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“Nice hotel but watch your final bill” 4 of 5 stars
Review of Comfort Suites NW Lakeline

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Comfort Suites NW Lakeline
2.5 of 5 Hotel   |   13681 N. US Hwy 183, Austin, TX 78750-2209 (Northwest Austin)   |  
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Ranked #92 of 184 hotels in Austin
Garland, TX
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
86 helpful votes 86 helpful votes
“Nice hotel but watch your final bill”
4 of 5 stars Reviewed February 15, 2006

My co-worker and I checked in together. She stayed for one night and I stayed for four. The desk clerk was a real jerk. We are both school district employees and he wouldn't accept our tax-emempt certificate. Said he needed another form but didn't provide it. Went online at the motel business center and printed one. He was fully capable of doing the same.
Room was very roomy and clean with a jacuzzi, refrigerator, and microwave. Full hot breakfast was excellent as well as the other desk clerks during the day and evening. Didn't see the guy who checked us in until I left four days later. He checked me out and I discovered was charged an extra night. The man argued with me and I simply told him to do the math. Any fool could have found it was a mistake. He finally credited the extra night's charge to my credit card. My co-worker had the same thing happen to her. She was overcharged an extra night as well. I wonder how many guests had this happen but didn't discover the error? A nice way to make extra money?

  • Stayed February 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
2 of 5 stars Reviewed April 11, 2005

We had a room that had a big stain on the ceiling above the bed and on the draperies (probably from a water leak). The hot tub was broken and the pool was cold. There were a lot of children running up and down the hallway which made it hard to sleep. The staff was very nice and the breakfast was good.

  • Stayed April 2005
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites NW Lakeline

Address: 13681 N. US Hwy 183, Austin, TX 78750-2209
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 184 hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites NW Lakeline 2.5*
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Also Known As:
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites Austin
Austin Comfort Suites

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