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“Design, service and comfort” 5 of 5 stars
Review of aloft Austin at the Domain

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aloft Austin at the Domain
3.0 of 5 Hotel   |   11601 Domain Drive, Austin, TX 78758 (Northwest Austin)   |  
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Ranked #86 of 184 Hotels in Austin
México
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Design, service and comfort”
5 of 5 stars Reviewed December 29, 2012 via mobile

Love it, finally a hotel in the US with a lot of design, very chick and very well thought out. The staff is friendly in a chic way without sounding phoney. I am bery happy I doscovered it. Great location near the The Domain.

Stayed December 2012, traveled as a couple
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235 reviews from our community

Traveler rating
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    46
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Katy, Texas
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 29, 2012

Trendy Boutiquey Type Hotel, everything was fine about the stay there just wasn’t anything remarkable about the stay. The HVAC system works really weird. Runs when you don’t want it to run and doesn’t run when you need it to run, it cycles fairly loud as well. Hotels a little noisy overall.

This hotel is dog friendly, you can park across the street for free which is nice for a downtown property. Checking in is was nice but nothing special. Overall everything was fine.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 18, 2012

This hotel is extremely clean and located very well. The interior is tastily decorated, staff is friendly and the hotel has good amenities. The room itself is uniquely decorated. I loved the tall shower and large TV. The Domain is also a very fun place to stay in when one is traveling for business. Within walking distance is the Cru from where you can get a bottle of excellent wine to go and there are several top restaurants nearby. Of course the shopping can be a great way to spend your evening as well.

I looked at the other comments and took caution to stay away from the 2nd floor and away from elevators. I can see how the hotel could be a little loud because the hallways echo but I didn't have any problems. It was quiet. My only problem with this hotel is, believe it or not, the pillows. They are extremely high and even after one night caused me to have a neck ache. When I brought this up with the management they said and I quote "everyone complains about the pillows but when we have brought this up with Starwood, they say there is nothing wrong with the pillows and these are the pillows we use." If that is your attitude, SPG I would sincerely question it as you are supposed to be in the business of making us, consumers, comfortable for the night. If EVERYONE complains about your pillows, you DO have a problem with them! I would say anyone can sleep on an uncomfortable pillow for one night but I wouldn't stay here for a whole week of business meetings as the neck ache would eventually become a major problem for me. I would challenge your internal Pillow Subject Matter Expert to learn a bit more about human anatomy and install lower profile pillows.

Minor issue is that there are no movie channels at all but with all the other things around to do that's not really a big problem. I would suggest getting HBO or Showtime or something though!

Room Tip: Stay away from 2nd floor...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Woodmere, New York
Top Contributor
63 reviews 63 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 4, 2012

This hotel is a typical Aloft but that is why I like it. you know what you are getting and they are consistent. This hotel is in the Domain area which is a real hot spot. many hotels and shopping in the area.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Princeton, New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 26, 2012

Am 2 nights away from becoming platinum this year with SPG and of all my stays here in the US and abroad including 5 star properties, didn't meet a team as friendly/helpful as the staff in the property. So professional and knowledgeable and service oriented wish some of the other properties had the same approach. Good job guys can't wait to see you all next year for the race.

Room Tip: try the breakfast counter. very cool...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 15, 2012

You'll know, from my other reviews, that I go to hotels for cocktails and meetings and holidays and all sorts of things but my basic priority is SLEEP! The Aloft is not quiet. It's the sort of place lots of screaming sorority girls reconvene 5 years after graduation for FUN weekends! OH HEY GIRL! SCREEEEAM! It goes like that. This would be ok if the hotel had invested in proper sound insulation and doors that were more than a millimegtre thick. As it was I had to hush people. The doors and wall are so thin I coulkd hear people's alarms going off in the morning. The staff were pleasant enough and v helpful when it came ot getting masses of boring business papers printed out. But the noise is...well, too much. A shame as the basic conept is nice and I applaud their eco efforts.

Room Tip: get a rom as far from the elevator as you can.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2012

The hotel is clean and had the basics for a business trip: working WiFi, firm & comfortable bed, small desk, etc. It was a bit stripped down: a tiny "closet" with a curtain in front of it, soap & conditioning shampoo in wall dispensers, and a tiny desk. But, it worked fine. Breakfast was a bit strange -- kind of self-service, then pay at the end. The first day I was not charged (could not understand why); then the second day I was. It was better than the standard free breakfast buffet. The location was great for me, right next door to the business I was visiting and a mall right across the road with shopping and restaurants. Not a vacation destination though.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about aloft Austin at the Domain

Address: 11601 Domain Drive, Austin, TX 78758
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#42 Romantic Hotel in Austin
#86 Spa Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — aloft Austin at the Domain 3*
Official Description (provided by the hotel):
The new Aloft Austin, located at The Domain, which is known as the second downtown in Austin. You'll find some of the best shopping, dining and entertainment at our doorstep. ... more   less 
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Also Known As:
Aloft Austin At The Domain Hotel Austin

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