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“Great hotel!!! Staff was incredible!” 5 of 5 stars
Review of DoubleTree Suites by Hilton - Austin

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DoubleTree Suites by Hilton - Austin
3.5 of 5 Hotel   |   303 W 15th St, Austin, TX 78701-1692   |  
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Ranked #32 of 182 hotels in Austin
Coleman, United States
1 review
“Great hotel!!! Staff was incredible!”
5 of 5 stars Reviewed January 17, 2014

Although we only stayed for one night, the staff went above and beyond to accomodate my husband. The rooms are beautiful and the beds are super comfy. It was the size of a small apartment and had everything we needed and then some! You could watch tv in the livingroom or bedroom and it even had a small balcony. We had a view of the Capitol which was beautiful at night.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, January 20, 2014
Dear Kim S,

Many thanks for leaving your comments about your recent stay! I am elated that you found our staff to be graciously accommodating during your stay. Our rooms are spacious and offer wonderful amenities to create a comfortable atmosphere and make you feel at home. We hope that you can return for another visit, and that you might be able to stay longer next time! We would be delighted to welcome you back!

Sincerely,
Halie Hatch
Halie.hatch@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Austin, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 15, 2014

This hotel is simply NOT worth the cost of the stay. They are all about nickel and dime for every piece of value. They charge for internet. There was no breakfast upgrade for HHonors The front desk people at check-in where very non-friendly. Overall, I would pick a different Hotel for the price.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, January 20, 2014
Dear Naushad A,

Thank you for taking the time to write a review about your recent stay with us. I want to personally apologize for the disappointments you experienced. We strive to exceed all guests’ expectations and I am sorry that was not the case during your trip. If there is anything we can do to create better experience in the future, please contact us.

Sincerely,
Halie Hatch
Halie.hatch@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 15, 2014

Stayed for 3 days. Nice big suite. Excellent location within walking distance of nightlife and the Capitol building. Elevator was agonizingly slow. Only other complaint would be that it was a little more than I would have liked to pay for the emmenities provided.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, January 20, 2014
Hi h0lidaydave!

Thank you for sharing your review with the Tripadvisor community! I am happy to hear that you enjoyed the suite accommodations and the location of our hotel. I apologize that the elevator was extremely slow. We are currently having the elevators undergo renovation to make them faster and more efficient to all of our guests. We appreciate your understanding and apologize for the inconvenience it may have caused you during your stay. We hope that we may welcome you back to our property again in the future!

Sincerely,

Halie Hatch
Halie.hatch@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2014

We stayed at the Doubletree Suites in Austin to attend the George Strait concert. I was totally happy about how beautiful our corner suite was. We had beautiful views of the Capitol and surrounding areas. The rooms were large, clean and comfortable. When we left the room we could hear a baby crying in the next room, but in our room we never heard any noise --- no one walking above us, or any noise from the room to the side of us. The air and heat actually worked like we set it .. not preset like so many places are. The bar was nice before and after our event, altho the bartender wasn't as friendly as other staff in the hotel, but he made good drinks and kept up best he could with a huge crowd. The check-in was seamless -- in fact, everything we did was seamless at the Doubletree. All the staff were wonderful, especially check-in with Marcus, and the shuttle driver Tom. Breakfast was really good ... made-to-order omelets were excellent. We will defintely be back anytime we go to Austin!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, January 20, 2014
Hi Barbara F,]

I am so glad that you enjoyed your stay at our hotel! Your thorough review of our hotel is greatly appreciated, and your kind words about the team members are very encouraging. Our suites with a capitol view offer a breathtaking sight! I will make sure to share all of your comments with our team members! We are excited to be able to welcome you back next time you are in Austin!

Sincerely,
Halie Hatch
Halie.hatch@hilton.com
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 14, 2014

The staff was nice and very helpful. The rooms were quiet, comfortable and clean. The elevators were an issue because one was down for remodeling but it wasn't a huge deal. We enjoyed our stay and would come back!

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, January 16, 2014
Dear Brenda C,
Thank you so much for sharing your feedback! We are so happy that you chose to stay at our hotel and that you found our accommodations well suited to your needs. I am thrilled that you plan to return to our property. We sincerely hope we may welcome you back!
All the best to you!

Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Top Contributor
96 reviews 96 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 13, 2014

This is our second stay at this Doubletree. You can't beat the location, wedged between downtown, the Capitol and UT. Rooms are a great size and have a nice kitchenette if you are on a long business trip. Valets and staff were courteous and quick to take care of your needs. Only two complaints. They were having their elevators repaired and with a gazillion cowboys trying to get to the George Strait concert, it was a bit of a mess. Also had hot water issues that same evening. Was not a problem the rest of the weekend and would not keep us from staying there again.

Room Tip: Rooms on the west side have a great view.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, January 16, 2014
Hi AMPWyo,
Thank you so much for sharing your review of our hotel with the Tripadvisor community! I am elated to know that you chose to stay with us a second time while visiting Austin. Thank you for commenting on our room accommodations! Our suites provide a spacious area that allows you to relax while on business or leisure travel. Our elevators are undergoing renovations at this time, and I apologize that this was an issue, especially during high volume of guests. When you come back to Austin, we would love for you to stay with us for a third time! We look forward to welcoming you back!

Sincerely,
Halie Hatch
Halie.hatch@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 11, 2014 via mobile

This hotel was fantastic! Upon arrival we received delicious oatmeal chocolate chip cookies! The valet was very friendly as was the front desk staff (Marcus I believe was his name). The rooms were very spacious and very comfortable beds! The pillows were perfect! I can't say enough great things about this hotel. We were headed to George Strait at the Frank Erwin Center. It was a very short walk passing the Capitol. When we were checking out the elevators were down but they had plenty of signs directing guests to additional elevators. This did not change my opinion of the hotel at all. This will be my go to hotel when in Austin.

Stayed January 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, January 16, 2014
Hi CastinCutie!

Thank you so much for your kind words about our hotel and staff! We are delighted to hear that you found our staff very accommodating and the suites very comfortable! I will be sure to let Marcus know how pleased you were with his friendly demeanor at check in, as well as the valet staff! We strive to create a welcoming atmosphere for all of our guests and we are happy to hear we could provide that to you. Our elevators are currently undergoing renovation so that we can provide faster elevator service to all of our guests! We do have alternate elevators for our guests to temporarily use until we are able to complete the renovation. We hope that you will make plans to stay with again; we would be honored to welcome you back!

Sincerely,

Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree Suites by Hilton - Austin

Address: 303 W 15th St, Austin, TX 78701-1692
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Austin
#18 Family Hotel in Austin
#32 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
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Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin

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