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“Just average, other than the Cemetery View!” 3 of 5 stars
Review of DoubleTree by Hilton Austin - University Area

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DoubleTree by Hilton Austin - University Area
3.5 of 5 Hotel   |   1617 IH-35 North, Austin, TX 78702 (East Austin)   |  
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Ranked #89 of 191 Hotels in Austin
Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Just average, other than the Cemetery View!”
3 of 5 stars Reviewed May 6, 2013

Stayed here for one night during our visit to Austin. Our room was a bit loud due to the a/c fan unit right outside of the window. I requested to switch rooms but was denied after being told no other rooms were available.

The room was just average, as long as you do not find the view of the cemetery to be creepy!

The walk to downtown Sixth street is about 25-30 minutes, less than 10 minutes by cab. Front desk was very helpful getting a cab to the hotel. Took our cab about 30 minutes to arrive. Having Denny's right next door was convenient for breakfast since there is not much else around the hotel.

Possibly a good option for travelers on a budget or on business. However, it is highly unlikely I will stay here again.

Room Tip: Request higher floors to avoid fan noise.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
socialmediacoord, General Manager at DoubleTree by Hilton Austin - University Area, responded to this review, May 7, 2013
Dear RealestReview,
Thank you for taking the time to review our hotel and for you feedback. I would like to apologize for the issue you experienced with your a/c unit, as this does not reflect the high standards of service we strive for with all our guests. Your feedback has been reviewed with our staff and the issue has been resolved. I hope we will have the opportunity to welcome you back and earn back your loyalty during your next trip to Austin.

Sincerely,

Wim Puttemans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

Traveler rating
    154
    209
    113
    70
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
St. Petersburg, Florida
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 2, 2013

This hotel is located at a convenient location for cabbing or even walking to the downtown Austin attractions. We only stayed one night, so we didn't get to really explore much, but the hotel was decent, not fancy, but nice. Breakfast was a standard hotel continental breakfast with good service. The front desk was very helpful. Overall, good for business travelers.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
socialmediacoord, General Manager at DoubleTree by Hilton Austin - University Area, responded to this review, May 8, 2013
Dear SEKinney,
I am glad to hear you enjoyed our location and helpful staff during your one night stay in Austin. I hope you will have time to enjoy all the great shops, restaurants, galleries and more during your next trip. We look forward to welcoming you back!

Sincerely,
Wim Puttemans
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Santa Barbara, California
Top Contributor
598 reviews 598 reviews
104 hotel reviews
Reviews in 163 cities Reviews in 163 cities
422 helpful votes 422 helpful votes
4 of 5 stars Reviewed April 29, 2013

This is the hotel to stay at if you are there for a sporting event. It is very close to campus and right across the highway from the Frank Erwin Center. The staff are very nice and the rooms are clean and nice too.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
socialmediacoord, General Manager at DoubleTree by Hilton Austin - University Area, responded to this review, May 8, 2013
Dear kuwells,
Thank you for your review and kind comments regarding our great staff and clean rooms. We always strive to exceed our guest’s expectations and I am happy to hear we were able to achieve that during your stay. As you noted, our location is great for sporting events, and I hope we have the opportunity to welcome you back during another game day.

Sincerely,
Wim Puttemans
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Denver, United States
1 review
5 of 5 stars Reviewed April 28, 2013

The hotel was easy to get to, very close to the heart of downtown. Everyone was friendly and took care of my entire family. We had several rooms in the hotel, all booked separately, which took time and effort to treat us as a group, and we couldn't have been more satisfied.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 18, 2013

Nice tidy room and friendly staff. We had rental bikes and got around fine from this location and used the city bus several times with a stop just blocks from the hotel. Our first room had a broken air conditioner, but they moved us to a much nicer room and all was fine.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 15, 2013

We loved the convenient location of the Double-Tree near the University in Austin, TX. We had a great time in Austin, and our hotel seemed to always be just a 10-15 minute drive from everything we wanted to do. It was great to be able to get back to the room to rest or freshen up, and when we did, our room was definitely an inviting and comfortable place to be. Thank you for a wonderful trip!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 14, 2013 via mobile

The room had a strong odor to it..We had to be moved rooms..The bed I had trouble sleeping on.. The price seemed high..I was not impressed with the front desk..Breakfast was very good..I personally will look elsewhere when the need arises again..

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim1617, General Manager at DoubleTree by Hilton Austin - University Area, responded to this review, April 18, 2013
Dear cjc1977

I am glad to hear you enjoyed the location of our property, your clean room and a qualtiy breakfast. However, I would like to apologize for the odor in the room and an uncomfortable night sleep you experienced, as this is not a reflection of the standards we have set for our property. The issue has been resolved and I hope you will allow us the opportunity to earn back your loyalty by providing quality service in all areas during your next stay.

Sincerely,

Wim Puttemans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Austin - University Area

Address: 1617 IH-35 North, Austin, TX 78702
Phone Number:
Location: United States > Texas > Austin > East Austin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Austin - University Area 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Austin – University Area provides a homelike warmth, just a mile from downtown Austin. Our hotel is just across the street from the University of Texas and the Frank Erwin Center. The most centrally located hotel in Austin, we're only four blocks from the Texas State Capitol and within easy reach of many Austin attractions. ... more   less 
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Also Known As:
Doubletree Austin - University Area Hotel Austin
Doubletree Hotel Austin
Doubletree University Area

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