I have been staying here for about 2 months. It has been an enjoyable experience for me. I've read some of the complaint that people have posted. The majority of the negative statements are untrue. The staff here will bend over backward to make your stay delightful. I've seen a lot of folks say negative things just so they can get a discount or a free night. I wonder how many other hotels have they tried to con. Anyway, while staying at this hotel, you'll have an enjoyable time & you get what you pay for, plus some. The staff does care. Thank's!

Checked in and out in 10 mins. Smelled like mold. Dirty.

This is 2nd Extended Stay I tried. 1st compalint-There is no automatic doors. I had a cart to move my stuff & it was difficult to go through two normal size door instead of double automatic door. 2nd Compalint-I paid for a smoking room & I asked the clark to change my room to odd ending digit number. (he gave me room 332 & asked 33# odd number) His respond was they don't have it so I asked him to give me non-somking with the odd number. I told him I will not smoke in that room & his respond was "Yeah, I heard that before. We don't give non-smoking room to a smoker" Isn't this a discrimination???? I never heard of that. I stayed many 5 star hotels & never did they accused me lying or assumed I will be smoking in the room. He ended up giving me 321.
I didn't expect much since this is the first time I stayed at smoking room in last 15 years... but as soon as I walked in... I saw this ugly & damaged chair in the corner. Why???
I am just glad to stay one night... I was planning to stay one more but I will be checking other hotel who doesn't accuse me for lying.

The individual, Ken, who checked us in was extremely rude and condescending. He was incredibly rude, unhelpful and repeatedly laughed at myself and my guests. He said I was wrong about my reservation and spent 10 minutes arguing with me to the point of him raising his voice. He then proceeded to "prove his point" on hotel policy by showing me someone else's reservation which included their personal information. I stated he should not be showing me another guest's personal information and he again laughed at me. Then, when he started to get together the papers I was to sign, I placed my ID and credit card on the counter for him to review. Ken shoved the cards back toward me and said "I don't need those...who else would you be?", never once checking my credit card or identification. My guests and I proceeded to the room he assigned which we soon realized was torn apart, no bedding on the bed, kitchen appliances strewn about with nails and screws all over the floor. We quickly went back to the front desk to inform Ken about the appearance of the room. He never apologized but instead mumbled under his breath about the bad maintenance and housekeeping at the hotel. He then got very upset because he realized he had to give us a handicapped room. One of my guests stated she has a handicapped pass he could verify since he was so upset about giving us the room. He looked up at her, laughed to her face and then back down and kept shuffling papers around. In the elevator on our way to room, I then saw the elevator inspection certificate which had been expired for 3 months. We finally made it to the room, which was non-smoking even though the entire hotel smelled like smoke. We also did not have enough towels or blankets in the room. Between several trips in and out of the hotel over the course of the evening, I never once saw a hotel employee. The next morning, I then had bug bites all over my legs from the bed in the room. This individual, Ken, ruined our entire stay at your hotel and I can honestly say I will NEVER be staying at an Extended Stay again. DO NOT STAY HERE!!!