I had reserved a non smoking room as specified in the ad with a queen bed. I called when I was driving to hotel from out of town and was told that my room was ready when I arrived. I arrived late around 11:30 pm. The manager wasnt there, only a young man, 'Huwey' that said he washed clothes and said he would do the check in process. He made a copy of my debit card, but didnt actually put it into the system, I didnt feel secure just having a photocopy of my financial info. I didnt know it but he booked us to a smoking room and it was a double bed not a queen bed. When we went into the room we called the front desk, but the young man said he could do anything about this saying, 'I just wash clothes here, maybe in the morning they can accomodate you'. In the morning I brought up the issue with the attendant in the front, Monica. She stayed quite and just starred at me. Eventually I told her that we still had another night left we payed for. She asked only if we moved immediately she would move us to a non smoking room. She did change us to a non smoking room. By this time most of our clothes smelled like cigarrete.
Their website also stated breakfast, and it was only a muffin or granola bar, literally, not even a cereal.
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- Also Known As:
- Extended Stayamerica Austin/Arboretum Hotel Austin
- Extended Stay America Austin
- Austin Extended Stay
- Extended Stay Austin