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“Another great stay” 5 of 5 stars
Review of BEST WESTERN PLUS Austin City Hotel

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BEST WESTERN PLUS Austin City Hotel
3.0 of 5 Hotel   |   2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #32 of 191 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersSilver level
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Another great stay”
5 of 5 stars Reviewed June 2, 2014

We have stayed at this hotel numerous times. The place is clean, the staff so polite and helpful. Breakfast is plentiful. We left a backpack with lots of electronics. The hotel held it for us, and we were so impressed. We will be back.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review, June 4, 2014
Thank you for the great review! We appreciate your input and will share it with our team. We love it when guests come back over and over again. Hopefully, we will see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
    203
    148
    37
    18
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rowlett, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 1, 2014

I chose this hotel based on reviews from this site. It was a great choice. Very clean and a convenient location in Austin. This hotel felt very sturdy. By that, I mean that the walls weren't so thin that you can hear everything going on around you. It was very quiet. It had the best air-conditioner we have ever had in a hotel room. It got nice and cold. Rooms were very clean and well appointed. The breakfast was very good for a hotel "free breakfast." The staff at the front desk was very friendly and helpful. We will stay here again and I will recommend it to friends and family.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review, June 4, 2014
Thank you so much for the great review! We appreciate your detailed review and the wonderful things you said about our hotel. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 1, 2014

I stayed previously at this property when it was Clarion. the conversion was dramatic and eceptionally well-appointed. The bar/restaurant could be nicer, but the food was good and the drinks are good; and it's very convenient. They try to expand on the typical motel breakfast and have better food with more creativity. Very nice property.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review, June 2, 2014
Thank you so much for reviewing our property. Not many of our guests have seen the Before and After like you have. It is gratifying to know that the very expensive and time-consuming renovation was worth the effort. We strive to make each guest feel comfortable and have fun while in Austin. Reviews like yours help us stay motivated!
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Sayville, New York
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 1, 2014

For all of the Best Westerns that I have stayed at across the country, this is the best of the best (I consider myself to be somewhat of a Best Western aficionado). The rooms were straight up fancy- we had amazing views of downtown Austin and a balcony looking over the parking lot. The staff was more than friendly and help arrange cabs downtown for a night out in Austin. The breakfast was more than we expected and the nice man with the goatee at the front desk was personable and laughed at all my jokes. Silliness aside, we had a great experience even if only for one night. My two friends and I are driving from New Jersey to California and it was refreshing to have a nice clean place to stay after driving for 10 hours from Jackson, MS. I would definitely stay here again!

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review, June 2, 2014
Thank you for taking the time to let people know what you think of our hotel. We truly appreciate the feedback and share each review with our management team. I am so glad you enjoyed your visit and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockledge, Florida
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 31, 2014

If you are looking for a clean, safe and centrally located hotel in Austin this is the place! We recently enjoyed a week's stay and found all the amenities, business center, gym, laundry, free Wi-Fi to be above average. Pet friendly!!!

Keep in mind this is not a five star hotel, so for those who are seeking a plush resort look elsewhere. Not for picky princess types!

Parking is plentiful and safe. The hotel features a modern lobby that is quite stylish and comfortable with several cool seating configurations. Big screen TV, modern coffee dispensing machine includes French vanilla cappuccino, Mexican hot chocolate. Check in was smooth.

Very large pool featured a 2' attached area for little ones and hot tub were nice, pretty landscaping. The free breakfast buffet was adequate, features the basics of home, orange juice, bananas, apples, cereals. Make your own waffles!

The staff were courteous and friendly, willing to answer questions on what to do in Austin. My favorite staff member was Jose, very cool guy, breakfast attendant. He was on the ball! Helped me figure out the coffee dispenser. And cute smile. The hotel manager, Larry, very handsome, helpful, great sense of humor.

Again, if you want world class luxury, look elsewhere. This place was perfect for us. Also very family friendly. We met a great young man at the pool, Skylar. He is bound for stardom!

An all around relaxing spot!

Room Tip: Ask for a room in the front building, facing the pool, upper floor. Nice and quiet! Designated outd...
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Green Features: As with many hotels they respectfully request you use resources wisely. Nothing more than what should be done in your own home.
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review, June 2, 2014
Thank you for writing us such a wonderful review! We really value the opinion of our guests and share each review with our management staff. I am so glad that Jose and Larry helped make you stay great. They are both very hard working and love it when a guest remembers them by name! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 31, 2014

This hotel is located just off I-35, but once you're inside you'll never hear the freeway. We love the location because of its proximity to downtown Austin and the University area, but we'd advise you take E Live Oak Street rather than Oltorf to South Congress, because Oltorf's so narrow. Other selling points for this hotel - updated rooms - some smoking, nice pool / hot tub in a beautifully landscaped courtyard in the center of the hotel, an okay bar/restaurant, an okay breakfast buffet included in the cost of the room. The price has risen lately, but we continue to go.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review, June 2, 2014
Thank you for taking the time to review our property and for being such a loyal guest! We truly appreciate all the compliments and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 30, 2014

Tired and bedraggled after flying from Rio, to Atlanta, to Austin, we arrived too early to get our room. But the manager on duty that day (May 13th 2014) was kind enough not only to find a room that was ready, but even a more luxurious room than we had reserved!This is the special kind of caring and consideration absent from many of the USA's "chain" hotels. At the Best Western Austin City hotel caring and consideration come first. And we appreciated that.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review, June 2, 2014
We are so glad you enjoyed your visit to our hotel, Austin, and the States! Thank you so much for letting us know you love the hotel. We cannot wait to have you visit us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Austin City Hotel

Address: 2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Austin
#9 Best Value Hotel in Austin
#18 Romantic Hotel in Austin
#26 Family Hotel in Austin
#39 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Austin City Hotel 3*
Number of rooms: 154
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Also Known As:
Clarion Inn And Hotel Austin
Clarion Hotel Austin
Clarion Austin
Austin Clarion

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