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“Not a safe hotel” 2 of 5 stars
Review of Ramada Austin Central

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Ramada Austin Central
3.0 of 5 Hotel   |   919 East Koenig Lane, Austin, TX 78751 (Hyde Park)   |  
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Ranked #110 of 193 Hotels in Austin
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590 reviews from our community

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18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 30, 2013 via mobile

I made this choice during my stay in Austin for SXSW interactive Festival. The Lift was out of order while few days. Wifi was too slow at my stair. Otherwise price and quality was not bad. Good location between airport and city. A little bit too far away from the city to go every day to Austin.

Stayed March 2013, traveled on business
Helpful?
Thank Thierry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 13, 2013

I strongly advise anyone reading to read all reviews prior to booking at this hotel. I'm sure there will be a rebuttle to this review, but here are the facts.

1) I am a teacher, coach and have been in an athletic administrative position for 13 of my 19 years in the profession.

2) I have never felt the need to write any kind of a review after a stay good or bad... Good experience? Isn't that the expectation as a traveler and guest? Bad experience? Hey, it happens at times.

3) I unfortunately did have to make several adjustments to my coaching staff's stay due to circumstances out of our control, including a late cancellation on a Saturday morning.

4) The Ramada - Austin Central dramatically increased their rates over the weekend due to SXSW and the Tx HS Men's Basketball State Tourn. that weekend (I do get supply and demand, but the prices went from $80.00 to $180.00 from Wednesday night to Thursday night)

5) The elevator was broken & the 4th floor in which I stayed was being remodeled. Room was average at best, shower head was way to low, little bit of a smell to the room... nothing major though.

6) When I questioned the cancellation policy and the lack of hospitality from the inconvenience of the elevator (a second time), I was asked to leave the property and that there would be no change to the billing.

7) When I said I wasn't leaving because I had paid for the room at this point and that my personal belongings were still in the room, the police were called to have me removed from the property. I waited patiently for the police to arrive. Note - I never once raised my voice, cursed or caused a scene in any way - In fact I waited until the front desk was completely clear of customers.

8) Later that evening I found out that they had rented the room to someone else even though I had paid for it for the night.

9) When I called Ramada's Corporate Office to get suggestions to how to handle the situation, I received a 3-4 line e-mail from the owner of the property stating he received my concern, the policy hasn't changed, the billing will not change & if I return to the property I would be booked for trespassing.

10) I am now unfortunately soending my spring break trying to educate others so they do not experience the same awful experience that I encountered.

*** Please don't take this or any 1 review independently. Read through several pages of reviews and find that this is common place at this establishment. 0 customer care or service.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service

Review collected in partnership with Ramada

Helpful?
6 Thank Tommy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACOwner, Owner at Ramada Austin Central, responded to this review, March 22, 2013
Yes, the elevator was out of service for a few days due to a part that had to be flown in from South Carolina. We are very courteous and respectful to those guests who treat us with respect. We don't normally have to call the police to remove a guest, but it does happen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Austin hotels

San Francisco, California
Level Contributor
91 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed March 12, 2013 via mobile

Clean and spacious rooms within a basic roadside hotel. Friendly front desk happy to help with transport

Breakfast is included but probably passable unless you enjoy paper plates and plastic cutlery.

No safe but rooms otherwise well equipped.

£20 taxi into the city centre and not a lot around the hotel.

Stayed March 2013, traveled on business
Helpful?
Thank thepolarbeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACOwner, Owner at Ramada Austin Central, responded to this review, March 22, 2013
We are right in the I-35 Southbound service road at exit 238A. Our breakfast buffet is better than any of our competition, and yes, is served on plastic plates with plastic cutlery, but it is included in the price! Fresh scrambled eggs, potatoes, ham, sausage, biscuits, gravy, waffles, sweet breads and muffins, yogurts, fruit, coffees, teas, etc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Austin Central

Address: 919 East Koenig Lane, Austin, TX 78751
Phone Number:
Location: United States > Texas > Austin > Hyde Park
Amenities:
Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Best Value Hotel in Austin
Price Range (Based on Average Rates):
Hotel Class:3 star — Ramada Austin Central 3*
Number of rooms: 137
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Also Known As:
Ramada Austin Central Hotel Austin
Austin Ramada

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