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“Incredible fair hotel” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Austin North (Pflugerville)

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Country Inn & Suites By Carlson, Austin North (Pflugerville)
2.5 of 5 Hotel   |   14620 North IH-35, Austin, TX 78728 (Formerly Holiday Inn Express Hotel & Suites Austin North (Pflugerville))   |  
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Ranked #119 of 191 Hotels in Austin
Dallas, Texas
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Incredible fair hotel”
3 of 5 stars Reviewed November 27, 2012

there is nothing really wrong with the hotel, just there is nothing really right. It is really very "fair" to low. It seems really tired with lots of scrapes and worn carpet and needs paint and sprucing up. Even the elevator creeks and rattles to a stop. The room is average and when inside has a little bit of "old" smell. Noticed when the maid cleaned the room she sprayed several squirts of room freshener before she left. The bed seems old and you feel a little bit like "who slept here last night". Pillows and sheets seem old and just not fresh and clean. You have to dig for plugs to charge the phone and like I said, adequate but not somewhere I would go back to. Best part is front desk folks were very pleasant. Breakfast wanted to be good but highly processed taste to eggs, etc. Anyhow, if you need to stay there it will be ok, but I would not go there by choice.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
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    25
    16
    8
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Norwegian first
  • Spanish first
  • Any
English first
Houston, TX
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 27, 2012

Found the check-in to be very easy and Michael the clerk on duty was very helpful. We enjoyed having a separate sitting area with a second TV in that room.. Included a fridge, microwave and wet bar area with the standard coffee/tea set-up. Only thing is the sink
was separate from the bathroom area so make it a little different when getting ready.
On Wednesday nights they have pizza for their guests. Breakfast area was nice & well
maintained. Definitely would stay there again and do recommend it to others.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 30, 2012

This hotel, like many other Holiday Inn Express locations was convenient, inexpensive and upheld the same level of quality I have become accustomed to from hotels of its kind.

The staff was great.

The room was excellent (two separate areas, one living, one sleeping) and very clean.

I had zero problems and would definitely stay here again if I had the need to be in the area.

Room Tip: If possible, get a room by the elevator, they are on the front of the hotel and allot you the abilit...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
2 reviews
2 of 5 stars Reviewed October 8, 2012

I had higher expectations for this hotel. Here are the positives and negatives:

Positive: Relatively clean, friendly service at the front desk, good rates, beautiful lobby/kitchen area

Negatives: The room was a weird mess. For example, the lamps were crooked, the bathroom door barely shuts due to the fact that it hits the toilet, there was a small hole above the bed, the furniture looked really dated, used, and abused, the toilet paper, paper towels, and kleenix all had cute folded shapes; however, they all looked half used (i.e., the rolls were not new, etc.), and there is a lot of noise due to the location right off the highway.

While everything appeared to be clean, the weirdness of the room did not give me the confidence that it was in the best shape. I was nervous about touching anything.

Stayed October 2012, traveled with family
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IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review, October 21, 2012
Dear Vaca8888,

Thank you for taking the time to leave us a review. I am glad that you had a good interaction with our staff and found our rates competitive enough. Please accept my sincerest apology if you found your stay less than satisfactory due to the layout of the room accommodation you received. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed August 6, 2012

I was in a pinch and needed a decent hotel and this fit the bill just fine. I had shied away from staying at Holiday Inn because they allowed smoking in the hotel. To my surprise they have now banned smoking in the rooms and in the hotel. The room was warm and inviting, the room could use a touch up on the paint as there were scuff marks all over. This was a suite so there were separate living room and sleeping areas. The staff was very pleasant and worked hard to accommodate my request of top floor away from the elevator/noise as I was traveling with an infant. The beds slept well and there was a refrigerator and microwave near the bar area. WiFi is free! They offered a little breakfast in the morning that was very popular with the guest, pancakes in 30 seconds was a hit! Easy to get to off I-35 and about 20 minutes to the airport. I would stay here again in a pinch, but just for 1 night.

Room Tip: This hotel is just off the highway. Please choose a top floor for a good nights sleep.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oglesby, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2012

Stayed here twice recently on business and was very surprised at the huge rooms and suites with lots of amenities. Will definitely stay here on business and pleasure trips to Austin.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilgore, Texas
Level Contributor
196 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed June 3, 2012

Hotel was booked for us for a training session. We arrived late but the staff was very nice and cordial. The hotel was an older one but very clean. The rooms are spacious with just about everything you could want on hand. We enjoyed the breakfast the next day, very good to start the day with. Overall a very nice visit at a top notch hotel....

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Country Inn & Suites By Carlson, Austin North (Pflugerville)

Address: 14620 North IH-35, Austin, TX 78728 (Formerly Holiday Inn Express Hotel & Suites Austin North (Pflugerville))
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Austin North (Pflugerville) 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Country Inn & Suites By Carlson, Austin North (Pflugerville),is located on I-35 North at exit 247.The hotel is just 15 minutes from Downtown Austin Home of the University of Texas Longhorns, State Capitol and the infamous 6th street. In addition, the hotel is surrounded by major corporations like Dell, Pearson, Hewlett Packard, General Motors, Texas Commission on Environmental Quality, Samsung, Sears, and Hart Hankes, just to name a few. With Austin Bergstrom International Airport located only 25 minutes away, this hotel is a perfect fit for both corporate and leisure travelers. Our hotel offers over-sized suites with a separate bedroom and living area in each guest room, with a flat screen TV in each area. We provide all the standard amenities PLUS complimentary High speed internet, a work desk area, and microwave and mini-refrigerators. For those who are always on the go we offer a fitness center and a refreshing outdoor pool. We invite you to join us in our beautifully decorated lobby area each morning to enjoy our complimentary Be Our Guest breakfast or to sample our fresh baked cookies every afternoon. Be sure to be here mid-week each week too, for our complimentary Be Our Guest Manager's reception. If you are in need of meeting space, you'll find ours is designed to cater to both social and corporate meetings. Visit Austin, TX and Be Our Guest at Country Inn & Suites By Carlson, Austin North (Pflugerville). ... more   less 
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn

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