After a horrible trip into Austin, I arrived late in the evening at the hotel expecting to check in quickly and flop into bed. Instead, I found my room had been given away and I had no place to stay. I was told (rather rudely), "I don't know what to tell you." After an unpleasant exchange with the night audit front desk employee, I was finally found a room at another Hilton a few miles away. I was made to feel as an imposition for having any expectation of having a room despite having a reservation - and incidentally being a diamond member of the Hilton loyalty program. This is even more galling considering I would have most certainly been charged for a room had I not arrived - even though they sold out and had no rooms left! There are so many other lovely hotel options in Austin, all just as conveniently located to the downtown attractions. Go there. Avoid this place - you may show up to find you do not have a room and the rude staff won't even care.
- Official Description (provided by the hotel):
- One of the best Austin hotels, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Austin Downtown Hotel Austin
- Austin Hilton Garden Inn
- Hilton Austin