We arrived to the front desk, no problems with check in, pleasant man took our reservation information. We were given key cards to rm 123. Upon arrival, room was clean, neat and in order. Then we decided it was time to get the sofa bed made up for our kids. Clean sheets, pillow cases and pillows were available, but a trip back down to the front desk to get a blanket. No problem, this was done quickly and back in the room. Getting ready to lay down, sat on edge of bed by the window and the whole bed flipped up and almost tossed me to the floor. Reported the bed to the front desk, rooms are all full, back to room where my husband and father-in-law uprooted the bed and fixed the frame. All good now, no more problems with the bed. Lastly, getting up at 5:30am, went to the bathroom and a giant roach (wood roach variety) was trying to escape the vent grate. I did kill it with hairspray (yea, I'm laughing now too) but it needed to die before my girls got up or they would have never went in the bathroom. It was the only roach we seen/heard. Otherwise the place was ok, we were on the bottom floor, no noises, no rowdy people, and the front desk clerk on the night shift was so very nice. The couch, tv, chair sitting area was great, loved that feature and loved the full size fridge/microwave/kitchen. Everything we needed was there and yes I recleaned before we used items, and we redid it again before putting dishes away. I would probably stay again, all the problems turned out to be minor, except the gross roach.
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- Also Known As:
- Extended Stay Deluxe Austin-Metro Hotel Austin
- Extended Stay Austin
- Austin Extended Stay