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“Comfortable Suite, Great Breakfast, and Incredibly Clean” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
2.5 of 5 Hotel   |   14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)   |  
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Ranked #117 of 184 hotels in Austin
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Comfortable Suite, Great Breakfast, and Incredibly Clean”
5 of 5 stars Reviewed May 31, 2013

Our three-night stay in this HIE suite was so very comfortable. The bed mattresses were thick pillow top luxuries. The living suite sofa and chair provided comfort while watching television in the evening, and our mini refrigerator cooled our Coca Colas to perfection. Also, early morning visions of a wonderful breakfast consisting of bacon, scrambled eggs, fruit, cold cereal, sweet rolls, and many other offerings hurried us out the door to the dining area.. Additionally, the staff was so very friendly, and the motel was extremely clean and exceptionally quiet. I would recommend this motel to anyone looking for a home-away.

Room Tip: The suite offered more of the home-away feel.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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48 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
spokane
Top Contributor
75 reviews 75 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 16, 2013

I got a Priceline deal so we stayed here about 20 minutes north of Austin, just off the freeway. Rooms are a bit worn and beds a bit soft, but the room was large (including a separate kitchen/sitting area with a 2nd tv). Breakfast was adequate.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review, April 30, 2013
Dear duggem,

Thank you for your review and your recent stay with us. Please accept our apologies for your disappointment with your room accommodation. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. We all hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your feedback and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2013 via mobile

I stayed at this hotel every other week ( sometimes 2 weeks in a row) for 3 months in early 2012 for work training. It was conveniently located 2-3 minutes from the office building I would be at. The front staff were always friendly. Check-in and check-out was always easy. Being a member of their loyalty program I received a small goodie bag at check-in each week. Every Wednesday night while I was there the hotel had food brought in. A few I remember were sub sandwiches, pizza, Mexican just to name a few. They also provided drinks with Wednesday nights dinner (which included beer). Every day when returning to the hotel after work there would be fresh cookies in the lobby. They were also so soft and chewy! The hotel does offer free breakfast...it's ok. You have your typical cereal and milk, yogurt, bananas, boiled eggs, pancake machine that would make 2 pancakes at the press of a button, bagels, cinnamon rolls, eggs, bacon, toast, milk, water, apple juice, and orange juice. It wasn't the best, but it was free. There were only a few days when the pancake machine wasn't working. The rooms were nice. They were modern and up to date with flat screen tvs. The bathroom was very small with the vanity right outside of the shower/toilet area. There was a full length mirror that was very handy. I stayed in several different rooms and the beds all seemed to be pretty comfy. The rooms were kept clean. I think one room had a broken tile in the bathroom area and one room had a section of carpet that was starting to come up. Otherwise they were good. Each room I stayed in had a separate living area with its own tv, couch, and chair. The rooms also have a mini fridge and coffee maker. Some days I chose not to have my room cleaned, but most days it was cleaned and I never had a problem with it. If ever in the area again for training I would stay at this hotel again.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 14, 2013

Comfortable King suite with 2 flat screens, microwave, fridge, coffee maker with sink. Separate sitting area with sofa bed, desk and chair. Free wi-fi; free breakfast; free coffee and cookies. Used our AARP discount, too. Only complaint was freeway noise. Perhaps rooms on the west side are quieter.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 27, 2012

there is nothing really wrong with the hotel, just there is nothing really right. It is really very "fair" to low. It seems really tired with lots of scrapes and worn carpet and needs paint and sprucing up. Even the elevator creeks and rattles to a stop. The room is average and when inside has a little bit of "old" smell. Noticed when the maid cleaned the room she sprayed several squirts of room freshener before she left. The bed seems old and you feel a little bit like "who slept here last night". Pillows and sheets seem old and just not fresh and clean. You have to dig for plugs to charge the phone and like I said, adequate but not somewhere I would go back to. Best part is front desk folks were very pleasant. Breakfast wanted to be good but highly processed taste to eggs, etc. Anyhow, if you need to stay there it will be ok, but I would not go there by choice.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 27, 2012

Found the check-in to be very easy and Michael the clerk on duty was very helpful. We enjoyed having a separate sitting area with a second TV in that room.. Included a fridge, microwave and wet bar area with the standard coffee/tea set-up. Only thing is the sink
was separate from the bathroom area so make it a little different when getting ready.
On Wednesday nights they have pizza for their guests. Breakfast area was nice & well
maintained. Definitely would stay there again and do recommend it to others.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2012

This hotel, like many other Holiday Inn Express locations was convenient, inexpensive and upheld the same level of quality I have become accustomed to from hotels of its kind.

The staff was great.

The room was excellent (two separate areas, one living, one sleeping) and very clean.

I had zero problems and would definitely stay here again if I had the need to be in the area.

Room Tip: If possible, get a room by the elevator, they are on the front of the hotel and allot you the abilit...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

Address: 14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #117 of 184 hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Austin North (Pflugerville) 2.5*
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites Austin North, adjacent to Pflugerville, is located directly off I-35 North at exit 247.The hotel is just 15 minutes from Downtown Austin Home of the University of Texas Longhorns, State Capitol and the infamous 6th street. In addition, the hotel is surrounded by major corporations like Dell, Alk Abello, Tx. Commission on Environmental Quality, Samsung, Sears, and Hart Intercivic, just to name a few. With Austin Bergstrom International Airport located only 25 minutes away, this hotel is a perfect fit for both corporate and leisure travelers. Our hotel offers over-sized suites with a separate bedroom and living area in each guest room, with a flat screen TV in each area. We provide all the standard amenities PLUS complimentary High speed internet, a work desk area, and microwave and mini-refrigerators. For those who are always on the go we offer a fitness center and a refreshing outdoor pool. We invite you to join us in our beautifully decorated lobby area each morning to enjoy our complimentary Express Start breakfast or to sample our fresh baked cookies every afternoon. Be sure to be here mid-week each week too, for our complimentary Manager's reception.If you are in need of meeting space, you'll find ours is designed to cater to both social and corporate meetings. Visit Austin, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn

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