Nice surprise, the location was great easy acess to 360 loop or Jct 1 here in Austin. The service was great from check in (Amy at the the front desk was friendly and very helpful). It is set up more for business, but we have 8 & 9 year old boys so the suite set up with the full kitchen was very nice. They have comp warm breakfast in the morning Eggs Bacon Waffle plus the usually continental typs stuff. We will stay here agian when in Austin.

My annual conference is at the Renaissance/Arboretum but I prefer the Hyatt. LOVE the kitchenette; the other place charges too much for meals either in the room or restaurant. I don't have to fight for an elevator.
Hyatt is always very clean. The front desk staff is always accommodating and very friendly. Breakfasts are fresh and hot and FREE. It changes daily. Pool looks clean as does the gym and full sized laundry. The only thing that keeps it from being perfect is that twice now the ice maker in the full sized fridge didn't work. This second time I stayed in Building B (which I recommend), it has a very nice ice maker in the laundry room. Beds are a little firm for me, but usually motel beds are. I love the full sized closet, ironing board, hair dryer; plus the microwave, dishwasher sink with garbage disposal. It is just like home, probably better with maid service!!

I figured this for the normal business suite set up, which really, it sort of is. What makes this different is service. From check in to check out and everything in between, great service. This wasn't a really business trip per se, I had the family with me. My family had a nice stay, met other families and for the business I needed to conduct, it all worked out well. I'll be staying there on my future trips to Austin.

We tried to check into the Hyatt House Arboretum on July 8th, and assumed that since we had made reservations 2 months earlier it would be a piece of cake. When we arrived, we were informed that they had no way to honor our reservation because another guest had decided to extend their stay and they had taken our room. Really? They offered to give us two single rooms instead of the two bedroom we had reserved, which meant we would have to put our young son in a room by himself. They had NO adjoining rooms! Really? They want me to put our son in a room by himself? Suppose he got sick in the middle of the night? What if someone broke into the room? I told them "sure, if they provided hallway security 24 hours to ensure his protection. Of course they didn't. They would even give us $10 off each room for each night. Now, keep in mind we were staying for a week, and had chosen them based on reviews we read on tripadvisor. The young girl we spoke to was unsympathetic, uncaring, and bordered on rude. She claimed she tried to call us to let us know, and she emailed us. Yep, she sure did, an hour before we arrived. Really? After finding other accommodations for the night, my wife called the Hyatt House and asked what type of compensation they were providing considering the circumstances. The desk lady at the Hyatt said she could give us " points"! Really? Like I would ever stay at a Hyatt property EVER again, based on my experience so far! Basically Hyatt flopped on this one, big time! Not only do I not recommend this property, I highly discourage any Hyatt proper if this is their standard operating procedure. If you decide to stay here, be warned that reservations are good enough. You may or may not have a room waiting.