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“A great time!” 4 of 5 stars
Review of Lake Austin Spa Resort

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Lake Austin Spa Resort
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1705 S Quinlan Park Rd, Austin, TX 78732   |  
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Ranked #5 of 191 Hotels in Austin
Certificate of Excellence 2014
Austin, TX
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“A great time!”
4 of 5 stars Reviewed May 27, 2007

I'm a guest at the Spa at the Lake about every two months. I always have a great experience every time I go! The grounds are well maintained, the facilities are clean and well stocked, and the aestheticians are top notch. Just a few things I would improve to give it an "excellent" rating:

1. The menu at the spa cafe is very tired and plain. I understand that it's "spa food" but it could be greatly improved with more varied ingredients and flavors, herbs, etc. I've been going to this spa for about two years and during that time the menu has changed VERY little.
2. The treatment rooms are starting to look a little tired. The walls could use some paint, some of the cabinets are chipped, etc.
3. The audio system in the spa sometimes doesn't work well, and the music is either too quiet or too loud.
4. The staff in the spa store sometimes are just a bit rude and unhelpful.
5. Sometimes the spa gets very booked with wedding parties, sorority parties, office parties, and the like, and the guests are very loud. I wish it was made a bit more clear that while at the spa quiet voices (or no voices at all) are the norm and are appreciated.

I have never had trouble making reservations - everyone is always very professional and treats me very well each visit. I visit spas all around the country and this one is one of my favorites. There are several water facilities: an outdoor pool and spa, an indoor spa with a steam room and sauna, and a lap pool in a large outdoor barn. There are many nice places to curl up with a book and relax, with water and fruit and towels always in handy and convenient locations. They definitely make an effort to make you feel cared for. On the whole I recommend the Spa at the Lake!


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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
    178
    23
    12
    6
    9
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
NYC
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed April 30, 2007

I do agree with the other reviews that it is overpriced, but if you are already going you have to get Connie S. If you're thinking about going, it would be worth it for her! It was by far the best facial I have ever had! She was absolutely incredible. Seriously, go and see what I mean and then someone rich please give her a business loan to open up her own spa and then email me!

  • Liked — Relaxing
  • Disliked — Over priced
  • Stayed January 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 18, 2007

Be very careful when making a reservation by phone at the Lake Austin Spa. When I called last June I was told that if I had to cancel my reservation for any reason before a certain date, my account would be credited with the amount of my deposit ($500). I interpreted that to mean my credit card account would receive the credit. When I did have to cancel due to a failure to find a flight to Austin, I was informed that the deposit would be put on my account at the Spa. Of course, I objected and asked to hear the recorded conversation I had with the reservationist. To make a very long story short, I finally was given the audio via e-mail rougly two weeks ago. I had to make repeated requests for the audio over the course of nine months and threaten to go the Better Business Bureau before I received a response. After this example of their customer service, I have NO interest in ever going to this spa despite the loss of $500.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed December 20, 2006

Warning!!

Do not buy Lake Austin Spa's Gift Certificates.
They do not honor them after a year. It is a bad policy.

Stayed November 2006
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 14, 2006

My sister and I have been all over the country trying to find the perfect spa getaway and we found it! The facilities are clean,
comfortable and welcoming. There are such a variety of spa treatments to choose from that was the hardest part!
The staff in every area was amazing. This is a perfect getaway for a group of us or even alone. Best kept secret in Texas!

  • Liked — Staff and Spa
  • Tips/Secrets — The Lady Bird suite is Great!
  • Stayed October 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago suburb
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 20, 2006

My husband and I just returned from a 5 day, 4 night stay. (Aug. 5 - 9) Overall, it was a relaxing vacation - we never left the property so all we did was eat (the food was a highlight - very fresh, very tasty), workout (the variety of classes was nice) and go to the spa (nice facilities, clean and neat). The only drawback was the high price. We felt that it was very expensive - the room was nice, but nothing special. While the spa was nice, it was also very expensive. My husband also commented that it would be better for a girls getaway rather than a romantic couples' escape - I think the atmosphere and the decor gave him this feeling. Overall, we felt that we could have eaten well, done similar activities and stayed at a comparable property for a lot less money.

Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, CT
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 30, 2006

Just came back from a 5 day stay at the Lake Austin Spa, and it was terrific. The location is beautiful, and the spa treatments are great. I am in the hospitality industry, so I can be very picky when it comes to hotel rooms, hotel service, etc. I can honestly say that the service here was top notch, and the rooms and spa were well maintained and spotlessly clean. We had a garden room which had two queen beds, lovely terracotta tile floors and a two sink bathroom with plenty of room for all of the toiletries and makeup that two women could bring with them. The food was also great. Some have commented that the portions are small, and this is true if you compare them to the supersize plates that we in the US are used to.
We spoke to a number of people who had been to Canyon Ranch, and many preferred Lake Austin for its more personalized attention. I would definitely return here!!!

Stayed May 2006
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake Austin Spa Resort

Address: 1705 S Quinlan Park Rd, Austin, TX 78732
Phone Number:
Location: United States > Texas > Austin
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Austin
#5 Family Hotel in Austin
Price Range (Based on Average Rates): $$$$
Number of rooms: 40
Official Description (provided by the hotel):
Lake Austin Spa Resort was recently named the #1 Destination Spa in North America by Conde Nast Traveler! Hidden along the shores of scenic Lake Austin in the beautiful Texas Hill Country, the resort offers all-inclusive packages with casually elegant accommodations, three gourmet meals daily, unlimited activities and spa services. The resort is truly an exquisite escape into natural beauty and personal discovery. ... more   less 
Also Known As:
Lake Austin Hotel Austin
Lake Hotel Austin

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