I have had the opportunity to stay at this location during a job transfer to another city. The ability to bring my pet with me was invaluable. The Westin and Aloft at the Domain in Austin are terrific and their loving staff aid families with dogs. The Aloft staff aided me threw a scare with my dog by locating the nearest hospital while staying there. The Sales staff aided me in getting a reasonable rate for an extended period. The décor of the facility is great and trendy without being gauche. BUT, the best thing about them is they have great customer service and empathy for their customers actively staying with them and post staying with them. I had a package delivered to the hotel I thought four months after I departed their hotel (-turns out it was delivered to their sister hotel down the street where I stay before coming over to them). While I still have not located the package it is not because of a lack of trying on the part of the Aloft staff and GM Dana Cust. Mr. Cust has kept up communications and efforts to locate the package at his facility over the past 4-months. When I was traveling around Europe for business, I could still send him an email to get updates. He went above and beyond in staying connected when I would reach out to him and made me feel like he was in the trenches with me (and not bothering him) for locating this package. You will enjoy your time at the Aloft. I will not tell you there will not be times when noise is a factor, but it is not an extreme factor. It is located in a very popular location and young adults stay in the hotel. On Friday nights, the partiers going out can be a little loud...but note, you can still rest and relax when you arrive back at home (for me) /hotel (for others). My thanks to all of the staff at the Aloft for the work and care extended.
- Official Description (provided by the hotel):
- The new Aloft Austin, located at The Domain, which is known as the second downtown in Austin. You'll find some of the best shopping, dining and entertainment at our doorstep. ... more less
- Reservation Options:
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- Also Known As:
- Aloft Austin At The Domain Hotel Austin