I stayed for two nights at this hotel, and I am now thinking that I would have had a better night's sleep just sleeping in my car in the parking lot! In order to check in, we had wait in a locked lobby area for someone to let us in to be able to get to the front desk. After completing paperwork, we finally made it to the room. The cleanliness of this room was absolutely unacceptable. There were grease stains all over the room. The comforter on the bed smelled like armpits, and there were socks under the bed from the previous guest. I also woke up each time the air conditioner turned on, because the unit (with frayed wires and all) was right next to the bed, so close that we could have used it for a night stand (because there wasn't a night stand in the room anyways!) In the morning, I went to make coffee using the in-room coffee maker. However, the coffee pot was gross, and the coffee cups in the room had crusty stuff inside. The front desk associate said that breakfast was being served around that time, so I went downstairs to find that breakfast was coffee and some cereal bars. When we returned to our room the next day around 4pm, the room keys did not work. After going back down to the lobby, the front desk person asked what time we had checked in. When I replied that we had checked in around 1am, he became very condescending and said that checkout time is 12pm. I advised him that I had a prepaid reservation for two nights (even though I was really wishing I hadn't!). He then said that it was my fault for booking the two nights at different times, and handed the keys to me. We returned to the room, only to find that it had not been cleaned, no clean towels or bed made at all. I would not recommend this hotel to anyone, and will definitely not be staying here again.
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- Also Known As:
- Extended Stay Deluxe Austin-Metro Hotel Austin
- Extended Stay Austin
- Austin Extended Stay