Me and my partner have been staying at this Extended Stay - Metro Area since January. I have to say the staff here, the manager (Imelda) and front desk (Ken, Chelsey, and other desk agents, I can't remember their names off the top of my head right now...sorry) are trained well in their jobs! They ALL were VERY certious, helpful when needed, and VERY sweet! They always had a smile on their face no mater how many times I needed to come up to the desk asking for toilet paper, or a #2 pencil w/ sharpener, another blanket for a guest that's was staying the night, ect.. We chose to not have any maid services while we we there and kept the room clean our selves, witch we like it that way. But, you do have the ability to have maid service if you want and they have a wonderful breakfast each and every morning...including yummy coffee w/ great creamers! The also have a beautiful pool to dip your feet in, swim, or just relax on the chairs, on those REALLY hot days. The workout room is always kept clean as well as the 24hr laundry room!! The vending machines were ALWAYS stocked up for me and my partners midnight munchies, while we watch a scary movie on the free Showtime channel. Over all, this place was a WONDERFUL place to stay while we were finding a house!
We have now found a house and have just moved out of Extended Stay but, everyone there will be missed, even the new matinance guy, who was super cool to chat with in passing (again I'm not good w/ names, just BIG smiles). ;-)
To anyone wanting a safe place that's less than 5 mins away from Downtown Austin, clean, cozy, with amazing customer service, than Extended Stay - Metro Area is the place for you!!!
Thank you AGAIN to ALL the staff and we will be missing you!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so very much for your glowing review of Extended Stay America Austin - Metro. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.