I was perturbed upon arrival of the friendliness of the staff. I would have never mentioned it if their attitudes would have wavered and the staff tried to become helpful when they were needed, but that did not happen and it only got worse. We encountered a problem that was not to the fault of the staff, and at first I was very understanding and thought they would work hard to remedy the issue. It became clear the issue was far out of their hands; being patient I hoped I would hear something from the staff about how we, as paying guests, would be accommodated. Unfortunately, there was no effort on ANYONE from the staff, including Raj Patel the GM to accommodate or to remedy the situation. I really do not feel running water is something I should request when I book a hotel. When the water went out, finding places for the hotel guests to shower or even use the restroom should have been step one, not arguing with his paying customers that the problem was not his fault. The situation could have been managed; a simple acknowledgement of the problem and offering solutions! Instead we (and I repeat, as PAYING CUSTOMERS) were arguing with a staff about where we could go to simply use the restroom. Initially, I tried to be very understanding of the front desk staff (I knew they were under a lot of stress) but when I began to apologize TO the them and did not receive a single apology FROM them I was even more irritated. We were finally sent to another hotel that Mr. Patel is partnered with and because it was not a La Quinta I will not divulge on the many more problems we encountered there. Having worked in customer service for as long as I have, I usually don't complain, I want to think maybe they were having a rough day or simply give them the benefit of the doubt, way too much went wrong this time.
- Official Description (provided by the hotel):
- Completed a total renovation in July, 2013.Manager's reception Mon - Thurs -5:30-7:00 ... more less
- Reservation Options:
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- Also Known As:
- La Quinta Inn Austin North Hotel Austin
- La Quinta Austin
- Austin La Quinta