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“Great "Suite Type" Hotel” 5 of 5 stars
Review of HYATT house Austin / Arboretum

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HYATT house Austin / Arboretum
3.0 of 5 Hotel   |   10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)   |  
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Ranked #37 of 191 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersBronze level
San Antonio, Texas
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
“Great "Suite Type" Hotel”
5 of 5 stars Reviewed July 2, 2013

Stayed here for some business meetings at the hotel for a few nights. First, the room was very large and spacious. Second, it is definately more of an "extended stay" type of room/suite. Mini-kitchen, full size fridge, etc... Third, the room was clean and in very good upkeep overall. Fourth, great wifi!

Very nice breakfast in the morning, and free beer reception in the evenings (can't go wrong with that)! Additionally, the gym was good: free weight dumb-bells, treadmills, stationary bikes, etc - all in good working condition none-the-less! Didn't use the pool, but did see several families enjoying it; looked clean and clear.

Overall, I would definately stay here again. Would highly recommend, especially if your looking for a true "suite" type of room.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, July 10, 2013
Thank you for taking time to review our hotel on Tip Advisor. Your positive feedback means a world of difference, not only to our future guests, but also to our team members. I am happy that you enjoyed your stay with us at the Hyatt house Austin where you are a welcome resident. We look forward to your return.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

292 reviews from our community

Traveler rating
    163
    80
    32
    10
    7
See reviews for
91
42
18
112
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Victoria, Canada
1 review
4 of 5 stars Reviewed June 18, 2013

Katie and Selena at the front desk are awesome! Their advice on restaurants in the area was excellent.

The included breakfast was also excellent. The buffet included eggs, breakfast meats, toast, buns, juice, coffee, tea, etc.

The rooms were large and clean.

The only negative issue was the noise from the in-room air conditioner.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, June 26, 2013
Thank you for taking time to review our hotel on Trip Advisor. I sincerely appreciate the kudos for both Selena and Kati and will be sure to pass along your kind comments. It is through recognition such as yours that reinforces why we love the hospitality industry. Your comments will help in our quest for continuous improvement. Thank you for choosing the Hyatt house Austin and we look forward to your return.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 16, 2013

We stayed here with a tour company for the V8 Supercars in May 2013. This was just perfect for us after a long day at Circuit of the Americas. Room had a full kitchen and bathroom had a bath - Perfect. Rooms were like a one bedroom unit with walk-in-robe, with fully equipped kitchen including dishwasher. Staff were very helpful. We had cooked breakfast every morning which was amazing, even cooked to order eggs and omelettes. Would definitely stay here again. Thank you for making this such a memorable weekend.

Room Tip: 3 Buildings of 2 storeys, so any room is fine.
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Green Features: Linen reuse program, Temperature set to save energy, Towel reuse program, Energy-saving lighting controls, ENERGY STAR laundry machines, ENERGY STAR kitchen appliances
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, June 26, 2013
Thank you for taking time out of your day to review our hotel on Trip Advisor. While we are a certificate of excellence award winner and in the top 10% of all hotels in Austin, your review will go a long way in our quest to be #1. Your comments will be displayed on our Brag Board for all team members to enjoy. It is through comments like yours that we continue to reinforce the positive. Thank you for choosing the Hyatt house Austin as your home away from home and we look forward to your return.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 13, 2013

I loved the work out room. Great equipment in good working order and clean. The staff was very friendly and great breakfast. A little bit worn around the edges in cleanliness but nothing huge or awful. Overall a really good experience. I'd stay here again based on just the workout room alone.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, June 17, 2013
Thank you for taking time out of your day to review our hotel on Trip Advisor. I was thrilled to see that you had a "Very Good Experience" and especially liked the fitness room. Your positive comments will be shared with the associates as they will assist in reinforcing positive customer service. We look forward to your return to the Hyatt house Austin Arboretum in the future.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 31, 2013

We just happened upon Hyatt House while looking for a place to spend the night in Austin. It was very clean and well kept. Katie P. at the Front Desk was very helpful. She showed us a few rooms so that we could choose which one we liked. She was incredibly professional and warm - keeping up with 3 different guests with equal grace and friendliness. Wish there were more staff like her!

The room was very clean and large. We got the king suite which worked out well for 2 adults and a 10 yr old. There was a young woman talking on her phone in the hallway late at night, but I stepped out and asked her to be quite and she complied.
Loved the kitchen in the room, the pantry at the Front Desk for a snack and the breakfast downstairs in the morning. They even had a chef making omelets to order!


We will keep Hyatt House in mind the next time we travel!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, June 3, 2013
Thank you for taking time out of your day to review our hotel on Trip Advisor. You wonderful comments and recognition are much appreciated and will go a long way in promoting positive behavior and customer service which will assist us in achieving our goal of being the cleanest and friendliest hotel in Austin. We look forward to your return to the Hyatt house Austin Arboretum.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2013

I travel quite a lot. This place was great from the time we stepped in the door. The girl at the reception was extremely helpful and friendly. This is a place that hasn't forgotten what customer service is about. An oasis if professionalism.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, May 20, 2013
Thank you for taking time to review our hotel on Trip Advisor. I appreciate the wonderful comments regarding the customer service you received. We pride ourselves in our quest to be the cleanest and friendliest hotel. I will ensure your comments are posted for all of our team members to review as it is through positive reinforement that we continue to grow. We look forward to your future visits to the Hyatt house Austin Arboretum.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 15, 2013

Great experience, awesome location. The staff was helpful and courteous, and I felt safe. Pets are allowed but do not list the cost on their website, so I had sticker shock at checkout. Their room service company, Order Inn, has some delicious food, too. Overall, it was a great hotel and I will go back.

Room Tip: Get a room in the main building.
See more room tips
  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, April 27, 2013
Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and have already posted your comments on our "Brag Board" for our team members to enjoy. Positive reinforcement goes a long way in our quest to be the cleanest and friendliest hotel. Thank you for your feedback regarding the pet cleaning fee as we have reviewed our website and added this information. We look forward to your return to the Hyatt house Austin Arboretum the next time you visit the Austin area.

In the Spirit to Serve,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#10 Family Hotel in Austin
#13 Green Hotel in Austin
#31 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum is located in the upscale Arboretum area of Austin Texas. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon® Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. Round Rock Outlet mall is 12 miles north or the outlet malls of San Marcos are just a quick 45 miles to the south. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM, Emerson, Apple, Microsoft, Agilent, Flextronics, Oracle, G-Tech, Cadence Design, Intel, Freescale, Banc Vue, Motorola and Texas Instruments. The downtown Austin live music scene is just 10 miles from the Arboretum hotel as is the main campus of the University of Texas, Texas State Capital, LBJ Library as well as the 6th street entertainment district. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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