Reservations for 2 queens, non smoking at the Hawthorne Suites 4020 IH S35 in Austin Texas. Arrived at check-in time at 3:00PM and was told that they did not have the kind of room I ordered. All that was available was a double bed with a pull out sofa. When I asked what the point of making and confirming reservations I was told "sorry, all we do is guarantee a room, not what you ordered". The lobby looked dirty and smelled like mildew so I was glad to leave. Would never return there. Did stay at the SpringHill Suites close by which was very pleasant, courteous staff and clean rooms.
- Also Known As:
- Austin Hawthorn Suites