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“Three Seasons” 3 of 5 stars
Review of Four Seasons Hotel Austin

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Four Seasons Hotel Austin
4.5 of 5 Hotel   |   98 San Jacinto Blvd, Austin, TX 78701-4039   |  
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Special Offer
USD 100 Hotel Credit
Ranked #5 of 187 Hotels in Austin
GreenLeadersBronze level
Bridgehampton, NY
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Three Seasons”
3 of 5 stars Reviewed November 12, 2011

The excellent service here is what you expect from a Four Seasons but most other aspects might belong to a Three Seasons Hotel, if there was such a thing. The rooms and (small) bathrooms are what you'd expect in a Hyatt or Marriott -(Though the beds and sheets are top-drawer, the towels are not very thick). But the main complaint is the nickel-and-diming. The rates are about the highest in Austin, but wi-fi is not free and there is no coffee maker in the room. (There really should be one,) Room service card to be put out at night has no prices; you need to find the book with the menu to discover that ordering a cup of coffee will be $20.00. The lobby, which includes a large bar/cafe is incredibly noisy at night. Being on the lake is very nice, and the location is good. Probably no better hotel in Austin, but it should and could be much better.

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  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsaustin, Manager at Four Seasons Hotel Austin, responded to this review, November 15, 2011
Thank you for taking the time to share feedback from your recent stay with us.

We pride ourselves on our service and I am thrilled to read we met your expectations in that regard.
I am sorry that your room and other experiences disappointed you. Please be assure that your feedback will be utilized as we move forward.

Ounce again I thank you for your feedback and look forward to the opportunity of welcoming you back for a more fully enjoyable stay.

Danielle Smith
Director of Food & Beverage
512 685 8038
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,070 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
Date | Rating
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English first
New York
Top Contributor
59 reviews 59 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 12, 2011 via mobile

If you want understated business luxury, this four seasons delivers. great spa, nice outdoor restaurant and service is four seasons nice. Close to the downtown action but secluded enough.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
5 of 5 stars Reviewed November 9, 2011

It is always a pleaseure to stay at the 4-seasons in Austin..the location cannot be beat..service is always good and food is delicious. My room was quiet and very comfortable. I will always stay there on my austin visits!

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 9, 2011

As always, a wonderful stay at the 4 seasons. I've stayed in hotels all over the world, and the staff here is the benchmark for friendliness and helpfulness. The location next to the river is wonderful and comfortable. The food is fantastic. The hotel is able to provide luxury and service, without being stuffy or pretentious. A great balance.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
1 review
5 of 5 stars Reviewed November 7, 2011

I stayed at the Four Seasons for a UT game weekend and loved it! The staff was great and welcoming as soon as I arrived. The front desk had me checked in and up to my room quick despite the heavy traffic of people coming and going. The valet was prompt in bringing my car around and always accurate with directions. The hotel has a great bar downstairs with a very lively atmosphere. With the reputation that this hotel has for excellent service and quality my expectations were set very high and my stay here definitely exceeded those expectations. For a game weekend in Austin you can't find better service or a better location.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Corpus Christi, Texas
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 7, 2011

Had a wonderful time staying at the Four Seasons Austin. Very friendly staff and great location. The beds are comfortable and the fluffy robes are so nice when you get out of the shower.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed November 7, 2011

We had a high-profile event at the hotel and everything went great! The hotel staff was extremely helpful. Highly, highly recommended!

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Austin

Address: 98 San Jacinto Blvd, Austin, TX 78701-4039
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Austin
#2 Luxury Hotel in Austin
#3 Business Hotel in Austin
#4 Family Hotel in Austin
#5 Romantic Hotel in Austin
#11 Green Hotel in Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Four Seasons Hotel Austin 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
On the green banks of Lady Bird Lake, Four Seasons Hotel Austin provides garden tranquility near the Convention Center and the renowned entertainment district. Enjoy legendary Texas hospitality, sophisticated dining, lakeside fitness, spacious quarters and Hill Country style. ... more   less 
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Also Known As:
4 Seasons Hotel Austin
Four Seasons Austin
Austin Four Seasons

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