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“Nice and relaxing” 4 of 5 stars
Review of BEST WESTERN PLUS Austin City Hotel

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BEST WESTERN PLUS Austin City Hotel
3.0 of 5 Hotel   |   2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)   |  
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Ranked #31 of 191 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersSilver level
Houston, Texas
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“Nice and relaxing”
4 of 5 stars Reviewed January 31, 2013

Very quick and accurate when I checked in. The front desk gentleman was kind and courteous. Room is nice. Only problem, was the gap between the door and the floor. Had to place a bath towel at the bottom of the door to prevent the wind and light from comign under the door. Hotel is set up very nice and accomodating. The bar and restaurant is comfortable. The staff in the bar are professional and friendly. pool area looks real nice. Didn't use due to cold weather. The WiFi is a little slow in areas. needs improvement on the WiFi.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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368 reviews from our community

Traveler rating
    188
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Fort Lauderdale, Florida
1 review
1 of 5 stars Reviewed January 29, 2013

Booked this on Priceline. I needed a hotel room near the Austin airport. This hotel, which looks like a motel, is 10 miles from the airport. Ugh. So much for Priceline's continued downward spiral in credibility.

Stayed January 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santosh K, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review, February 8, 2013
I am so sorry this guest thought we were an airport property when the reservation was booked. We are 7 miles from the airport; however there is a Best Western property quite close to the Austin airport: Best Western Plus Austin Airport Inn & Suites located at 1805 Airport Commerce Drive. That Best Western property is minutes from the Austin airport.
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Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 7, 2013

Stayed here last October for a Univ Tex football game, and it was only about 15 minutes from the stadium, right off I-35. Don't be put off by not-very-fancy motel exterior. Though the rooms are motel style (with doors to exterior), our room was clean and updated. Breakfast was typical Holiday Inn Express-like small buffet. Though we didn't go into the lounge at night, it appeared to be very lively with a jazz band, and seemed lots of fun.

Room Tip: Try to get a room near an elevator; otherwise you'll be lugging your bags up several stairs.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 30, 2012

Stayed here two nights and the staff couldn't have been friendlier or more helpful-Cody, at the front desk, is so nice! We attended a convention at the Austin Convention Center and took a cab back and forth a couple of times a day and it was around $10.00 each way. Hotel lobby is so pretty and the rooms are nice, clean and spacious. No complains whatsoever! Maid service was spot-on. Will definitely stay on. If management reads this, please give Cody a raise-she's awesome! :D

The bar/grill next door--Blue Moon-food was awful...cold and overpriced. The service was TERRIBLE, TERRIBLE, TERRIBLE! Will never, ever eat there again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about BEST WESTERN PLUS Austin City Hotel

Address: 2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Austin
#10 Best Value Hotel in Austin
#21 Romantic Hotel in Austin
#22 Family Hotel in Austin
#35 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Austin City Hotel 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Clarion Inn And Hotel Austin
Clarion Hotel Austin
Clarion Austin
Austin Clarion

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