
    189
    76
    32
    5
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Wisconsin Rapids, Wisconsin
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 19, 2013

One of the great things about Hilton is that you know what to expect when you book into a HGI property. This one is no different for the most part. The one area where this hotel does extremely well is making you feel welcome and assiting you with any requests. Room are nice and new - again to be expected. I've stayed many times at this property when I call on customers in the area. However, I've noticed cleanliness is dropping a bit at the property. Maybe that is something which can be corrected.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, May 12, 2013
Thank you for taking the time to write a review! We are constantly striving to improve and the voice of our guests are our best resource. I am glad that we are able to provide the "typical" HGI experience, however we want to be the best! As you mentioned, we strive to make our guests feel welcome and assist with any and all requests through-out the stay. I apologize that you feel the cleanliness is dropping. We appreciate your feedback and hope to prove otherwise on your next visit. Thank you again for taking the time to share your experience. We look forward to seeing you again!

Warmest Regards,
Ashley Wilson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
1 review
5 of 5 stars Reviewed March 15, 2013

I am a Gold HHonors member and have stayed at many Hilton portfolio hotels in the U.S. and overseas. I booked 5 rooms at the HGI Austin North for family and me for March 7 thru March 10. Everything about our stay was EXCELLENT! Rooms were clean, amenities were plentiful, all front desk staff members were extremely helpful, dining area staff was nice, breakfast was great, workout facilities were great, price was affordable, and location was convenient to the area of Austin that we visited throughout our stay. Will definitely return to this location for future stays and would highly recommend it to other travelers!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, May 12, 2013
Caesar, Thank you for taking the time to share your experience. It is great to know you felt your stay was "Excellent"! We strive to ensure every stay is an excellent one and we are happy to know we were able to provide clean and affordable accomodations while providing the quality of service you come to expect from Hilton Garden Inn. We are looking forward to hosting you and your family again next year! Thank you again for taking the time to write a review.

Warmest Regards,
Ashley Wilson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 7, 2013

I have a new favorite hotel when staying at the North end of Austin. The staff was super friendly - at the desk and in the grill. The room was clean and I like the bed with adjustable firmness (once I found the dial under the fitted sheet). The facility is great and very easily accessed from I35. It's a perfect location when visiting HP or others in the High Tech corridor - 10 minutes or less and against traffic! And you are in the middle of restaurants and shopping right there at I35 and Parmer. For even more choices, take Parmer to Mopac Expressway (10 min) and visit the "Domain" (a mixed use area with dining, shopping, and lofts).

Room Tip: Even though the hotel is on the highway (I35), my room was nice and quiet.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, March 1, 2013
Thank you for the review! We are happy to be your "favorite hotel" in North Austin! I am glad you were able to take advantage of our convenient location and adjustable beds. Our team enjoys making every experience a great one. I am thrilled that everyone here in Austin were able to provide that for you. Thank you again for sharing your experience. We look forward to your next visit!

Warmest Regards,
Ashley Wilson
Assistant General Manager
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Plano, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 6, 2013

We only stayed 1 night, but it was a great stay. The front desk staff was helpful and courteous. The room was clean and spacious. Breakfast was fabulous! The chef prepared our food exactly as ordered and the service was outstanding! The young man overseeing the dining room was attentive, polite and professional. A very pleasant way to start the day! Thank you, Hilton! I'll be back.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, March 1, 2013
Thank you for taking the time to share your experience! We are happy that you found our staff helpful and courteous and your room, clean and spacious. It is also great to hear you thought our breakfast was fabulous! We think you are also fabulous and are looking forward to your next visit!

Warmest Regards,
Ashley Wilson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 30, 2013

Some room issues. I had two rooms during my stay. Both had lamp shades that needed to be replaced (obvious - shouldn't be missed by housekeeping / maintenance).

Note: King rooms have shower only - no bath tubs. Apparently, this is some type of policy from HGI Corporate. I'm not a fan. I want a tub, not just a shower (personal preference here).

Location: Not close to anything in terms of walking distance. Very much a suburban Austin experience.

This hotel want to charge you now for "enhanced" WiFi access. Not clear what that will actually get you ($4.95 per DAY). There is a "basic" access for free. I'm using my own MiFi from Verizon, so I can't provide any feedback as to quality of either offering.

Ever since Blackrock bought Hilton things just aren't the same. Isn't it enough I'm paying $170 a night for the room? This development, along with the King shower only mandate has permiited me to conclude this was my last stay at a Hilton. I'm going to Courtyard from now on.

Room Tip: King - Shower Only Double Queen - Shower/Tub Odd Numbered Room face Freeway.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, March 1, 2013
Thank you for taking the time to share your experience. I apologize that your stay was not as expected from the Hilton Garden Inn. We certainly appreciate your feedback and are disappointed that you have chosen to stay elsewhere. If you would like to talk more about your experience, please fill free to contact me at the hotel- 512-339-3626. We would love to win back your loyalty. Thank you again for your review.

Warmest Regards,
Ashley Wilson
Assistant General Manager
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Austin, Texas
1 review
5 of 5 stars Reviewed January 20, 2013

Your hotel was a pleasure to stay and work in. Alli has to be one the best front desk personnel that I have had the pleasure of working with. We stay in 4 Hiltons a week all across the country. The location is not easy to find. GPS has trouble finding the location which doesn't help us get our customers in the door.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, March 1, 2013
Mark, Thank you for taking the time to share your experience. We enjoy hosting your meetings and are thrilled that you think Alli is one of the "best front desk personnel". We have shared your comments with the team and are looking forward to your next meeting. I apologize that the GPS has a difficult time finding us. I have learned that if you spell out "Interstate Highway 35" instead of our posted address, "IH-35", most of the time, the GPS will be able to locate the address. Thank you again for writing a review. We will see you soon!

Warmest Regards,
Ashley Wilson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin North

Address: 12400 North IH-35 Building C, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Austin
#12 Best Value Hotel in Austin
#12 Green Hotel in Austin
#13 Family Hotel in Austin
#18 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin North 3*
Number of rooms: 1
Official Description (provided by the hotel):
The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin, offering close proximity to the Texas State Capitol, downtown entertainment district, and University of Texas. Our hotel is close to area attractions like the Round Rock Premium Outlet Mall and several sports venues. Guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary high-speed Internet Access, and 32" TV. We also feature an outdoor swimming pool, fitness room, and on-site dining and full service bar at The Garden Grille. ... more   less 
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Also Known As:
Hilton Garden Inn Austin North Hotel Austin

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