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“Great Hotel and Staff” 5 of 5 stars
Review of Comfort Suites NW Lakeline

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Comfort Suites NW Lakeline
2.5 of 5 Hotel   |   13681 N. US Hwy 183, Austin, TX 78750-2209 (Northwest Austin)   |  
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Ranked #87 of 187 Hotels in Austin
Shreveport
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
“Great Hotel and Staff”
5 of 5 stars Reviewed June 23, 2013

we were greeted by a wonderful staff. The rooms were clean and quiet. The a/c in my first room was not working, so I was quickly upgraded and moved to another room. The location is perfect for getting almost anywhere in Austin.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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62 reviews from our community

Traveler rating
    23
    22
    11
    5
    1
See reviews for
28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Allen, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 13, 2013

Yes, this is a bargain priced place, so I should be a bit more forgiving of it. However, my rating is due to there being two other places within a mile in the same price range that are much nicer places to stay.

There wasn't anything horrible about this place, it just didn't feel clean The tiny cockroach that I found sharing my room didn't help any.

There is a mini fridge and microwave in each room, and WiFi and breakfast are free.

Location is nice, especially since the Alamo Drafthouse is a real easy walk (for now).

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDYPATEL720, Owner at Comfort Suites NW Lakeline, responded to this review, June 15, 2013
Dear Shannon

First of all, let me please start by apologizing to you for not meeting your expectations. In all honestly, we truly feel that our hotel is an extremely clean and comfortable hotel. I understand you found a bug in your room, and I am very sorry that happened. We would have loved to change your room for you if you would have let us know.

I thank you for your candid comments and promise that we will do better. I hope that you will give us another chance the next time you are in the area. If you would like, please contact me directly and I will be more then happy to discuss how I can make this situation right.

Thank you
Andy Patel, Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Arkansas
Top Contributor
70 reviews 70 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 19, 2013 via mobile

We were very satisfied with the hotel. I think it meets all standards of comfort inns very well. It's clean, the rooms are large, the staff is helpful and friendly. The only negative was not the hotel but some of the people staying there. The breakfast area had I believe six four person tables. The three days we were there we came to breakfast at different times. It was always full. Some of the tables would have one maybe two people. Maybe two people tables would allow more space. Also every morning people would be finished eating and sitting around visiting. People trying to eat would be standing or were forced to go to their rooms. Have some consideration people. I also saw people taking fruit and walking out the door. The hotel is put in a bad spot of trying to maintain standards and people taking advantage which will eventually cause the prices to rise. Have a little consideration people!!!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 9, 2013

We stayed there for two nights during the MotoGP race. The room is clean and comfortable. The staff was very friendly - our two girls were given bed time milk and offered fruits etc. We ate at Cover2 which was just around the corner. We also enjoyed the little pool and spa. Overall much better than the hotel we stayed at in Dallas the night before.

Stayed April 2013, traveled with family
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Colonial Heights, Virginia
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2013

Hotel was great as I checked out this past Sunday. Staff was friendly and hotel is in great shape, Rooms were as advertised and hotel is kept in good shape. Nice hot breakfast selection both days. Overall very good value

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, Florida
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 30, 2013

We stayed here 5 nights for a week long trip to Austin to visit family, friends and some of the local Austin attractions. First I want to talk about the location of this property. This hotel is north of downtown Austin which, for us, was perfect. Our friends and relatives actually live north of downtown so visitng with them was easy from this location. If you are looking for something closer to downtown this is probably not the hotel for you. (although downtown was only a short 15 to 20 minute drive) This hotel was also more reasonably priced since it was a few miles from the immediate downtown area. The hotel is directly off the highway so road noise is definitely noticeable but also makes for easy access to downtown. The staff was friendly and helpful with suggestions on how to get to restaurants and other places, since Austin's highway system is confusing at first. One reason that we chose this hotel was because Expedia advertised it as having a suite set up where by there was a door seperating the bedroom from the living suite. When we arrived we learned that there were only two such rooms in the entire hotel and the one we had booked through Expedia had already been rented. The staff was very nice and apologetic, even though it wasn't really their fault They offered the other one of the "suites" which was a handicapped room; (I've learned now to be very careful when booking through Expedia). Actually the disabilities room worked out for us well, with a mini kitchen, small living room, pullout sofa sleeper and a bedroom that had a door between the bedroom and the living room. The bed was comfortable, although the pillows were somewhat hard and small. The a/c and heating worked fine with reasonable noise level.This hotel offers a free breakfast which includes cereal, bagels, muffins, juice, coffee, scrabbled eggs, sausage, instant oatmeal, fresh fruit, yogurt and a waffle maker. Although we never had a problem with the quality of the breakfast fare, the health department was there on our last day and made the hotel staff throw out the yogurt, refrigerated boiled eggs and refrigerated butter and the cooked scrammbled eggs. Not sure what was going on that day. All in all, a good stay in the north part of Austin.

Room Tip: if you are looking for a true "suite" be advised there are only two of those in the entire...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites NW Lakeline

Address: 13681 N. US Hwy 183, Austin, TX 78750-2209
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 187 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites NW Lakeline 2.5*
Number of rooms: 65
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Also Known As:
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites Austin
Austin Comfort Suites

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