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“Excellent location, in both ways!” 5 of 5 stars
Review of Extended Stay America - Austin - Metro

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Extended Stay America - Austin - Metro
2.5 of 5 Condominium   |   6300 US Hwy 290 East, Austin, TX 78723   |  
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Ranked #10 of 21 Specialty lodging in Austin
Brunswick, GA
1 review
“Excellent location, in both ways!”
5 of 5 stars Reviewed November 9, 2012

This is the best value I've seen in Austin. The rooms are clean and well maintained. The staff is fantastic. I really can't say how nice it is to walk in the door and Ken calls out to me by name. The manager smiles and says hi without fail. Maid service is spot on and the maintenance folks respond quickly. I've been coming here for about for months now and will definitely continue using this ESA as my Austin home.

Oh, the pictures are old. The rooms have been refreshed with new bedding and large screen LCD TVs w/DVD players. Seriously, the most comfort per dollar in Austin!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review, November 13, 2012
It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay America-Austin-Metro. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our company motto is " Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.
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Write a Review

80 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
1 review
5 of 5 stars Reviewed November 6, 2012

The team here are both gracious and helpful. Ken at the front desk is especially freindly and accomadating. Always has a smile and welcome when you walk in the foyer. There is on-site laundry & a workout room, a pool and close proximity to i35 and 183. The rooms are clean and spacious and it's midtown area location is very convienient to everything.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review, November 7, 2012
Thank you so very much for your glowing review of Extended Stay America Austin- Metro. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. We know that this offering is compelling because of the continued compliments we receive from guest like you. Please know that we would be thrilled to have you againas our guest should your travel needs bring you back to our area. Once again, thanks again for all of your very kind words.
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Manor, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

This hotel is great if you are new to the Austin area and need somewhere to stay until your house is ready for move in. I recently stayed here and was pleasantly surprised by the accommodations. The flat screen tv and dvd player (which I didn't know was there until my last day! :) ) was a nice added touch. My only drawback was an encounter that I had with Laura, the new assistant manager, who was rude, condescending, and VERY unprofessional. She made it a point to let me know that she was the new assistant manager who was sent to this hotel to retrain the staff as they did not know how to properly do their jobs. (The staff by the way is VERY pleasant to deal with!!! Chelsea is a GEM!) I work in HR and it is NEVER ok to demean your staff to customers. Other than dealing with her I had a very enjoyable stay and will recommend this hotel to my friends and family. Imelda does an awesome job of hiring!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review, November 7, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin Metro. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is rewarding to get feedback like yours; it is tells us that we are delivering on that commitment. We strive to provide a "home away from home" for all of our guest, no matter if they are staying for a night , a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for the recognition. As as you mentioned, Laura is NEW and she is learning to be a manager. I am sure it is not intentional. Rest assured, your feedback will definitely help me in training her. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 stars Reviewed October 12, 2012

From the time I arrived to the time I departed the Management Team, Customer Service, and Maintaince personnel provided the upmost hospitality. This hotel was clean and in a neat and orderly personna, if something ever needed to be repaired maintaince responded quickly to get the issues resolved and the hotel is constantly working improving its appearance. The people that come to the hotel are respectable and recieve the same back from the personnel here at the hotel. I highly recomend this location for a pleasant and quiet stay.

Room Tip: There is no "Room Service" nor Spa although there is a complimentary breakfast with coffee...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review, October 15, 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience at Extended Stay Austin Metro. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition. Once again, the entire staff at Extended Stay Austin Metro thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels (sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 24, 2012

This hotel, was very nice, I was surprised, 32in flat screen tv's, dvd player, kitchen equip with a frig, microwave, stove/oven, dishwasher, and everything, there was a smell of bologna, I guess from the previous guests, but if you like bologna, it wasn't bad, but overall it was a nice stay, and my kid's enjoyed the pool, which is shaded well, which is great for the Texas weather!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review, September 27, 2012
Thank you so very much for your glowing review of our hotel. I apologize for the inconsistent smell within your room; however, I am glad to hear that you and your family enjoyed your stay overall. We are proud to offer a pool at our property and extremely pleased to know that your children had a blast playing in it. It is so rewarding to hear that we were able to accommodate everyone!

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Dallas
1 review
5 of 5 stars Reviewed September 19, 2012

I have been staying here for about 2 two week's. It has been an enjoyable experience for me.Also the other 10 Tech. that came with me are also enjoying the stay.Wemightstay alittle longer and if wecomebackhere in Austin,we willdefinitelycomeback here.Good location and great staff.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review, October 1, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed September 19, 2012 via mobile

My family and I were going to be staying there for an extended period pending job transfer and my wife went down stairs to get something from our car and was sexually harrased twice. After looking into the situation myself I made the complaint and fortunately was refunded my money minus the nights stayed. While leaving the hotel 2 teenage girls in there panties stepped into the elevator with my father. Clearly these girls were prostitutes. 5 minutes later a young African American boy gets into the elevator with my wife, daughter and myself. This individual ha no shirt on, pants below his butt and boxers way above his hip and began cussing out loud when his wrong floor came up... With my daughter standing right infront of him...clearly this individual and the individual that hit on my wife were clearly either working together or related because my wife pointed out the large man as we were walking out to the parking lot. I will be filing an investigation on drugs and prostitution on this hotel. Absolutely unacceptable!!! This gives extended stay a bad name!!!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review, October 5, 2012
Ryan - We appreciate you providing feedback about your stay at our hotel. I would like to begin by saying how sorry I am in regards to all of the issues you experienced. Our company makes guest safety a huge priority, and all of our staff is trained in ways to protect our guests, including the property having many procedures and additional security measures. I am saddened to read that your wife was affected in any way, but am glad to hear that we were able to rectify the issue.

As well, as a company standard, we do not discriminate in any way when it comes to the guests who choose to stay with us. If for some reason it is brought to our attention that a guest may be acting in a manner that is not considered dignified, the staff and I will take action. With this in mind, we are looking into your remarks and ensuring that our hotel offers a comfortable experience for everyone.

Please know that your experience is not a normal one, and we do apologize that you, your wife, your daughter or anyone else was disturbed. It would be our pleasure, still, to have you stay with us again in order to show you our redoubled efforts. Please contact the hotel directly should you wish to do so, and I will be happy to accommodate you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Austin - Metro

Address: 6300 US Hwy 290 East, Austin, TX 78723
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 21 Specialty lodging in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Metro 2.5*
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin-Metro Hotel Austin
Extended Stay Austin
Austin Extended Stay

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