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“amazing trip” 5 of 5 stars
Review of DoubleTree Suites by Hilton - Austin

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DoubleTree Suites by Hilton - Austin
3.5 of 5 Hotel   |   303 W 15th St, Austin, TX 78701-1692   |  
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Ranked #28 of 184 Hotels in Austin
Ft Worth, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“amazing trip”
5 of 5 stars Reviewed November 7, 2013

one night to enjoy downtown and hit some food joints downtown. we were there on a sunday night, so maybe wasn't as busy, but the courtesy van was able to take us to the food trucks we were wanting to hit. the room was clean, fresh and up-to-date. loved this hotel and the staff! our room had a fantastic balcony

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, November 21, 2013
Michelle,

I am so glad that you had a wonderful time! Our courtesy shuttle is one of the many services we provide, and I am happy to hear that you were able to utilize it while staying with us. Thank you for your kind words about our hotel and our staff. Please come back and see us again anytime you’re in the area!

Sincerely,
Halie Hatch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Porto, Portugal
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 4, 2013

I spent a week in DoubleTree Suites by Hilton in Austin and my feedback is very positive. The main positive aspect were the rooms and the beds, which are big and extremely comfortable and provide great restoring nights. The breakfast was also very good and the staff very nice. On the downside I must say that because one of the elevators was under maintenance the other had extra work and was therefore very slow and the housekeeping staff is not as efficient as a hotel of this quality should have.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, November 21, 2013
Miguel,

Thank you so much for taking the time to comment on your recent stay at the DoubleTree Suites by Hilton- Austin. I am so happy to hear that you enjoyed your stay, and that you were able find comfort in the Suite you stayed in. I apologize that the elevators were an inconvenience to you on your stay. After numerous requests, we are upgrading the elevators so that they are more efficient for all of our guests. We look forward to welcoming you back on your next trip to Austin!

Sincerely,
Halie Hatch
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A TripAdvisor Member
3 of 5 stars Reviewed November 4, 2013

Elevators were not fully operational, maid did not speak english so asking for things was a problem. Otherwise staff was great at front desk and bellman were terriffic. Not much to do in the area without a taxi. Shuttle service was appreciated once I knew it was available.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, November 20, 2013
Thank you for taking the time to share your experience with us. We are currently in the process of upgrading our elevators to ensure a better experience for all of our guests. Your feedback is greatly appreciated so that we can continue to improve on our service as a hotel. I would love to welcome you back to the DoubleTree Suites by Hilton – Austin, and if there is anything that I can do to personally ensure a terrific stay, please feel free to contact me directly.

Sincerely,
Halie Hatch
halie.hatch@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
71 reviews 71 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 2, 2013

This is a great Doubletree. I was there for two nights on business and pleasantly surprised. Hilton keeps its "boutique" hotels (such as The Wit in Chicago) under the Doubletree brand and those are spectacular. This is just a regular one. But it was excellent. Convenient to the University of Texas, Austin; the Capital Building; and the AT&T Conference Center.

Very pleasant and helpful staff from check-in, to the restaurant, to the shuttle driver.

Very clean, up-to-date, and well maintained. I had zero complaints or even tiny quibbles about this hotel. I will definitely stay again if I'm in Austin for work next year.

It's not a large property with a big lobby, but it's perfect for business travelers who don't want anything to worry about or for other travelers who are looking for nice, but not "posh" hotel experience.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, November 20, 2013
Michael,

Thank you for taking time to leave your comments about your stay. Your nice remarks about the staff are very encouraging, because we strive to create a wonderful experience for all of our guests. We hope to see you next year on your travels!

Sincerely,
Halie Hatch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 stars Reviewed November 2, 2013

I highly recommend this hotel. The price was reasonable given the location. The hotel has recently been remodeled. The rooms are very large and nicely decorated. I had a balcony off the living room and one off the bedroom with a view of the capital.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, November 20, 2013
We are thrilled that you enjoyed your stay here at the DoubleTree Suites by Hilton-Austin. We are proud of the renovations that we have made to the hotel. Thank you for your kind response. We look forward to welcoming you back next time!

Sincerely,

Halie Hatch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, United States
1 review
5 of 5 stars Reviewed November 1, 2013

I recently stayed at the DoubleTree Hotel in Austin, Texas, which is located near the capitol. The facilities were very clean and the staff was extremely helpful. I highly recommend this hotel. They also offer dining, an exercise room and an outdoor pool.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, November 19, 2013
Hi Karen!


Thank you for taking the time to post about your stay here at the DoubleTree Suites by Hilton - Austin. Our goal is to create a home away from home experience to all of our guests by providing the same luxuries that are similar to your home. We would love to see you again!

Sincerely,
Halie Hatch
halie.hatch@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC, United States
1 review
4 of 5 stars Reviewed October 31, 2013

I recently attended a wedding held in Austin and stayed at the DoubleTree Suites by Hilton! It was our first visit to Austin and our stay at the DoubleTree by Hilton could not have been better. We received excellent service and our room was perfect.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, November 19, 2013
Hi Travis!

I am elated that you enjoyed yourself on your visit to Austin. If you get the chance to come back and visit Austin, there are many enjoyable activities and places to see. I urge you to check them out, and we would be happy to welcome you back to our hotel. We would love to be able to provide you with another pleasurable experience. Feel free to contact me directly if I can be of any service to you!

Thank you,
Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton - Austin

Address: 303 W 15th St, Austin, TX 78701-1692
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Austin
#22 Family Hotel in Austin
#25 Business Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
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Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin

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