We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place to stay” 4 of 5 stars
Review of Courtyard by Marriott Austin Northwest/Arboretum

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Courtyard by Marriott Austin Northwest/Arboretum to your Saves list
Courtyard by Marriott Austin Northwest/Arboretum
3.0 of 5 Hotel   |   9409 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Third Night's a Charm
Ranked #87 of 187 Hotels in Austin
Montgomery, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed September 24, 2013 via mobile

This is a nice hotel and the staff was very friendly and accommodating. I had an issue with my first room (had a weird smell) and when I called the front desk they immediately put me in a new room. Beds are comfortable and my room was spacious and very clean.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review, September 30, 2013
Thank you so much for taking the time to leave us a comment on Trip Advisor! We hope to you back in the Lone Star State capital soon, Hook em'!
Crystal & Team CY NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

172 reviews from our community

Traveler rating
    73
    53
    26
    14
    6
See reviews for
47
30
12
56
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Salvador, El Salvador
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2013

This is a small hotel. It is not a full service hotel (no room service) but it is price accordingly. I had a pleasant stay, the staff was extremely friendly, and even got some food items for free simply because they were in a good mood. The decor looks a little old, but overall it is in good condition.

Well... the bathtub was slow to drain (water accumulated as I showered) in my room, but I reported it when I checked out. Hopefully they will fix this minor issue, which I see in just about every hotel I ever stay in.

Internet access was free, but a little on the slow side. Although it could have been because the hotel was completely booked during my stay. Too many people using it.

I gave an average review to the spa and room service simply because I didn't see a "N/A" option.

Room Tip: Book away from elevator, and away from the ice machines... the noise of people getting ice can leak...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review, September 16, 2013
Thank you so much for staying with us during your trip to Austin, hope to see you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cypress, Texas
2 reviews
4 of 5 stars Reviewed September 3, 2013

One of the main things I look for in a hotel - clean. This hotel fits this requirement. This was the first time I stayed here and would stay again. They have a patio shaded with trees and and my family sat outside visiting. We ordered appetizers and drinks from the bar indoors. Quite nice.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review, October 15, 2013
Thanks so much for taking the time to leave us a comment on TripAdvisor - we hope to see you back again soon!
Crystal & Team CY NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
All
1 review
5 of 5 stars Reviewed September 3, 2013

I will just say that this Marriott handled at least 4 different soccer teams and their families over the Labor Day weekend. With all this chaos, they executed flawlessly.

Each employee went well above and beyond the call of duty, and were extremely friendly and accommodating. Natalie (mgr) and other mgr's were also amazing.

Among many excellent customer service experiences, the whole staff found a needle in a haystack for our family. A day after we checked out, we realized that we had left a very small children's blanket (more like a 1x1 rag) in our room. The cleaning staff and manager could not at first find the blanket and we though the search was over. When all hope seemed lost, we received another call from the hotel. The cleaning staff found the blanket in the laundry and we should be receiving in the mail soon.

While this is a small thing, I was totally impressed with the staff being so thorough. Their communication wasn't just "sure, we will look for it." They actually did, and they communicated just as they said they would.

Again, just very impressed. Great leadership at this hotel and the staff really does seem to care about their customers being happy.

Well done Marriott Austin NW.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review, September 4, 2013
Thank you so much for taking the time to leave our hotel a comment on TripAdvisor! We appreciate your choosing our hotel while in town and hope to see you back again soon,
Crystal & Team Courtyard Austin NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas, United States
Top Contributor
119 reviews 119 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 30, 2013 via mobile

My husband and I stayed at this property in April 2013 while visitng family in Austin. There was construction going on in the hotel (updating breakfast room), so we were leary upon arrival. However, the wonderful staff of the hotel made us feel so at home immediately!
Our stay was quiet and easy; just what we needed. The manager had arranged for extra amenities to make up for any inconvenineces. This was welcome and appreciated.
We would return to this property for a casual or business stay.

Stayed April 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review, September 4, 2013
Thank you for staying with us during your trip to Austin, we hope to see you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 18, 2013

We are a family of four with two children...ages 9 and 7. They love sofa beds so we got a King w/sofa bed. Wow. It was SO small...uncomfortably small. Thankfully, due to our event, we were not there much. The bed was very comfortable. There is no frig or microwave in the room. The hot tub and pool were nice. The hotel is across the street from Gateway Mall which has a few restaurants. There is no breakfast included but they have a Starbucks which serves food and coffee beverages that can be charged to your room. They DO NOT accept Starbucks gift cards which was a disappointment. However, I wish I had gotten the name of the sweetheart behind the counter at Starbucks on Saturday morning 8/17/13. She listened to me talk to my husband and made egg white scramble with turkey sausage and fruit instead of toast to leave off gluten. She was so pleasing and nice. The cleanliness leaves some room for improvement. There was a Dorito on the floor under our coffee table when we checked in (which we didn't have) and it was still there on Sunday morning even with them coming in to tidy up on Saturday.

Room Tip: King with sofa bed is small for families.
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review, August 21, 2013
Thank you for taking the time to leave us a comment on Trip Advisor and we hope to see you back in Austin again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
4 of 5 stars Reviewed August 12, 2013

We went to Austin on a Birthday Wine tasting trip and had a great time. The Room was up to date clean. Everyone on the customer service team was nice. Cyber cafe food was not bad, but i did pay $2.79 for a Pepsi 16oz. There are a lot of places near by to go out an eat.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review, August 14, 2013
Thanks so much for staying with us during your visit to Austin, we hope to see you back again soon!
Crystal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Courtyard by Marriott Austin Northwest/Arboretum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 187 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Austin Northwest/Arboretum 3*
Number of rooms: 102
Official Description (provided by the hotel):
Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. The new state-of-the-art lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Our hotel rooms with flat-screen TVs, Marriott bedding and free WiFi are enjoyed by business travelers and families alike. Stay active with our indoor pool and gym or relax on our outdoor patio. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Orbitz, Travelocity, TripOnline SA, Hotels.com, Odigeo and Tingo so you can book your Courtyard by Marriott Austin Northwest/Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Austin Northwest/Arboretum, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.