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Embassy Suites Hotel Austin - Arboretum: Traveler Reviews

4.0 of 5
9505 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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Embassy Suites Hotel Austin - Arboretum
Ranked #20 of 179 hotels in Austin
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193 reviews from our community

    Trip type
Traveler rating
    113
    48
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    7
    9
Date Rating
Oklahoma City, Oklahoma
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“We will be back”
5 of 5 stars Reviewed January 20, 2013

Stayed 3 nights in December. Room was quiet, clean, and comfortable. Good location as hotel is near restaurants, movie theater, and shopping center. Excellent breakfast. The staff were professional, knowledgeable, and personable. The restaurant recommendations given were outstanding with correct and easy to follow driving directions to the restaurants. This hotel is customer service oriented and staff anticipate needs. They definitely went beyond expectations on more than one occasion during our stay. Strongly recommend this hotel and we will be back when in Austin.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Ask ceilokla about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevan B, Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
January 24, 2013
Thank you for your response, I will advise our staff to keep up the great work. See you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean, New Jersey, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Everything was perfect!”
5 of 5 stars Reviewed January 11, 2013

I picked this hotel for the indoor pool, and was so happy with my choice. I was traveling alone with my two year old daughter. Everything was perfect from the moment we checked in. Our room was perfect for us and the fridge and microwave came in handy traveling with a child. The hotel was so quiet and clean. All the staff was over and beyond helpful with everything. And my daughter fell in love with the swans!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Mary C about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
January 16, 2013
Dear Mary C: thanks so much for the positive comments regarding your recent stay at Embassy Suites Austin - Arboretum. Its great to hear "Everything was perfect!".
We appreciate it. Please tell your daughter "Butch" and "Sundance", the Royal Swans, say hi.

Hope to see you all back with us soon.
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Mountain Home, Texas
2 reviews
1 helpful vote 1 helpful vote
“Christmas 2012 Family Visit”
5 of 5 stars Reviewed January 2, 2013

The staff present were exceptional in thier presentation and demeanor. They werer all very gracious and helpful and did not have a negative attitude about having to work on Christmas.
The hoel was exceptionally clean and quiet. The food was exceptional. The location is easy to locate and is suited for all of the North Ausin attactions/destinations.

The beds, as ususal, were great--very comfortable. Everything about the room was first class!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Marc C about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
January 4, 2013
Dear Marc C: thanks so much for taking the time to write about your stay at Embassy Suites Austin - Arboretum.

Thank you for spending your Christmas with us. We look sorward to seeing you again soon,.
Happy New Year!
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Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
38 helpful votes 38 helpful votes
“Great stay with our 20 month old!”
4 of 5 stars Reviewed December 31, 2012

We were pleased with the hotel. We took a family trip to Austin to celebrate a belated Christmas with my extended family. I chose Embassy Suites because my toddler has to have a separate sleeping area. The hotel worked out perfectly. Yes, due to the configuration it can be loud in the living room section. So for her nap, we put her in the bedroom and stuffed towels under both doors, and used her sound machine. She slept for 2.5 hours both days. She also had no problems going to bed around 8:30 in the living room. We just used her sound machine and put towels under the door. She slept past 7am every morning. If you're a late sleeper, I'd bring earplugs because it does get loud about 8am because many guests are utilizing the free breakfast. Which was great, by the way. Much better than what a Hampton Inn offers. Our toddler loved the swans and the fish. Sure, it's eighties style, but if it keeps my kid happy, great. The location of the hotel is excellent- tons of shopping and restaurants at the Domain & Arboretum, plus easy access to Mopac & 183. We made it downtown to the Children's Museum in 10 minutes.

If you're looking for fancy, this isn't the Four Seasons. But the hotel is economical, great for families, clean, and the free breakfast buffet is a definite plus. The room also comes with a fridge and a microwave.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask UTBlonde0427 about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
January 2, 2013
Dear UTBlonde0427: thanks for the positive comments regarding your stay at Embassy Suites Austin-Arboretum. We are very glad you and your 20 month old had such a pleasant stay.
Many families, like yours, enjoy the two room suites plus the free cooked to order breakfast available--plus good ol' Butch and Sundance our Royal Swans.

Hope you have the chance to come back again and stay with us.

Happy New Year!
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Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Has potential”
3 of 5 stars Reviewed December 29, 2012 via mobile

We picked this hotel because of the indoor pool and central location. Those qualities exceeded our expectations as the location was nice and the indoor pool was actually warm. The room was a little less than expected for an Embassy Suites. The bed was comfy but the decor was a little outdated. We had NO warm water in the shower. Coldest shower I've taken in a while. It was a constant struggle if you needed to get into the closet as the door to the bedroom and the door to the closet were right up against each other. The closet doors were mirrors so it makes me wonder how many times they've been broken because of this design.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask amber8339 about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevan B, Front Office Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
January 5, 2013
We are sorry we were not able to provide you with the quality of services and amenities you deserve. Thank you for your feedback regarding our water heaters. We have fixed the problem with our water heating system. We hope you will consider giving us another chance if you return to the area.
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Additional Information about Embassy Suites Hotel Austin - Arboretum

Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Embassy Suites Austin
Austin Embassy Suites
Address: 9505 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Austin
#9 Family Hotels in Austin
#17 Business Hotels in Austin
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Embassy Suites Austin – Arboretum, is only minutes away from downtown Austin and within walking distance of the Austin Arboretum’s shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 
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