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“Stayed for Business. Very Pleased” 4 of 5 stars
Review of Hilton Garden Inn Austin North

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Hilton Garden Inn Austin North
3.0 of 5 Hotel   |   12400 North IH-35 Building C, Austin, TX 78753   |  
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Ranked #32 of 183 hotels in Austin
GreenLeadersBronze level
Denver, Colorado
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Stayed for Business. Very Pleased”
4 of 5 stars Reviewed July 12, 2012

Fortunately, I did not fall victim to the homeless camp behind the hotel, so I was pretty happy with this Garden Inn. I was put in a first floor ADA accessible room close to the lobby. The hotel was full but luckily I got there early enough to switch rooms and someone else got the weird 1st floor room (sorry to whoever that was). The clerk at the desk was very helpful with that.

The rooms are nice and clean and up to date. I ate breakfast on the first morning and thought it was way overpriced and way greasy so I didn't eat there my second morning. I walked to the Einstein bagel place next door. I had a drink at the bar one night and the bartender was very friendly. This was very convenient to where I had to be so it was a good location. If you're looking to see Austin, this is not the place to stay, but I was overall happy with it.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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205 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
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English first
Austin, Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 6, 2012

We stayed here for 5 nights in July 2012. On our 4th night there,my husband's truck window was smashed and his tools were taken and his vehicle trashed. We had returned around midnight from moving our daughter from The University of Texas at Austin. We noticed that all three lights on the side of the hotel were not working. We went inside to report the lights not working but there was not any employee to be found.This was the place we were told to park since we have the moving trailer and we assumed the hotel had security. Well, guess what, I was told by the front desk the next morning that they do not have security. Where are the employees late at night? There was no employee to be found and we looked for a long long time.
Around the back of the building we noticed a homeless camp on the Hilton Garden Inn's premises.This was in their parking lot. We advised the front desk the next morning. Guess what, they were back the next night. We insisted that they call the police as we suspect this is who was breaking in the cars. We were not the only vehicle broken into. We were told by the girl at the front desk that they come in to use their bathroom, eat their cookies and fruit left out for guests, etc. Why have they not done something about this before now .Please,Please what is going on here. After a long discussion with the police officer, he finally asked them to go elsewhere. My question is, when did Hilton Hotels start allowing homeless camps in their parking lot and why ? We did not feel safe here and will not return.

As far as the rooms go, they are nice Hilton Garden Inn rooms, the service in the breakfast area is excellent. The cook goes over and above, very nice.
I do believe there is a night problem going on at this hotel which management needs to look into. I am giving the low ratings because of the safety issue.

Stayed July 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hilton Garden Inn Austin North, responded to this review, July 13, 2012
I am deeply sorry that your visit was so unpleasant. This was an isolated incident and the security of our guests is of the utmost priority at our hotel. We have ways of ensuring this such as twice a day we do daily property inspections to check for unsafe conditions. As for this situation, reports have been filed with the authorities. Please call Jeff Nelson, General Manager, at 512-339-3626 so that we can find out more about this incident and earn your loyalty back.
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Killeen, Texas
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 12, 2012 via mobile

Stayed there while attending RoT rally in Austin. Staff was very friendly, rooms were clean and spacious, and the hot tub was a nice way to relax after a full day of shopping and concerts. Even with several bikers in town, it was never loud. Will stay again any time we are in north side of Austin!

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINorthAustin, Director of Sales at Hilton Garden Inn Austin North, responded to this review, August 15, 2012
Thank you so much! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2012

This Hilton was to the standard of others of its class. Immaculate, with nice amenities. The printer in the business center broke down, making it difficult to print boarding passes - and there were not able to resolve the problem quickly, but I guess this could happen anywhere. The only thing to complain about is the amount of highway noise in the room that I stayed in (facing the highway). The breakfast was great - but it would have been nice to have it for under $10. I love the cookie that is available in the evenings - but did not get the two bottles of water upon check-in that I am used to, from staying at the Garden Inn in the Boston area. The staff were friendly.
They charge $50 for a shuttle to the airport, which I thought was a bit steep, until I took a cab that cost even more.

Stayed May 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
51 reviews 51 reviews
39 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 30, 2012 via mobile

Front office was kind as can be upon check-in. Everyone I encountered, which were several different front office associates had a smile and were very courteous. I could tell all of their personalities were genuine and that's something I don't see too frequently when I travel. The blonde girls were really sweet, the girl with the red hair, and an older lady who was working the night shift. A majority of the time when I encounter hotel staff, I am positive that the kindness is all an act. Those people were all a breath of fresh air. Housekeeping was sweet as can be. They work the hardest out of everyone in this industry. Rooms were clean. I gave the location a 5 because my friends and I were traveling two consecutive nights back and forth to a festival 45 minutes east of Austin called Nocturnal Wonderland. It was the closest hotel under my Hilton employee discount. We usually stay downtown when visiting Austin. My one and only complaint is that the hallways don't feel air conditioned at all. Maybe it's broken, I don't know, but I broke a sweat walking to my room.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 4, 2012

This is my last stay here period. Customer service similar to Red Roof Inn and no way close to Hilton services as expected. Checked in was crowded and there is only one person handle all check in and answering the phone. In the mean time, the general manager Jeff Nelson was walking around in the lobby with his hand behind his back doing nothing. Do something useful and help the checking in counter. I was obviously not happy with the customer service. The counter has the gut to ask if I want to cancel the room reservation for someone else.

After I checked in, the checking in line was long to the main door. Where did the management team learn how to control the crowd? Not happenned when was I was there.

I was upset due to this horrible checked in and wait for the room to be ready. We went to our room and used the bath room. NO TOILET TISSUE. To make our trip more peaceful, we force ourselves to think that we are staying at the Red Roof Inn. I got bettter service there.

I rather have no service than horrible service. If this is the way Hilton cut the cost, have an auto check in kios just like ATM and rental car. I walk straight to my room and you can get rid the GM and the checkin counter.

BTW the when the AC turn on, it sounds like the jet engine taking off. I agree with the GM, this hotel is definitely not for my taste.

Room Tip: Stay away when Austin has a lot of activities which almost always.
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  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hilton Garden Inn Austin North, responded to this review, June 26, 2012
I wanted to thank you for taking the time to review our hotel. I know ou guests are often very busy so we appreciate the time it took for you to write about our property. It does seem that you could have checked in during a busy check in weekend as it was during sports playoffs and many school teams were checking in that weekend, so we do apologize for our higher occupancy, and if you felt in any way that you did not get the service you expect from our product. Regarding the toilet tissue, it is a design in the bathrooms that the toilet tissue is somewhat "hidden", should you say, under the vanity area, our apologies again. We do sincerely hope that we are given another opportunity to make this up to you. Please feel free to contact me directly should you be in town again, and I will be more than happy to make sure that your stay is more enjoyable. Again, thank you for the feedback. Our guests are our most valuable asset.
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Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2012

Outstanding Management Team and Staff. They attention to their guest makes traveling for business less stressful

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin North

Address: 12400 North IH-35 Building C, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Austin
#14 Green Hotel in Austin
#17 Best Value Hotel in Austin
#31 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin North 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin near the Texas State Capitol, downtown entertainment district, and University of Texas hotels. It is close to area attractions like the Round Rock Premium Outlet Mall and several sports venues. Guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary high-speed Internet Access, and 32” TV. The property also features a swimming pool, fitness room, and on-site dining/lounge at the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Austin North Hotel Austin

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