I would like to thank the wonderful staff & their professionalism & kindness. I have been residing at this hotel for just over a year. I've met some nice people & some folks that I wouldn't loose any sleep over if I never seen them again. I've witnessed customers complain about rooms just so they could get a free night or a payment adjustment. All I can say is "how sad". Some people will sell their soul for a free night or a few pennies. But at whose expense will they do this???
After reading the last two reviews, it saddens me that people would stoop to this level. If they had a "truthful" issue with this hotel, all they had to do was call the front desk & "ALL" their issues would have been resolved. Don't get me wrong, this hotel isn't profect, but every hotel that I've stayed in has had problems. The manager Imelda & her "new" staff are going over-board to make sure that your stay is a pleasant one. I've witnessed Mrs. Imelda work long hours into the night to make sure things run smoothly, and she is on salary. I've seen customers check in with a bad attitude & look for something to complain about. I'm thankful for the treatment I get from this "new" staff. All of the problems that I had with some former staff members has been resolved & they aren't employed here any longer. God bless them & I wish them the best. Sometimes I wonder if they (former employees) ask these customers to come here & give these negative reviews. If so, how childness & sad. Some folks just need to get a life, but not at others expense. You will enjoy your stay at this hotel. I promise. I'm still here until May. Have a glorious day.
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- Also Known As:
- Extended Stay Deluxe Austin-Metro Hotel Austin
- Extended Stay Austin
- Austin Extended Stay