We tend to visit Austin on a regular basis to see family. We have two hotels we prefer in the Arboretum area, one being the Embassy Suites. We have found the help to be extremely friendly and helpful. The overall appeal of the property is very good. The swans and Koi in the pond is a nice touch. I definitely want to commend the desk personnel upon our arrival for going above and beyond, they are Skye and Angela. Thank you ladies for your help with my mistake.