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Courtyard by Marriott Austin Northwest/Arboretum: Traveler Reviews

3.0 of 5
9409 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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Courtyard by Marriott Austin Northwest/Arboretum
Ranked #30 of 179 hotels in Austin
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107 reviews from our community

    Trip type
Traveler rating
    53
    29
    18
    7
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Date Rating
1 review
1 helpful vote 1 helpful vote
“Nice and friendly”
4 of 5 stars Reviewed October 27, 2012 via mobile

Had a great time, clean and easy. Breakfast was missing green salads but very welcoming. Too bad it was not included in the room price. Did not visit the pool or gym for lack of time :(
Will definitely return if going to the area.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
Ask Noga B about Courtyard by Marriott Austin Northwest/Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
October 29, 2012
Thanks so much for staying with us and for taking the time to leave us a comment on TripAdvisor. We're glad that you enjoyed your stay and hope to see you back again soon-
Crystal & Team CY NW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, Brazil
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great location with amazing staff”
5 of 5 stars Reviewed October 10, 2012

Great location with amazing staff. I was in Austin for a one week business trip. The hotel is very clean and the rooms are big. Very good costxbenefit. I bought a lot of stuff from Amazon and asked to delivery to the hotel and the staff was very friendly and helped me a lot with this. Everything I asked to the staff I got, early free check-in, info about near places, etc. The hotel has no room service but you have a mini-maket at main desk and a starbucks cafeteria plus meals. The employee Kirstie was outstanding and I would definitely stay again at this place.

Room Tip: Ask for a room with balcony if you like it.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask YuriRemedio about Courtyard by Marriott Austin Northwest/Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
October 12, 2012
Thank you so much for staying with us during your visit to Austin and for taking the time to leave us a review on Trip Advisor. Its great comments like yours about our staff that make our Courtyard a special place to visit and work,
Crystal, Kirstie, & Team CY NW
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Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
“Good experience at Marriott”
5 of 5 stars Reviewed September 25, 2012

I arrived late Monday evening and was greeted by the front desk employee who was very nice and friendly. I decided to grab a bite to eat at the bistro before they closed. Kirstie at the bistro provided great service. She took the time to go over some of the food items with me and made some suggestions. Went with the turkey reuben which was very good. Overall positive stay.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask jeff c about Courtyard by Marriott Austin Northwest/Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
October 3, 2012
Thank you so much for staying with us and for taking the time to rate our hotel on Trip Advisor! I will surely share your great comments about our staff and we hope to see you back again soon,
Crystal, Kirstie, and Team Courtyard Austin NW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Pleasant surprise!!!”
5 of 5 stars Reviewed September 12, 2012

It truly has a lot to do with the staff, coupled with a new renovation and you have a Fantastic hotel. The hotel staff was amazing accommodating and quick service. Our room was great. We wanted a lower floor and opted for early arrival and took the 2 double beds w/ disability features. We had no problem with this as it gave us more space to be honest. Room decor was fresh and new. The air climate was perfect. It had all the accommodations we were looking for. We were especially thrilled to see the lobby's new concept in decor and service items (a Starbucks, a small grocery refrigerated section, and homemake food service with waiters, in a walk up service counter. My husband and I travel a lot throughout the US and abroad. We felt like this was a little boutique hotel in NYC. Loved it so much with its rich orange POP decor and sleek furnishings. Loved the banquette seating I believe there were 2 w/ their own TV to watch... giving a little privacy when you sit there. The rest of the lobby has a large screen TV, comfy chairs, computers, a bar seating for Ipods and phones. The Starbucks coffee station and attendents were great. We had only breakfast here with a small amt charge. DELICIOUS and lots of it. The pool was enough to relax not a big deal within the interior of the hotel. A small workout room but enough. Our purpose was to be able to get to the neighborhood hospital quickly and also to Congress street. All within hwy or neighborhood driving of 15 mins taking the longer inside roads route. 7 mins to the hospital. 10 mins to Congress via highway. I don't usually stay in the Arboretum area but around the corner from the hotel is a wonderful string of strip malls: including your Target and Walmart close by. 5 stars for a small version of the Marriott and that got this one RIGHT. If the staff continues to be accommodating, I'd say forget downtown high dollar hotels w/ parking fees and crowded streets. Go for a little more relaxing traffic area and go to check out this wonderful surprise we found online. LOVED IT truly did. I do not work for the hotel nor know anyone who does. I really think this is a diamond hotel. Check it out.

Room Tip: Don't forget that the disability rooms are really a mere No Bathtub on the one we chose. We didn...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask cctexas1 about Courtyard by Marriott Austin Northwest/Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
September 14, 2012
Thank you so much for your gracious comments on Trip Advisor about our staff and hotel! It's guests like you that make the hospitality such a wonderful place - it was truly our pleasure to take great care of you and your husband during your trip to Austin.
See you next time,
Crystal & Team CY NW
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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“A little overrated”
3 of 5 stars Reviewed September 7, 2012

Upon arrival the front desk employee was very friendly and welcoming. She gave us plenty of advice on our restaurants that we mentioned to her. The location is very good to head to 6th street. I felt the hotel was overall old and starting to show it's wear. One of the windows had window tint on it and the other was peeled off but you could not see out the window due to interior moisture in the window. Usually my choice of hotels will be Marriott but I will not be returning to the Courtyard. It is hugely overpriced for location.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by N728PR for Austin
Ask N728PR about Courtyard by Marriott Austin Northwest/Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
September 10, 2012
Thank you for styaing with us and taking the time to leave us a comment on TripAdvisor! I am sorry to hear that our hotel did not exceed your expectations. Please contact me personally at the hotel as it would be our pleasure to do whatever it takes to remedy the situation and your opinion of our hotel!
Crystal and Team CY NW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Austin Northwest/Arboretum

Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Courtyard By Marriott Austin Northwest/Arboretum Hotel
Courtyard Austin
Austin Courtyard
Austin Marriott
Address: 9409 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Onsen Hotels in Austin
#36 Family Hotels in Austin
#41 Business Hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
It’s a New Stay! The Courtyard Austin Northwest Arboretum has just been renovated! This Austin Arboretum hotel is minutes from downtown and surrounded by many trendy restaurants and nightspots. Just a short drive to the Arboretum and The Domain, guests at the Courtyard Austin Northwest will find top retail names as well as top high-tech companies such as IBM, Dell and Oracle. The new state-of-the-art lobby provides greater flexibility with media pod work spaces, free WiFi, media library and easy access to news and weather via our touch-screen GoBoard® The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect® which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. All guestrooms at our Austin Arboretum hotel now feature modern designs complete with flat screen TVs, luxury bedding and free WiFi. For business functions and social events we offer meeting space, an outdoor patio and lobby lounge perfect for entertaining options. ... more   less 
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