This is my last stay here period. Customer service similar to Red Roof Inn and no way close to Hilton services as expected. Checked in was crowded and there is only one person handle all check in and answering the phone. In the mean time, the general manager Jeff Nelson was walking around in the lobby with his hand behind his back doing nothing. Do something useful and help the checking in counter. I was obviously not happy with the customer service. The counter has the gut to ask if I want to cancel the room reservation for someone else.
After I checked in, the checking in line was long to the main door. Where did the management team learn how to control the crowd? Not happenned when was I was there.
I was upset due to this horrible checked in and wait for the room to be ready. We went to our room and used the bath room. NO TOILET TISSUE. To make our trip more peaceful, we force ourselves to think that we are staying at the Red Roof Inn. I got bettter service there.
I rather have no service than horrible service. If this is the way Hilton cut the cost, have an auto check in kios just like ATM and rental car. I walk straight to my room and you can get rid the GM and the checkin counter.
BTW the when the AC turn on, it sounds like the jet engine taking off. I agree with the GM, this hotel is definitely not for my taste.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin near the Texas State Capitol, downtown entertainment district, and University of Texas hotels. It is close to area attractions like the Round Rock Premium Outlet Mall and several sports venues. Guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary high-speed Internet Access, and 32” TV. The property also features a swimming pool, fitness room, and on-site dining/lounge at the Great American Grill. ... more less
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- Also Known As:
- Hilton Garden Inn Austin North Hotel Austin