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“Horrible 1 night experience - room and service” 2 of 5 stars
Review of La Quinta Inn & Suites Round Rock South

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La Quinta Inn & Suites Round Rock South
2.5 of 5 Hotel   |   150 Parker Dr, Austin, TX 78728   |  
Hotel amenities
Ranked #82 of 184 hotels in Austin
Houston, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Horrible 1 night experience - room and service”
2 of 5 stars Reviewed May 18, 2013 via mobile

We stayed here 1 night (and a different hotel on our second night), and it was one of the worst hotel experiences I have had for the price. The night we stayed the hot water was broken for the entire hotel. The staff indicated to my parents that the plumber would come in 10 minutes to fix the situation (around 11:30 pm) and by the time we checked out the next day there still wasnt any hot water. Our room was warm and muggy. Even when we got the AC working it was still extremely wet and humid in the room so when the AC kicked off I would feel sweaty at night (this is from someone who is normally cold all the time!). The room was mostly clean besides some slight mildew stains behind the toilet. The La Quinta is also behind a shady bar/pool establishment and there were a few scary looking people hanging out in the parking lot at night. The morning breakfast selection was ok with fresh fruit, yogurt, muffins, juice, diy waffles, and bad coffee. When my parents complained to the staff again in the morning about the lack of hot water during our entire stay, they were dismissive insaying the manager MIGHT do sonething for them but wouldnt be in until 9 am. By the time we checked out at 10:30 the manager STILL wasn't in yet. What kind of hotel doesn't have management on staff all morning? The hotel we stayed at the next night was in a better location, had 10x better service and nicer rooms for only 10 dollars more per night. I will NEVER stay at another la quinta again.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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93 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 16, 2013

Great hotel for recent quick weekend visit to family. Very clean and comfortable rooms. Staff on all shifts was always nice and helpful. Hotel is close to several good restaurants. Seemed to have good security for parking lots. Exercise room was very clean also.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Corpus Christi, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 3, 2013

If not for the front desk clerks smiling face and kindness/assistance upon check in (Erika), I think i would have rated this one a 3 overall.

Pros: Close to the freeway for easy on/off
Staff went out of their way to be helpful/kind (Erika & Segundo)
Fridge in room
Breakfast included in price
Clean room upon arrival
Provided with extra towels when i asked
Pet friendly - no extra charge
Can order food for delivery from several restaurants
Very comfy bed and pillows

Cons: Room did not get cleaned til 3rd day there!
Breakfast was put away 35min earier than they were supposed to one morning;no bfast
One cup coffee maker in room includes only ONE coffee pod (c'mon - really?)
$100 per night - expected more, got less
Vending machine on 1st floor with snacks broken
No restaurants within walking distance
A/C seems to be on sensor so it is either warm or freezing. Hard to control ac

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boise
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 21, 2013

When we checked in on a Sunday and there was a problem.
Our reservation was lost. Erika on the day desk
quickly found and fixed the problem. Someone by the same
name checked in the night before.
The room, the grounds, the breakfast room were all top drawer.
Nice workout room with 5 pieces of equipment.
The follow up by the manager the next morning was terrific
and very professional. We would most definitely stay here again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed April 4, 2013

Enjoyed our stay at La Quinta. The breakfast was very, very nice. I wish the pool and deck was cleaner, that would be my only criticism. The room was large and clean. The staff whether it was the staff behind the desk or the person working the breakfast, or the manager, were all extremely nice and welcoming. This hotel is located in a business park, so don't expect to walk to restaurants or shops, but it was nice and quiet!!!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Draper, UT
Top Contributor
111 reviews 111 reviews
64 hotel reviews
Reviews in 57 cities Reviews in 57 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 12, 2013

The rooms are pretty nice, not too small. The staff is very friendly and accommodating. The hotel could use a little improvement, though. One thing I would change is the way they prepare the shower curtains in the rooms once they are cleaned - by bunching up the wet bottom like they do it promotes the growth of mold, and yes, our curtain had mold spots on the bottom of it from this very thing. They also were out of tissue paper, which I found surprising. The included breakfast is not up to par with the competition, either, as the only warm food offered were the waffles and toast. The beds were okay but a little soft, and they also use that silly thermostat with the sensor on it and it just doesn't manage the room tempoeratures effectively at all. It's either off and not coming on soon enough, or it comes on and blasts at full throttle until it shuts off. I'd stay elsewhere if I had the choice.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Round Rock South

Address: 150 Parker Dr, Austin, TX 78728
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#45 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Round Rock South 2.5*
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Also Known As:
La Quinta Inn And Suites Austin Round Rock Hotel Austin
La Quinta Austin
Austin La Quinta

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