Stripped down to the bones. Some rooms have furniture falling apart. 3rd floor outdoor landing is sagging -- and this is a motel style place. Refrig is a small box dorm or office size. These are not no-defrost refrig's as the maintenance man must take them out of the room to de-ice them often.
Curtain backings have holes in them as seen from the walk way. People hang out on the walk-way on the railing in front of the room doors. Some smoke outside on the railing. The smoke does suck into the other rooms A/C or Heat vent.
The manager and some of the staff are awful rude as a prior person mentioned. Liz is indeed indifferent. I had the same issue trying to get an alarm clock that worked. 3 Alarm Clocks later I finally got one that worked. Liz actually told me to wait until the next day. I needed an alarm clock to go to my appt. which was the reason I was in town. Dumb response from that person!
The manager and the Regional manager are responsible for the attitude and treatment of their GUEST. Therefore the Manager and the Regional Manager and the Corporate office is responsible for this on-going horrible behavior toward guest in Austin. I have been booked there before by my company. Each time is the same from the same people.
Also, basic toliet paper and towels are difficult to acquire. No dish soap is given for washing the dishes either.
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- Also Known As:
- Crossland Economy Studios Austin - West Hotel Austin