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HYATT house Austin / Arboretum: Traveler Reviews

3.0 of 5
10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)
Hotel amenities
HYATT house Austin / Arboretum
Ranked #31 of 179 hotels in Austin
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98 reviews from our community

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Traveler rating
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Date Rating
Chicago, Illinois
2 reviews
“Excellent value!”
5 of 5 stars Reviewed October 15, 2012

I loved everything about my stay at the Hyatt house! It was so nice to have a mini-apartment for our long weekend in Austin. It felt like we were on a real vacation with all the extra perks: free hot breakfast, free wi-fi, decent gym, and a free weekday "happy hour" of a light snack and free wine/beer! The hotel was super clean and the staff was incredibly friendly. I was in town for an interview and the staff went above and beyond to make me feel comfortable. The man who checked me in even printed paper directions to help me get to my interview! (Without me even asking!) My first night I had a ground level room and the person above me seemed to have led feet as they walked. So I asked to be moved to a 3rd floor room...and voila, no questions asked, they found a 3rd floor room for me to move in to. After the move I realized that I left a pair of brand new boots in my old room...they were waiting for me at the front desk when I called. The only danger of this hotel was the close proximity to excellent shopping. (hence the new boots). It's close to Nordstrom Rack, DSW, Old Navy...the list goes on. Lots of decent Texas chain restaurants nearby, too (Rudy's BBQ, Lupes, etc...) The outlet mall isn't far away either. To top it off, we were able to walk to North by Northwest Brewery for a good meal...and each enjoy an extra beverage without having to worry about driving. And getting downtown to 6th street/Town Lake was super easy, just a quick 15 minute drive! I would definitely stay here again....for the incredibly spacious suites, the wonderful service, and excellent prices (nearly $100 less/night compared to downtown hotels I looked at)!

Room Tip: Ask for a 3rd floor room if you are looking for a more quiet space!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kathyt009 about HYATT house Austin / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review
October 17, 2012
Thank you so much for the response I am glad I was able to assist you personally during your visit. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“So loud”
3 of 5 stars Reviewed September 16, 2012 via mobile

Room and location are great, but I'd you have paper thin walls it would be smart not to ever use the room next to the breast buffet. Every morning awake at 6am listening to every conversation. Just don't even use that room anymore.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TravelMuchPlease about HYATT house Austin / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review
September 24, 2012
Thank you so much for taking the time to provide us with some valuable information. We will be converting that room shortly to a different area of...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Texas
Top Contributor
91 reviews 91 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
“Good Location..Nice rooms”
4 of 5 stars Reviewed August 28, 2012

Nice surprise, the location was great easy acess to 360 loop or Jct 1 here in Austin. The service was great from check in (Amy at the the front desk was friendly and very helpful). It is set up more for business, but we have 8 & 9 year old boys so the suite set up with the full kitchen was very nice. They have comp warm breakfast in the morning Eggs Bacon Waffle plus the usually continental typs stuff. We will stay here agian when in Austin.

Room Tip: Rooms on the pool side can get a little loud
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review
September 6, 2012
We greatly appreciate your time in completing a review. I look forward to your return,

Brian Long
GM
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Bonham
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“My favorite”
4 of 5 stars Reviewed August 27, 2012

My annual conference is at the Renaissance/Arboretum but I prefer the Hyatt. LOVE the kitchenette; the other place charges too much for meals either in the room or restaurant. I don't have to fight for an elevator.
Hyatt is always very clean. The front desk staff is always accommodating and very friendly. Breakfasts are fresh and hot and FREE. It changes daily. Pool looks clean as does the gym and full sized laundry. The only thing that keeps it from being perfect is that twice now the ice maker in the full sized fridge didn't work. This second time I stayed in Building B (which I recommend), it has a very nice ice maker in the laundry room. Beds are a little firm for me, but usually motel beds are. I love the full sized closet, ironing board, hair dryer; plus the microwave, dishwasher sink with garbage disposal. It is just like home, probably better with maid service!!

Room Tip: Building A is closer to breakfast and pool; Building B offers gym, full sized ice machine and full s...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ktbfarms about HYATT house Austin / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review
August 29, 2012
Thank you so much for the feedback, we look forward to hosting you and the conference attendees again.
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Houston
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Excellent stay”
5 of 5 stars Reviewed August 20, 2012

I figured this for the normal business suite set up, which really, it sort of is. What makes this different is service. From check in to check out and everything in between, great service. This wasn't a really business trip per se, I had the family with me. My family had a nice stay, met other families and for the business I needed to conduct, it all worked out well. I'll be staying there on my future trips to Austin.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sota701 about HYATT house Austin / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review
August 22, 2012
Thank you so much for taking the time to provide feedback. We are thrilled to hear you and the family enjoyed your stay. We hope to see you again soon.

Brian Long
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin
Hyatt Summerfield Suites Austin / Arboretum Hotel
Hyatt Summerfield Suites Austin
Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool
Hotel Style:
#25 Family Hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum is located in the upscale Arboretum area of Austin Texas. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon® Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. Round Rock Outlet mall is 12 miles north or the outlet malls of San Marcos are just a quick 45 miles to the south. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM, Emerson, Apple, Microsoft, Agilent, Flextronics, Oracle, G-Tech, Cadence Design, Intel, Freescale, Banc Vue, Motorola and Texas Instruments. The downtown Austin live music scene is just 10 miles from the Arboretum hotel as is the main campus of the University of Texas, Texas State Capital, LBJ Library as well as the 6th street entertainment district. ... more   less 
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