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“No soap in the hotel?” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
2.5 of 5 Hotel   |   14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)   |  
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Ranked #109 of 187 Hotels in Austin
Fort Collins, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“No soap in the hotel?”
2 of 5 stars Reviewed August 9, 2011

Really? No soap in the hotel, and with this heat??? Just because a shipment of soap doesn't make it in doesn't make it okay for a hotel to not provide soap for the guests. Is there not an employee who can run to WalMart or borrow some from another hotel? Really - this is the least I expect from a hotel!

  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
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    11
    7
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
Top Contributor
54 reviews 54 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 25, 2011

I only get nonsmoking room but as soon as i walked in this musty old moldy smell overtook me... It was not cigarette smoke.........even my febreze could not take care of it.......the beds were very hard.....my back ached.... if want to be close to interstate this is fine....gas station next door so convenient....hotel quite noisy as unfortunately weekend with many sports teams staying there . Could not even use the pool as packed with noisy kids. i will not use again..

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 30, 2011

I stayed here this past Thursday and Friday night with a girlfriend. The hotel is north of downtown, but it's a straight shot on I-35, which has traffic mostly all the time, but it moves steadily, even during morning rush hour. Check-in was quick and easy. Desk staff was friendly and helpful. We were given a king suite even though my friend's son booked a double room. Both the bedroom and the living area were nice size rooms. One plus about the bathroom was that the tub and toilet was separate from the sink and vanity. I like that setup because it allows more than one guest to get ready at the same time. The shower head was nice, and hot water was plentiful - no issues there. My friend slept in the bed and I slept on the sofa bed, which was comfortable. Plenty of extra pillows were available in the closet, plus a blanket that I used on the sofa sleeper. The choice between "firm" and "soft" pillows was also a plus! There was a sink, frig, and microwave in the living area, and also a desk and chair. We ate breakfast both Friday and Saturday mornings. The breakfast area is very nice and very clean. There is plenty of seating available, even on that Friday morning when it was kinda crowded, you could still manage to find a seat. There was an excellent selection of items. There were these cute little "taco" eggs - it was an scrambled egg that was cooked in a round circle then folded in a half moon with cheese in the center. The cinnamon rolls were the best ever! My favorite of all - served warm! There was also a pancake machine where you just press a button and the pancake comes out of one side of the machine (kinda like an Easy Bake oven) and falls right onto your plate. I didn't have one of those, so I can't comment on the taste, but the machine was really kinda neat. And there was bacon, sausage, biscuits, english muffins, bagels, danish, cereal, yogurt, fruit, milk, juices, and coffee. Enjoyed my stay here, but next time, I may try to stay closer to downtown Austin.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panhandle, Texas
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 23, 2011

Stayed two nights to attend a funeral. Great rate for a great room. The check-in was quick. The room was clean and perfectly stocked ( towels, coffee, blankets, toiletries). We booked a king suite and the room was distinctly two different rooms with a microwave, two TVs, and small fridge. The bed was very comfortable. We didn't eat breakfast but we did help ourselves to coffee in the morning and evenings. We were on the second floor and there were times when we could hear people upstairs, but it wasn't so loud that it kept us from getting a good night's sleep. At checkout, the clerk added my priority club account to the bill and gave me extra points because of a small issue we had with the thermostat. I will stay there again.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2010

Went through priceline and got this hotel for 5 days at 35$ a night. It was a steal. The service was great, housekeeping divine. The only couple of things we noticed, was there seems to be a lot of loud car stereos in the parking lot, the deep thumping kind. We were a little worried that the noise from the highway would be a factor, but it couldn't be heard at all in the room, and we had a room closest to the road. The room was in good condition with just needing a few minor repairs needed. We would definately stay there again. The hotel offered all the amenities advertised, and the internet worked great. Though the bed..... Ick. Was uncomfortable for me and my boyfriend. Woke up many times throughout the night with sore shoulders, and backs. We can't pinpoint what it was (too soft/hard?) but it served the purpose of allowing us some rest. The hotel is located in far north Austin (Actually on the pflugerville/round rock border practically) which was a small inconvenience since our friends we were visiting were in South Austin.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 15, 2010

Nice large room (1 bedroom suite). Just outside of Austin. If you are looking to for something close to downtown, this is not the place for you. Didn't try the breakfast. No real complaints. I don't think the bed was a true King but it was OK. I would definitely recommend this hotel.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport, Louisiana
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 2, 2010

After searching thru several pages of reviews for Austin hotels, we chose this Holiday Inn Express because the rooms seemed nice, the price was OK and they offered smoking rooms. Upon arrival they said "we put you on the first floor so it would be more convenient for you to go outside and smoke". I told them their own website gave me the choice of a smoking or non-smoking room. All they said was "Sorry". So what we have here is a hotel with totally false room descriptions and one who discriminates against certain people. We will check out tomorrow and go down the road to the Super 8 where we have stayed before and where they welcome everyone.

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

Address: 14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #109 of 187 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Austin North (Pflugerville) 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites Austin North, adjacent to Pflugerville, is located directly off I-35 North at exit 247.The hotel is just 15 minutes from Downtown Austin Home of the University of Texas Longhorns, State Capitol and the infamous 6th street. In addition, the hotel is surrounded by major corporations like Dell, Alk Abello, Tx. Commission on Environmental Quality, Samsung, Sears, and Hart Intercivic, just to name a few. With Austin Bergstrom International Airport located only 25 minutes away, this hotel is a perfect fit for both corporate and leisure travelers. Our hotel offers over-sized suites with a separate bedroom and living area in each guest room, with a flat screen TV in each area. We provide all the standard amenities PLUS complimentary High speed internet, a work desk area, and microwave and mini-refrigerators. For those who are always on the go we offer a fitness center and a refreshing outdoor pool. We invite you to join us in our beautifully decorated lobby area each morning to enjoy our complimentary Express Start breakfast or to sample our fresh baked cookies every afternoon. Be sure to be here mid-week each week too, for our complimentary Manager's reception.If you are in need of meeting space, you'll find ours is designed to cater to both social and corporate meetings. Visit Austin, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn

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