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“Scored a great price, and got what I paid for” 2 of 5 stars
Review of Extended Stay America - Austin - Arboretum

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Extended Stay America - Austin - Arboretum
2.5 of 5 Hotel   |   10100 N. Capital of Texas Hwy, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #131 of 182 hotels in Austin
Dallas, TX
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
“Scored a great price, and got what I paid for”
2 of 5 stars Reviewed June 11, 2012

I needed a place to stay in the Austin Arboretum area on short notice, and ended up at the Extended StayAmerica Austin/Arboretum using a "hidden name" reservation service. As a result my room was a really, really good deal. But I got what I paid for.

My check-in experience was very good - quick, accurate, and friendly. When I got off the elevator, things started to go downhill. This is one of the few hotels I have stayed at in a long time that allows smoking, and the hallway reeked of smoke. Luckily, my room did not smell bad. The room itself was in decent shape, low frills to be sure, but a little tired looking, The "dining table" looked like it had recently been used for an art project, and the upholstery on the chair had seed better days. On the upside, the bed was basic but comfortable, the TV worked, and the bathroom was clean and in working order. Sadly, the full side fridge was not in such great shape, and made so much noise that I turned it off (luckily, I didn't need it). WiFi is free, but a little slow.

The location is good, near 183, MoPac, and 360, close to lots of businesses, shopping, and restaurants. Being so close to highways, however, meant I could hear the traffic all night long.

If I had paid more to stay at the Extended StayAmerica Austin/Arboretum, I'd be pretty unhappy. But for the money I spent, I really can't complain.

Room Tip: Specify non-smoking if that's what you want. Rooms facing the highway will be loud and should b...
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Austin - Arboretum, responded to this review, July 19, 2012
I recently received a copy of your review of the Extended Stay America Austin - Arboretum. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

I am eager to address your particular concern in this forum. Our hotel is a favorite accommodation for business and leisure travelers who are staying any number of nights. Occasionally, we get an influx of guests who need to leave their departure date open or extend their stay at the last minute. In most cases, our reserve rooms are sufficient to absorb this increased demand. However, in very rare circumstances, like yours, we don't have the room types to accommodate every guest's preference. For that reason, we list your bed/smoking preference on your reservation but are unable to guarantee it. Of course, we will continue to make every effort in our power to honor your room preference.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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44 people have reviewed this hotel

Traveler rating
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    11
    8
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8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 25, 2009

This past weekend, we had reservations at an Austin Extended Stay hotel that were guaranteed with credit card -- and we had confirmation numbers for two rooms for two nights, non-smoking with king beds. Upon our late arrival (around 11 p.m.) the desk clerk (a very young man who said he had only been an employee about two weeks) said he was sorry to tell us that our rooms were not available. The only rooms he had were smoking with double beds. He was rude, didn't seem to care and said they were overbooked. He suggested we contact Expedia. When we told him we did NOT book through Expedia, but booked direct, he just replied, "Oh." We ended up going to another nearby hotel where we spent the weekend. My family will NEVER again use Extended Stay. Also ... a man in line behind us had the same problem. His reserved room was not available. There was no night manager on the property -- only the young kid who kept saying he was not responsible for the problems.

  • Stayed November 2009, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Tx
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 14, 2009

I saw all the less than good reviews for this hotel and since I like this hotel (this will be my 3rd time to stay) I thought I'd review it.
If you go to the hotel website, they state that toiletries are not provided but are available on request. They do provide 2 bar soaps and toilet paper. They also have hair dryers available at the front desk.
There is a full kitchen with some dishes, I always eat out so I don't if everything you could ever want to cook a meal is in there, but there are plates, glasses, eating utensils and some pots and pans. They provide 2 dish clothes, one is the smaller size, one the handtowel size. There is a coffee maker with coffee, cream, sugar, artificial sweeteners.
I found the bed to be comfortable, but I did not like the pillows so unless you like big overstuffed pillows (which many do, I just don't) then bring your own.
I felt the room layout was fine. There was plenty of space. The bathroom has a good amount of counter space, there's a little table close to the kitchen, there is a dresser and a desk and a chair with an ottoman/footrest.
The location is great if you want to go shopping or out to eat at the domain, it's one exit up and easy to get to. North by Northwest is also very close (pretty much next door) and there is a shopping center across the street.
This is an adequate hotel if you're looking for cheap and clean and a fridge to put all your leftovers in from all the great food there is in Austin. :)
Internet is available for a one time fee of $4.99 which I don't always get charged for.

  • Stayed September 2009, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 27, 2007

The Extended Stay hotel was really just okay. It wasn't terrible, but it was okay. My husband and I stayed there for a weekend -- we got a deal on the room through an Austin weekend package...I think that if I paid full price for a room there that I would be really disappointed and rate this really terrible. The rooms were a little smelly, but the front desk people really accomodated us by letting us change rooms twice. So...only stay here if you can get a good deal.
df

  • Stayed June 2007, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
Reviews in 32 cities Reviews in 32 cities
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed June 25, 2007

Ok, it was clean and quiet, I'll give it that. BUT - having to go out to buy shampoo and conditioner at 9 pm, what hotel doesn't give shampoo? The fitness center is a drive to the local 24 hr fitness - which isn't open 24 hours. This is BARE BONES - my advice, go next door to the Marriott.

  • Liked — It was quiet.
  • Disliked — No basics - like shampoo - helloooooo?????
  • Stayed June 2007, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsville Texas
1 review
1 of 5 stars Reviewed February 13, 2007

The Marriott within two blocks had the same price as this one. Differences were: had daily room service, friendly staff, indoor exercise room, free daily newspaper and free hot breakfast buffet with wffles, sausage and egg, coffee, og, fruit, cereal, oatmeal just a variety of breakfast items. For the same price i would stay anywhere else but Marriott.

They "lost" my reservation upon arrival and they had booked me to a smoking room. When I refused, they offered to cancel my room. I insisted that I get a non-smoking room all while the receptionist offering dirty looks. complete waste of time considering there were no other motels available within the training center.

NEVER AGAIN!

  • Stayed February 2007, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 8, 2006

I got the Extended Stay America in the NW Arboretum area thru priceline. The hotel was some ways off from the downtown area and there are no restaurants nearby. We anyway wanted to spend the night downtown and so drove down there. The lady in the reception desk was extremely polite and helpful and the room was neat but the bed was way too small for two people. They didnt have shampoos in the bathroom just a couple of bar of soaps and no tissues. They had a kitchen with a microwave and a full size fridge. They had put up a sign that they will clean the room and do the beds only once a week. I guess I wouldnt prefer staying more than a night here. The hotel was good but I'm not sure I would prefer staying there again just because of the distance from down town and also because of the rooms.

  • Stayed September 2006, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Austin - Arboretum

Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #131 of 182 hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Reservation Options:
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Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin

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