This hotel is great if you are new to the Austin area and need somewhere to stay until your house is ready for move in. I recently stayed here and was pleasantly surprised by the accommodations. The flat screen tv and dvd player (which I didn't know was there until my last day! :) ) was a nice added touch. My only drawback was an encounter that I had with Laura, the new assistant manager, who was rude, condescending, and VERY unprofessional. She made it a point to let me know that she was the new assistant manager who was sent to this hotel to retrain the staff as they did not know how to properly do their jobs. (The staff by the way is VERY pleasant to deal with!!! Chelsea is a GEM!) I work in HR and it is NEVER ok to demean your staff to customers. Other than dealing with her I had a very enjoyable stay and will recommend this hotel to my friends and family. Imelda does an awesome job of hiring!
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- Also Known As:
- Extended Stay Deluxe Austin-Metro Hotel Austin
- Extended Stay Austin
- Austin Extended Stay