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“Nice Courtyard Property” 4 of 5 stars
Review of Courtyard Austin South

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Courtyard Austin South
3.0 of 5 Hotel   |   4533 South I.H. 35, Austin, TX 78744   |  
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Ranked #82 of 190 Hotels in Austin
GreenLeadersGold level
Marietta, Georgia
Level Contributor
7 reviews
4 hotel reviews
“Nice Courtyard Property”
4 of 5 stars Reviewed June 2, 2014

In Austin for a wedding. Chose this property because of the room rate and my familiarity with the Courtyard brand. The staff kindly arranged for an early check in. There was a problem with the room assigned to us. When I brought it to the attention of the staff, a room change was arranged swiftly and professionally. The room was one of the larger rooms available and the sleep quality was good and on the level of what I have come to expect from Courtyard properties.

Room Tip: Ask for a room away from the interstate highway
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola D, General Manager at Courtyard Austin South, responded to this review, June 6, 2014
Jenny L,
It was a pleasure to have you, your friends and family with us over the weekend. The weather was perfect for a wedding. I am happy to hear that our team took care of you professionally and swiftly took care of your room.
It is our goal to ensure all our guests leave happy and relaxed and we hope we have earnt a fan with you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
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    32
    20
    6
    5
See reviews for
16
18
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33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Portland, Oregon
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 30, 2014

As is standard with all Marriott hotels, the staff here was excellent. They're very friendly and do their absolute best to be helpful and accommodating. Unfortunately, it is an older hotel so it just doesn't stack up to other Marriott properties. The room had a musty smell to it, the on-site dining was mediocre, and the hotel elevator buttons get stuck. While not an awful hotel, there are certainly better places to stay.

Stayed May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola D, General Manager at Courtyard Austin South, responded to this review, June 6, 2014
PharmaRep3,
As always we appreciate your feedback, especially your compliments regarding our helpful and accommodating staff.
We look forward to seeing you on your next visit to Austin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odessa, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 9, 2014

For a Marriott hotel, this one is a major disappointment. Suffice it to say the staff at this property doesn't measure up. I have stayed at this location many times, but no more. There are too many other properties that will not disappoint. I recommend you keep driving!

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola D, General Manager at Courtyard Austin South, responded to this review, May 16, 2014
TexasTraveler66,
I am sad to hear that you felt our staff and hotel did not measure up. I would love to discuss your experience further as I feel we let you down and did not provide the service you deserve.
Please do not hesitate to call me at the hotel, so we can discuss our areas of opportunity and win back your loyalty.
Thank you for taking the time to write a review, all feedback is appreciated as it gives us an opportunity to improve!
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Texas
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 6, 2014

This Marriott property meets/exceeds the Marriott standard. The lobby has been renovated with new concept within the last year. While breakfast is not complimentary, as in some properties, the breakfast available was reasonably priced. Breakfast service was great! Personnel manning the Bistro were accommodating and friendly. Check-in staff were very pleasant. Room was very clean and well maintained. We plan on staying again. Pay attention to special note on Marriott website referencing address to use in your GPS. We didn't pay attention and the GPS took us a couple of miles out of the way!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola D, General Manager at Courtyard Austin South, responded to this review, March 18, 2014
Thank you for your kind words and feedback. We appreciate your kind comments and your patronage. We are so glad you enjoyed your visit, especially our kind staff, clean rooms, comfortable beds and our breakfast. We look forward to your return.
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Austin, Texas
1 review
5 of 5 stars Reviewed February 19, 2014

The front service agent, Adel, is simply amazing. I've only been to this location two times, and for those two times she has greeted me with a warm and friendly smile. & made me feel welcome. she certainly embodies what good guest service should be. I will defiantly come back to this hotel because of that experience.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola D, General Manager at Courtyard Austin South, responded to this review, February 25, 2014
I am very pleased to hear that you had quite an enjoyable stay with us and found our staff very helpful. It is our mission to be clean and friendly and i am glad to know our team made you feel at home.
Whenever your travels bring you back to Austin, I look forward to welcoming you at the Courtyard Austin South.
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Hagerstown, MD
Level Contributor
112 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed January 26, 2014

I booked this stay for only one night prior to flying home. I arrived at the hotel late in the evening tired after a long drive. I was welcomed by one of the best front desk persons that I have dealt with in a long time. She was cheerful, efficient and very professional.

As a Marriott Platinum member, I have spent a lot of time in their hotels. At this hotel, I was upgraded to a higher level room without asking, which is becoming more frequently rare.

I only stayed here for ten hours since I had a very early flight, but the room was clean and quiet and I was able to get a good nights sleep.

The only suggestion for improvement would be have a sign on Meinardus Drive (the address for GPS). I did not see any markings in the dark when I arrived, it seemed all the signage was on the frontage road.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola D, General Manager at Courtyard Austin South, responded to this review, January 29, 2014
Thank you for your lovely review. We appreciate the fact that you are a loyal Marriott traveler. Our mission is to keep our hotel clean, spotless and friendly, Thanks to our great staff we are able to do that. Thank you again for your kind words and recognizing our team members.
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Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 11, 2013 via mobile

I booked 4 rooms for myself, our company president, and two others and got in after a late dinner to find they oversold and gave away our rooms. When I asked how they tried to contact me, she gave me a # I had removed from my profile awhile back. No email, text or call to my info on file with Marriott. I am a Gold Member and this was quite embarrassing with bosses in town and we were put up at a Comfort Suites nowhere comparable in decency. Mr. Marriott, you may lose me and my company as it solidified my Diamond guarantee with HiltonHonors.

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola D, General Manager at Courtyard Austin South, responded to this review, December 18, 2013
Clemfan,
Thank you for your feedback, I would love to have you stay with us on your next visit to Austin. Feel free to contact me at the hotel on 512-912-1122 where we can provide you and your fellow travelers the world-class service that you desire.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Austin South

Address: 4533 South I.H. 35, Austin, TX 78744
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Austin
#48 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Austin South 3*
Number of rooms: 147
Official Description (provided by the hotel):
Located just minutes from the Austin-Bergstrom Airport, Downtown and Circuit of the Americas, we're one of the most convenient South Austin hotels with all-new state-of-the-art features. The renovated lobby provides media pod work spaces, free WiFi, boarding pass printing station and easy access to news, traffic and weather via an interactive GoBoard(R). Jump-start your morning at our onsite Bistro, offering healthy breakfast items and your favorite Starbucks beverages. Then after a busy day in Austin, come back for dinner and cocktails. Relax in our modern hotel rooms with flat-screen TVs, plush Marriott bedding, free WiFi and ergonomic workspaces. Guests love our free downtown shuttle service (6pm-12pm) for easy access to the convention center, 6th Street entertainment district and UT Austin. Our hotel features an indoor pool, 24-hour fitness center and outdoor patio. With high-tech amenities at a convenient location, Courtyard Austin South is perfect for business trips and weekend getaways. ... more   less 
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Also Known As:
Courtyard Austin South Hotel Austin
Austin Marriott
Austin Courtyard

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