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“Way Over Priced” 2 of 5 stars
Review of Quality Inn & Suites Austin Airport

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Quality Inn & Suites Austin Airport
2.5 of 5 Motel   |   2751 TX Highway 71 East, Austin, TX 78617-2261   |  
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Ranked #139 of 182 hotels in Austin
Saint Louis, Missouri
Top Contributor
89 reviews 89 reviews
45 hotel reviews
Reviews in 53 cities Reviews in 53 cities
29 helpful votes 29 helpful votes
“Way Over Priced”
2 of 5 stars Reviewed March 13, 2013

This motel took advantage of being close to the airport in Austin, but believe me, it will be worth your drive to go somewhere else. Not a bad motel but way over priced for what you recieve. Single rate during the week comes to $175.00, very weak WiFi connections and they fill their rooms furthest from the front desk first. Being a ChoicePrivilege Member has no advantage at this place. Nothing special about this place but their high prices.

Room Tip: Make sure you get a quality room for the high price you will pay at this place.
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lara D, Manager at Quality Inn & Suites Austin Airport, responded to this review, March 15, 2013
Thank you for taking the time to submit a review of our hotel. It appears that you stayed with us during Austin's famous South By Southwest International Music and Film Festivel. During this time, the city of Austin is forced it raise their rates due to supply and demand. We make a great effort to ensure that our rates are competitive with the hotels in our surrounding area and other hotels throughout the city that are comparable in star ratings, ammenities etc. We do this not only for events but on a day to day basis. This is common practice for all hotels.

Kind Regards
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53 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2013

I traveled to Austin for a job interview. I booked
a room online and I specified that the hotel had
to have a airport shuttle and be within walking
distance of restaurants. The service guaranteed
me this hotel met these requirements. When I
finished the interview they dropped me off the
only restaurants within walking distance was
a Taco stand and a BBQ stand with no seating.
Luckily I was exhausted so I got a BBQ plate
and turned in. So beware of information that
is given out when making reservations.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lara D, Manager at Quality Inn & Suites Austin Airport, responded to this review, March 15, 2013
Thank you for taking the time tell us about your recent stay. I am very sorry to hear that you were not given the full information of what we have to offer in this area for dining purposes. The Austin Airport area is recently going under some construction and we are hopeful that they will be supplying more restaurant options for our guests. However, at this time there are a few options in our immediate area that do have "dine in" options. Located approx 1 block from us is El Michoacano which comes highly recommended by our guests and is dine in. There is also Creeks Restaurant which we shuttle our guests to, just to name a few. Austin Texas is well known for their food trailers and trucks which are also with in walking distance from our hotel. We hope to see you again on your next visit to Austin Texas.

Kind Regards
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Bel Air, MD
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 6, 2012

I stayed in this hotel for 4 nights in Sept 2012. The room was fine, and the breakfast was the typical scrambled eggs, sausage, waffles, etc. My room was clean and comfortable. Perhaps there has been some renovation since the other reviewers, but I was very happy with the room. The only down side is that the area is dead at night. So we were off to SOCO (South Congress St) every night for dinner.

One reviewer stated that there was a flea market next door. This hotel has an office building on one side, and another hotel on the other side.

Admin Note: The hotel does not have room service. I accidentally clicked on the room service rating, and there is not way to "un click" it that I could see.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Myers, Florida
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed September 30, 2012

We stayed August 21 and 22, just looking for a clean bed. Old door with loose door lock and no lock bar made me feel insecure. The air conditioning was slow to cool and the frig's freezer was fully iced up. We were welcome to change rooms, but the other one offered smelled of mold. The bed was comfortable and bathroom was fine.

The staff said they would fix the frig,air conditioning, and perhaps lock. But when we returned at night, they had done nothing. Again offered us another room, but when they looked, it wasn't ready. I got the feeling that many of their rooms were not up to par.

In many rooms were workmen who stayed for extended stays, cooked in their rooms, and hung out outside the back door where we parked. The hallways were warm and smelled strongly of cooking. The elevator was very HOT.

Breakfast had waffles, with a staff person to help us. But there were no forks. Try to eat one with a spoon! So the second day they couldn't pick up some forks on the way to work? No, we had no forks the 2nd day either. Staff said they were "on order".

I asked the morning desk staff about the Choice program. He didn't know anything about it. Said his computer didn't work.

The whole experience gave us a creepy feeling.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 8, 2012

Arriving in texas 7 hours after we were supose to we needed a room for the night , we could see the sign of the hotel from the airport intersection and went down to find out they had a room avialbe. Rooms were dated, the hallways smelled of second hand smoke and were extremely hot, the bed was not that comfortable, the hide a bed you could feel the bar in it when you slept.
since this was an emergency hotel it served in a pinch but when we came back to Austin we chose to go else where.
We had not eaten in serval hours and asked the girl at the desk where we could get a meal at 11 pm or later and she said onlything available was dominos pizza who advertised on their room cards... funny we found a dennys up the road when we went back to the airport for the rest of our group. Room was large enough for the 4 of us.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Texas
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 18, 2012 via mobile

Staff was very friendly and helpful. Actual property was horrible! No airconditioning in common areas, located next to flea market, and water smelled perfumed! Walking into my room, it smelled like a hair saloon. Will never stay here again. Stayed courtesy of a free night.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft Worth
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 20, 2012

I stayed here one night last week. I thought that room was fine. I didnt see any of the problems that others have mentioned.

Evening staff was very friendly, morning staff so-so.

My only two complaints were first they had the lobby doors open with no A/C in the lobby or halls. It was pretty stuffy.

Secondly as I drive a truck it is important that I have truck parking. This property is one of the many that claims to have truck parking when they actually dont. After watching me try to maneuver to the "truck parking" area, popping over curbs, etc the maintenance guy finally had me park in the fire lane at the end of the building facing the "truck gate".

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites Austin Airport

Address: 2751 TX Highway 71 East, Austin, TX 78617-2261
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#139 Spa Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Austin Airport 2.5*
Official Description (provided by the hotel):
Austin Airport hotels - Quality Inn & Suites Airport hotel in Austin, TXThe 100 percent non-smoking Quality Inn & Suites® Airport hotel is ideally located with easy access to Interstate 35 and State Highway 71, just one-half mile from the Austin-Bergstrom International Airport. Free airport transportation is available. This Austin, TX hotel is also close to the Texas Capitol, the Austin Convention Center and the University of Texas at Austin, home of the Texas Longhorns. The Circuit of the Americas race track, home to the Formula One United States Grand Prix, is easily accessible from the hotel. Enjoy the beauty of central Texas with a visit to Barton Springs, featuring four natural springs on the grounds of Zilker Park. Barton Springs Pool is a man-made swimming pool fed by the natural spring water, and is popular year round with an average water temperature of 68 degrees. Nicknamed the "Live Music Capital of the World," Austin boasts many great music venues, bars and night clubs throughout the 6th Street arts and entertainment district, which hosts the annual South by Southwest (SXSW) interactive music and film festival. Many great restaurants can be found in the surrounding area. This Austin, TX hotel offers many fine features and amenities, including: •Free continental breakfast •Free coffee •Free wireless high-speed Internet access •Free local calls After a busy day of meetings or sightseeing, relax and enjoy a swim in our seasonal outdoor pool and a workout in our exercise room. Business travelers will welcome additional conveniences like the public computer with Internet access, in-room desks, and access to copy and fax services. All spacious guest rooms come equipped with flat-screen televisions, microwaves, coffee makers, refrigerators, hair dryers, irons and ironing boards. Some rooms feature sofa sleepers, wet bars and whirlpool bathtubs. A safe deposit box and laundry facilities are available on the premises for added guest convenience. Whether traveling for business, vacationing with the family or taking a road trip with friends, the Quality Inn & Suites Airport hotel offers you ideal accommodations, affordable rates and Texas-style hospitality. ... more   less 
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Also Known As:
Quality Inn & Suites Airport Hotel Austin
Quality Inn And Suites Airport
Quality Inn Del Valle
Del Valle Quality Inn
Quality Inn Airport

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