We stayed here for 5 nights in July 2012. On our 4th night there,my husband's truck window was smashed and his tools were taken and his vehicle trashed. We had returned around midnight from moving our daughter from The University of Texas at Austin. We noticed that all three lights on the side of the hotel were not working. We went inside to report the lights not working but there was not any employee to be found.This was the place we were told to park since we have the moving trailer and we assumed the hotel had security. Well, guess what, I was told by the front desk the next morning that they do not have security. Where are the employees late at night? There was no employee to be found and we looked for a long long time.
Around the back of the building we noticed a homeless camp on the Hilton Garden Inn's premises.This was in their parking lot. We advised the front desk the next morning. Guess what, they were back the next night. We insisted that they call the police as we suspect this is who was breaking in the cars. We were not the only vehicle broken into. We were told by the girl at the front desk that they come in to use their bathroom, eat their cookies and fruit left out for guests, etc. Why have they not done something about this before now .Please,Please what is going on here. After a long discussion with the police officer, he finally asked them to go elsewhere. My question is, when did Hilton Hotels start allowing homeless camps in their parking lot and why ? We did not feel safe here and will not return.
As far as the rooms go, they are nice Hilton Garden Inn rooms, the service in the breakfast area is excellent. The cook goes over and above, very nice.
I do believe there is a night problem going on at this hotel which management needs to look into. I am giving the low ratings because of the safety issue.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin near the Texas State Capitol, downtown entertainment district, and University of Texas hotels. It is close to area attractions like the Round Rock Premium Outlet Mall and several sports venues. Guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary high-speed Internet Access, and 32” TV. The property also features a swimming pool, fitness room, and on-site dining/lounge at the Great American Grill. ... more less
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- Also Known As:
- Hilton Garden Inn Austin North Hotel Austin