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“Great place to lay your head down for a night” 3 of 5 stars
Review of HYATT house Austin / Arboretum

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HYATT house Austin / Arboretum
3.0 of 5 Hotel   |   10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)   |  
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Ranked #17 of 184 Hotels in Austin
GreenLeadersBronze level
Baton Rouge, Louisiana
Top Contributor
85 reviews 85 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
55 helpful votes 55 helpful votes
“Great place to lay your head down for a night”
3 of 5 stars Reviewed June 24, 2012

We recently stayed at the Hyatt House for one night during Memorial Day weekend. It was a large property with several buildings, but we were lucky enough to get a room on the second floor in the same building as the front desk. Check-in was frustrating as the front desk worker was attending to other business for close to 10 minutes before they attended to us... I would not normally care but it was about midnight and we were tired from driving about 7 hours after work and just wanted to call it a night.

The room, which was a studio suite was a good size. The property had a dated feel to it compared to the then-Summerfield Suites we stayed in in Sandy, Utah in 2010. Hyatt House is a continuation of the Summerfield brand by Hyatt. Still, the studio was a good size and breakfast was ok. I like these style of hotels as they provide you a mini-kitchen and a separate seating area, I find it preferable to other types of hotels, so on road trips or even on longer vacations, we tend to look for these type of properties.

The location is good in NW Austin. It puts you not too far from great attractions like Lake Travis (and of course the Arboretum). We've stayed several times at the Staybridge Suites near Anderson Mill further up 183, but based on price we chose this location. They are comparable properties and not too far from each other in NW Austin. I would choose between the properties based on price. I do recommend staying in NW Austin though on your trip.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at HYATT house Austin / Arboretum, responded to this review, June 26, 2012
Thank you so much for providing feedback about your recent visit. We hope to see you in the future if you are ever in the Austin area again.

Thanks,

Brian Long
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Dallas, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 12, 2012

We stayed at this hotel on May 18-20th for our daughter's graduation at UT. It's just a few miles from downtown, but there are restaurants and lots of shopping around it. just off the highway and convenient to all areas. We liked the suite. The hotel is dated but many areas have been refurbished and all looks clean and nice. The suites are comfortable, and include a kitchen with all the utensils you need. We were 3 in the room and it wasn't crowded. Our friends and family stayed there as well and we were told that their rooms had a different layout and were not as nice, however clean. I loved being nestled among greenery and trees. Staff was very helpful, and the included breakfast had a variety. This hotel also serves appetizers in the evening during the week, along with beer and wine. In all, I was pleased with this property. We paid a very good rate as well. Something like $115.00 for the suite. I recommend it.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review, June 13, 2012
Thank you so much for taking the time to complete an online review, we greatly appreciate all your feedback and await your return. I wish you the best in 2012!

Brian Long
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 31, 2012

I recommended this place for a friend coming into town with her extended family.

Nice features of this hotel include:

1. Free breakfast - Nice if you have a large crew you are trying to accommodate.
2. The rooms are modern and clean - and in a semi-residential area.
3. Mopac (Loop 1), 183 and Loop 360 are easily accessible from here.

They were mainly interested in shopping and this place is great for that.

It is close to: The Domain (Mall) and Gateway Center. (Whole Foods, Old Navy, Nordstroms Rack, Container Store, Taco Cabana)
It is also very close to restaurants.



Whole Foods is nearby as well.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review, June 4, 2012
Thank you so much for all the feedback, I am so pleased to hear you enjoyed your stay and I look forward to your return.

Brian Long
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 21, 2012

Really enjoyed staying at the Hyatt house. The accommodations were spacious. We had a two bedroom unit, with king sized beds, a sofa bed, and 3 flat screen tvs. The kitchen was huge and nicely equipped. The location was great around many stores and restaurants. The breakfast was very good and the staff professional and gracious.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review, May 23, 2012
Thank you so much for taking the time to provide such great feedback. We are so happy to hear you enjoyed your time while in Austin and we hope to see you in the near future.

Sincerely,

Brian Long
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 17, 2012

No complaints. Hotel is easy to find on Mopac, and easy enough to get to (start up the hill, then u-turn). Buildings are in good shape. The faintest smell of smoke from previous incarnations of this hotel still lingers in a few places. Room was excellent size; great use of space with bookcase and spinning TV making half-wall to separate living area from "bedroom". Love the full kitchen; that's a great touch for anyone looking for more than just a bed for a few hours. The breakfast was *extremely* popular on a Saturday morning, so it could use a little more attention for replenishing the hot food items.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review, May 21, 2012
Thank you so much for taking the time to complete an online review of the hotel. I understand your time is valuable and we appreciate it. I wish you a great 2012 and look forward to your return.

Thanks,

Brian Long
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey, USA
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 12, 2012

Excellent service - e.g., coffee and fruit are available all day, but when they were gone, the receptionist no only refilled the food but offered to have it delivered to our room in another building. Breakfast is only available until 9:00 AM during the week - arrive by 8:30 AM to ensure variety of food and dinnerware are still available.

Room numbers are very similar in the different buildings so it would be helpful to have signage indicating which rooms are in which buildings. The laundry is not in the main building so directions would be helpful.

The room contents were not "brand new", but new enough for the value. However, we had a discount due to a family reunion so this probably affected our opinion.

Bottom line: We would certainly recommend the Hyatt as a moderately priced residence, especially if the location is helpful for your stay.

Room Tip: Choose top floor away from the elevator if noise is a problem (true for any residence). First floor...
See more room tips
  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review, May 16, 2012
Thank you so much for taking the time to complete a online review. We encourage all feedback good and bad so we can improve for each experience. I wish you a great 2012 and look forward to your return.

Brian Long
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Top Contributor
209 reviews 209 reviews
77 hotel reviews
Reviews in 84 cities Reviews in 84 cities
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed May 9, 2012

Over the last 10 years (in its re-incarnation as Bradford Suites, Summerfield Suites, and now Hyatt House) I have stayed at this property at least 20 times. The management has worked hard since Hyatt change (Summerfield) to update the rooms and improve the experience. They have done an excellent job. The rooms have everything you need for an over night stay or an extended stay. Unlike most downmarket extended stay properties, this feels like a nice apartment. Great for a more "at home" experience and for families. up to date bedding and flat screen TV complete the "modern" feel. Breakfast is ok, fairly typical for a hotel. Pool and fitness rooms are good. Parking plentiful, free and convenient. Internet is good and free. The hallways and doors are somewhat worn and do need attention. Soundproofing is also a bit weak. However, overall it's a very convenient, comfortable place to stay.

Room Tip: Ask for a top floor room away from the elevator.
See more room tips
  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, General Manager at HYATT house Austin / Arboretum, responded to this review, May 16, 2012
Thank you so much for all the positive feedback. We are glad to hear that you see improvement. We encourage any additional feedbaclk good and bad and look forward to your return.

Brian Long
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#7 Family Hotel in Austin
#12 Green Hotel in Austin
#20 Romantic Hotel in Austin
#21 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum is located in the upscale Arboretum area of Austin Texas. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon® Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. Round Rock Outlet mall is 12 miles north or the outlet malls of San Marcos are just a quick 45 miles to the south. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM, Emerson, Apple, Microsoft, Agilent, Flextronics, Oracle, G-Tech, Cadence Design, Intel, Freescale, Banc Vue, Motorola and Texas Instruments. The downtown Austin live music scene is just 10 miles from the Arboretum hotel as is the main campus of the University of Texas, Texas State Capital, LBJ Library as well as the 6th street entertainment district. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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