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“Just like home (including no ice machine)” 3 of 5 stars
Review of HYATT house Austin / Arboretum

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HYATT house Austin / Arboretum
3.0 of 5 Hotel   |   10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)   |  
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Ranked #14 of 184 hotels in Austin
GreenLeadersBronze level
Bonham
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Just like home (including no ice machine)”
3 of 5 stars Reviewed August 3, 2011

Clean. Essentially a studio apt with full size couch, fridge, d/w, microwave, oven and 2 burner stove; dishes, pans, silverware, coffee pot. Large t.v., DVD player, iron/board. Staff was accommodating. Tall shower head (yeah!). Lots of fluffy pillows, bed was a little too firm. A/c was cold and relatively quiet. Breakfast was good, little different each day, plenty of food//beverages to choose from; especially enjoyed the peeled and sliced grapefruit. One big faux pas - no ice machine! Ice maker in freezer spit out about 2 ice cubes per hour.

There is a pool, hot tub, business center and gym.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 22, 2011
Good afternoon, thank you for taking the time to review us on trip advisor. We appreciate the feedback on the ice machines; we have currently just finished a full kitchen renovation and have replaced all appliances including that of the refrigerators and ice machines. We value your opinion and I thank you for the feedback,


Brian Long
GM
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222 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Seoul
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 26, 2011

I would definitely not go there again. The airconditioning and fridge were so loud that I had to change the room. The breakfast buffet is so lousy that it can't really be called a buffett. I am not sure why it uses the Hyatt name

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much for the feedback, good or bad we want to hear about it. I will take this to my team and we will look into your room a little bit further. We just went through a full applinace package upgrade as well as several ac replacements so we will make sure this is on that or one to follow. Thanks again and hopefully you will give us another opportunity.

Brian Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, MI
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 22, 2011

Clean, quiet rooms, a VERY accommodating and friendly staff; a happy hour with complimentary snacks, beer and wine; a pool and an exercise room; and family friendly all help to make the Hyatt Summerfield a perfect place to stay .

Room Tip: Very comfortable, quiet rooms.
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much for the feedback, if I can ever be of assistance please let me know. We appreciate your business and look forward to your return!

Brian Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2011

We stayed here during 4th of July weekend with our 1 year old baby. Bringing baby means we need to wash bottles and food jars and so on. The kitchen is super clean, and the rest of the room too, including the bathroom. I love the walk in closet, it felt a lot more homey.

Their hot breakfast is also pretty good. The only thing I don't like about the hotel is the fact that all 3 building are separated, and we stayed at the furthest building. So we had to walk in the hot Texas summer weather to get to the lobby.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much for the feedback, if I can ever be of assistance please let me know. We appreciate your business and look forward to your return!

Brian Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Texas
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 4, 2011

Stayed here July 4th weekend. I have stayed here several times before and have always enjoyed it. It is close to shopping and not too far from UT, about 15 minutes provided its not rush hour. The staff are very friendly, the rooms nice and clean. They are starting to do renovations right now but I assume they are doing it one building at a time. There are 3 or 4 seperate buildings. I recommend this hotel.

Room Tip: The Arboretum shopping center is nearby
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much for the feedback, if I can ever be of assistance please let me know. We appreciate your business and look forward to your return!

Brian Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sulphur, Louisiana
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 13, 2011

Clean, good service, good food (breakfast and evening reception), conveniently located.

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
League City, Texas
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 11, 2011

We were in Austin for a Memorial Day weekend getaway and stayed at this hotel. The rooms are clean and spacious. Kitchens are excellent. Staff is VERY helpful. The rate was a super fantastic value. Breakfast in the morning was busy, but we aren't big breakfast eaters, so it wasn't a huge deal for us. Pool is very clean and nice. The hotel is right in the middle of tons of restaurants and retail. We will absolutely stay at this hotel the next time we are in Austin.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattssaustin, General Manager at HYATT house Austin / Arboretum, responded to this review, August 1, 2011
Thank you so much we look forward to your return!

Sincerely,

Brian Long
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Austin / Arboretum

Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#8 Family Hotel in Austin
#13 Green Hotel in Austin
#24 Business Hotel in Austin
#25 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum is located in the upscale Arboretum area of Austin Texas. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon® Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. Round Rock Outlet mall is 12 miles north or the outlet malls of San Marcos are just a quick 45 miles to the south. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM, Emerson, Apple, Microsoft, Agilent, Flextronics, Oracle, G-Tech, Cadence Design, Intel, Freescale, Banc Vue, Motorola and Texas Instruments. The downtown Austin live music scene is just 10 miles from the Arboretum hotel as is the main campus of the University of Texas, Texas State Capital, LBJ Library as well as the 6th street entertainment district. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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