Front office was kind as can be upon check-in. Everyone I encountered, which were several different front office associates had a smile and were very courteous. I could tell all of their personalities were genuine and that's something I don't see too frequently when I travel. The blonde girls were really sweet, the girl with the red hair, and an older lady who was working the night shift. A majority of the time when I encounter hotel staff, I am positive that the kindness is all an act. Those people were all a breath of fresh air. Housekeeping was sweet as can be. They work the hardest out of everyone in this industry. Rooms were clean. I gave the location a 5 because my friends and I were traveling two consecutive nights back and forth to a festival 45 minutes east of Austin called Nocturnal Wonderland. It was the closest hotel under my Hilton employee discount. We usually stay downtown when visiting Austin. My one and only complaint is that the hallways don't feel air conditioned at all. Maybe it's broken, I don't know, but I broke a sweat walking to my room.